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Summary: Seeking an experienced Operations Controller, Guards, to ensure compliance, safety, and high service standards for guard operations within an industry-leading security provider. Highlights: 1. Opportunity to make a real difference in a trusted, industry-leading company 2. High impact role at the heart of guard operations 3. Lead branch Health & Safety activities and support recruitment About Armourguard: For over 80 years, Armourguard has been a leading force in New Zealand and a champion of excellence in our sector. As the country’s largest and most experienced security provider, we operate 24/7 with 14 branches nationwide and a team of over 1,000 employees. We take pride in our unwavering commitment to excellence and innovation. What truly sets us apart is our people. Beyond their security expertise, our team members bring a personal touch, fostering strong connections with the communities we serve. If you’re looking for a career where you can make a real difference while being part of a trusted, industry - leading company, we would love to hear from you. About the role: We are currently seeking for a dedicated and experienced Operations Controller, Guards, to step into a high impact with Armourguard in Palmerston North. As an Operation Controller, Guards, you’ll be at the heart of the operations by keeping our guard operations moving by ensuring compliance is well maintained, operations run safely, reliably and to the highest standards of service for our customers What You’ll be doing: • Plan, maintain and publish weekly rosters ensuring full coverage across all static guard sites. • Manage short notice staffing requirements including absences, emergencies and hospital service orders • Maintain accurate electronic rostering systems and ensure compliance with hour of work limits • Ensure all staff are inducted, trained and compliant with site specific SOPs and Health & Safety Plans. • Act as key liaison for staff and sites, escalating workforce or operational issues to the Operations Manager • Coordinate events, site visits, emergency cover and provide after hours on call support as required. • Support patrol operations, including patrol coordination, fleet maintenance scheduling and Silvertrac administration • Lead branch Health & Safety activities, toolbox talks, audit, recruitment support, training and incident investigations. What You’ll Required: To progress through the recruitment process, applicants must consent to and be able to satisfy the following pre-employment checks: • Strong leadership ability with experience managing performance and motivating teams to achieve results. • Confident communicator with strong customer focus, sound judgement, observational skills and integrity • Calm and effective under pressure, with proven conflict management and decision-making skills. • Technically capable and adaptable with solid computer skills and the ability to quickly learn new systems. What You’ll Need: • Minimum 2 + years’ Security Industry experience, with NZQA Security Levels 3 & 4 preferred (or willingness to complete required study) • Hold and maintain a Full Certificate of Approval (COA), full MOJ vetting clearance and a full, clean New Zealand driver licence. • Currently reside in Palmerston North and be legally eligible to work in New Zealand • Articulate and a comprehensive understanding of the written and spoken English language. • Ability to work independently and as part of a team • Reliable transport to get to and from work sites Bring your drive and make your mark—Apply Now!!! to join Armourguard in Palmerston North.
