Has Your Tesla Model S or X Been Recalled for a Door Latch Safety Issue?

Certain 2021-2023 Tesla Model S and Model X vehicles are being recalled due to a software issue that may cause the doors to unlatch and open during a crash, increasing the risk of injury. This recall, identified by Tesla as SB-23-00-009, affects approximately 120,500 vehicles and follows a separate, larger recall of Tesla's Autopilot system. The fix is an over-the-air (OTA) software update, meaning most owners can resolve the issue without visiting a service center. Tesla will begin official owner notifications on February 17, 2024.

What is the Specific Safety Risk with the Tesla Door Latch Recall?

The core problem is a software flaw in the vehicle's body control module, which manages functions like door locks. In the event of a collision, this software may not function correctly, potentially causing the doors to become unlocked. If a door is unlatched, it could open during the crash sequence, increasing the likelihood of occupant ejection or other injuries. It is important to note that this issue is specific to crash scenarios and is not related to the doors opening during normal driving.

Which Tesla Models Are Affected by This Recall?

This safety recall is not for all Teslas. It specifically targets:

• Model S sedans from model years 2021, 2022, and 2023.
• Model X SUVs from model years 2021, 2022, and 2023.

If you own a Model 3, Model Y, or an older Model S/X outside these model years, your vehicle is not part of this particular recall action. The best way to confirm your vehicle's status is by checking its Vehicle Identification Number (VIN).

How Do You Check if Your Tesla is Included and Get it Fixed?

Based on our assessment experience, resolving this recall is a straightforward process for most owners due to Tesla's use of OTA updates.

1. Check Your VIN: The most reliable method is to visit the National Highway Traffic Safety Administration (NHTSA) website at and enter your 17-character VIN. Your VIN can be found on your vehicle's registration, insurance documents, or on the dashboard visible through the windshield.
2. Wait for Notification: Tesla will send official recall notifications by mail starting February 17, 2024. The notice will contain detailed information about the recall and the remedy.
3. Receive the OTA Update: For the vast majority of owners, the repair is an automatic over-the-air software update. This means the fix is delivered wirelessly to your car, similar to a smartphone update. You may receive a notification on your car's touchscreen or Tesla mobile app when the update is available to install.
4. Contact Tesla Directly: If you have immediate questions or do not receive the update, you can contact Tesla customer service at 877-798-3752 and reference recall number SB-23-00-009. You can also call the NHTSA Vehicle Safety Hotline at 888-327-4236.

What Should You Do If Your Car Has an Open Recall?

Always address safety recalls promptly. Even if the issue seems minor, recalls are issued to correct defects that pose a risk to your safety. For this Tesla recall, ensure your vehicle is connected to Wi-Fi to facilitate the OTA update. If you are unsure about the status of any recall for any vehicle you own, the NHTSA VIN lookup tool is the most authoritative resource.

Taking immediate action to verify your vehicle's status and install the software update is the most effective way to ensure your safety. While the risk is specific to crash events, resolving this software flaw is a critical step in maintaining your vehicle's designed safety integrity.