IT Platform Services - System Engineer

Description

Summary: Seeking a hands-on System Engineer to support and mentor a collaborative team, owning the reliability, security, and performance of server infrastructure and operational technology. Highlights: 1. Supportive collaborative team environment 2. Exposure to modern cloud and enterprise systems 3. Career progression within a nationwide organisation **What's on offer:** * Competitive remuneration package * Supportive collaborative team environment across NZ & AU * Exposure to modern infrastructure cloud and enterprise systems * Career progression within a large nationwide organisation **About the Role** We’re looking for a hands-on System Engineer to join our Platform Services team. This role suits someone who enjoys owning their space taking initiative and leading by example — not someone seeking a purely desk-based IT support role. You’ll play a key role in supporting and mentoring the wider team while remaining hands-on supporting the IT operations of our Qube Ports business. You’ll be responsible for the reliability security and performance of Qube’s server infrastructure platform and Operational Technology environments. This includes hands-on support across ports and operational sites working directly with technology on mobile plant machinery portacoms cranes and other equipment. If you’re looking for a role focused mainly on remote or behind-the-desk support this position is unlikely to be the right fit. **Status:** Tauranga Quay House Office Full-Time Permanent Position Monday - Friday Office Based **Specific Responsibilities** * Manage and support server compute and infrastructure platforms * Provide escalation support to Service Desk and Network teams * Resolve incidents problems and change requests efficiently * Carry out IT operations work within key areas supporting technology on mobile plant machinery portacoms cranes and other operational equipment as required * Support technical projects and transition solutions into operations * Manage third-party service providers and service delivery against SLAs * Maintain accurate documentation runbooks asset registers and system diagrams * Participate in operational reviews and continuous improvement initiatives * Participate in a rostered after-hours support schedule * Adhoc travel to other sites across New Zealand maybe required within the role. **Who we're after:** * Tertiary qualification in IT * 5+ years’ experience in IT operations platform services or technical support * Experience using tools such as ServiceNow JIRA or similar * Hands-on Operational Technology experience (e.g. Electronics Raspberry PI’s Camera systems/CCTVs Auto Tally Stations Debarker Radios Harbour Cranes Scanners) * Strong documentation skills including system diagrams and operational runbooks * Ability to communicate effectively with both technical and non-technical stakeholders * Ability to work autonomously in a fast-paced environment **About Us:** Qube Ports NZ is a leading nationwide service provider offering a comprehensive range of cargo logistics stevedoring marshalling transportation warehousing and IT solutions. Our commitment to excellence supports New Zealand exporters in competing effectively on the global stage. *You must pass a pre-employment medical and drug test and must be a citizen of New Zealand. You will also need to pass a pre-employment ACC & MOJ Criminal History Check.* **Applications close on 31st May. We will be reviewing candidates as they come in so be sure to submit your application quickly.**