Chorus SOC Intern

Description

Summary: Join FIRST Security's Hamilton SOC team in a specialist role focused on monitoring systems, assisting with access, and engaging with people through listening, observing, and helping. Highlights: 1. Specialist role with unique daily challenges and people engagement focus 2. Opportunity to grow your career with ongoing training and support 3. Supportive team environment with stable rotating shifts Kia haumaru ai taatou katoa We're FIRST Security, one of New Zealand's market leaders in security. About the role: We have an opportunity to join our Hamilton SOC team. These specialist roles within a National communications company will be different, with unique challenges daily but it's all about people engagement - listening, observing, and helping. You will be: * Monitoring CCTV, and numerous critical alarm systems * Assisting with access and compliance within the telecommunications sector Working on variety of applications via desktop simultaneously; some of these include: *Outlook *Microsoft Teams *SharePoint *PureCloud *Excel *Gallagher command centre * Incident reporting * Raising and following up fault tickets * Handling Inbound and outbound calls This isn't just a normal Call Centre role. While we don't need experience in Security, you may come from a strong customer service, or fast pasted call centre environment. Grow your career with us - secure your specialist role! What we can offer you: * Starting rate is $23.95 per hour * Starting in a casual position, you will receive paid training to move into a permanent role and receive a pay increase to $24.85. * Full and ongoing training provided * A supportive Team environment * Stable roster of rotating 8 hour shifts. * Start times are 0600, 0700, 1200 and 2000 * Weekly pay What we need you to have: * Communication skills - both written and verbal - incident/shift reports/Radio comms * Have excellent attention to detail * Great computer literacy skills * Be a people person and be solution focused * Work well under pressure and ability to multitask * Have a polite telephone manner * Be a team player * Reliability - Ensure you are at work to support your team * A current COA license or the ability to obtain one (we can assist you in obtaining the COA) Further Benefits * 24/7 Welfare Team support ensuring the safety of our officers on shift. * Full access to First Security's ‘Perks' program with extensive discounts across a wide range of retailers, petrol and grocery. * Full Access to EAP and Support services, including confidential counselling and financial budgeting services for both yourself and your family. There will be a full onsite training, ongoing support and the opportunity for great career progression. Applicants for this position should have NZ residency or a valid NZ work visa.