VIP Managers/Duty Managers

Description

Summary: This role combines VIP guest experience, venue leadership, relationship management, bookings, and hospitality excellence for a confident and charismatic professional. Highlights: 1. Opportunity to build strong guest relationships and create memorable experiences 2. Lead and motivate a team, driving a culture of exceptional hospitality 3. Career development opportunities in a supportive and energetic environment VIP Guest Experience & Duty Manager We’re looking for someone special. Not just a Duty Manager. Not just a salesperson. We’re looking for someone who can build relationships, create unforgettable experiences, lead a team, and keep guests coming back time and time again. This role combines guest experience, venue leadership, relationship management, bookings, and hospitality excellence. You’ll be the face of the venue, developing strong relationships with our guests while ensuring smooth day-to-day operations and exceptional service standards. Your Responsibilities Managing the venue and fulfilling all Duty Manager responsibilities Leading and motivating the team during service Building genuine relationships with guests and VIP customers Managing and securing bookings and reservations Creating memorable guest experiences Identifying opportunities to increase bookings and guest engagement Handling customer concerns professionally and confidently Maintaining compliance, safety, and operational standards Driving a culture of exceptional hospitality What We’re Looking For Current LCQ and Duty Manager’s Certificate (or ability to obtain) Outstanding people and communication skills Confident, charismatic, and professional Natural ability to build rapport with a wide range of people Strong leadership and organisational skills Hospitality, sales, customer service, or relationship management experience preferred Someone who thrives in a fast-paced, people-focused environment What’s In It For You Competitive salary package Industry-leading performance bonuses Opportunity to earn based on bookings, guest retention, and venue growth Career development opportunities Supportive and energetic team culture If you’re the kind of person who remembers names, builds loyalty, leads from the front, and can turn first-time visitors into regular guests, we want to hear from you.