Summary: As a Customer Host for KiwiRail's Scenic and Scenic Plus trains, you will deliver an exceptional on-board experience, providing warm, professional service in a fast-paced environment. Highlights: 1. Deliver exceptional on-board passenger experience with polished presentation 2. Provide warm, professional service and tailored assistance to passengers 3. Thrive in a dynamic, customer-facing role with a positive team spirit Position Description He whakamārama mō te tūranga mahi | About the role: As a Customer Host, you’ll be the friendly face delivering an exceptional on-board experience for KiwiRail’s Scenic and Scenic Plus train passengers. You’ll make every journey memorable by providing warm, professional service — from serving high-quality food and beverages to helping passengers with luggage and keeping them informed during disruptions. Your polished presentation and positive attitude will represent the very best of our brand. This is a fast-paced, physical role on board a moving train, requiring energy, adaptability, and a genuine commitment to passenger care. Due to the nature of the position, we welcome applications from those aged 18 years and over. Key Responsibilities: * Provide prompt, professional customer service to passengers * Serve food and beverages (including alcohol), maintaining a clean and welcoming environment * Offer tailored assistance, from luggage handling to safety updates * Maintain high standards of personal presentation to enhance the brand Ngā pukenga e rapu nei mātou | What you will bring: We’re looking for individuals who thrive in customer-facing roles and bring energy and care to every task. * Experience in customer service, ideally in hospitality or tourism * NCEA Level 3 or equivalent * Full, clean NZ Driver License * Confidence in cash handling * Ability to gain and maintain First Aid, Emergency Procedures, Tunnel & Gas Awareness, Food & Hygiene, and liquor licensing certifications * Good physical health and the ability to meet our medical standards * Strong interpersonal skills and a passion for great service * Ability to work long shifts on your feet, lift up to 20kg, and move with ease on a train * A flexible, can-do attitude and team spirit Nōu te rourou | What’s in it for you: * Competitive hourly rate * Access to discounted health insurance for you and your whānau * A positive and supportive team environment * Opportunities for cross-training into different departments onboard, and career growth & development within KiwiRail Kua rite, kia rite | Ready to Make a Difference? Submit your CV and cover letter today! Rā aukati | Applications close: 8th March 2026 unless filled sooner!
Trademe · HR
Trademe · HR
