Summary: First Contact is seeking an experienced and capable Team Leader to lead and support front-line security staff, manage day-to-day operations, and maintain strong client relationships within a high-performing security environment. Highlights: 1. Lead teams across high-profile sites 2. Supportive management and professional development pathways 3. Opportunity to lead from the front First Contact is seeking an experienced and capable Team Leader with a proven track record in staff leadership and client relationship management. This is a full-time, permanent position offering stability, responsibility, and the opportunity to lead from the front within a high-performing security environment. What We Offer - Starting rate: $30.00 per hour - Full-time, permanent employment - Structured on-boarding and full training provided - Opportunity to lead teams across high-profile sites - Supportive management and professional development pathways About the Role As a Team Leader, you will be responsible for: - Leading and supporting front-line security staff - Managing day-to-day operations across several sites - Maintaining strong, professional relationships with clients - Ensuring compliance with all operational and legal requirements - Responding to incidents and providing clear direction under pressure Requirements - Current Certificate of Approval (CoA) - Full driver’s license - Minimum 3 years’ experience in a Team Leader (or equivalent supervisory) role - Proven ability in staff management and client engagement - Excellent interpersonal and communication skills - Strong decision-making ability in dynamic environments What We’re Looking For We are looking for someone who: - Leads with confidence and accountability - Communicates clearly and professionally - Can balance operational demands with people management - Takes pride in delivering high standards of service - A great sense of humor - Citizen or Permanent Resident If you are ready to step into a leadership role where your experience is valued and your decisions matter, we want to hear from you. Apply now or contact us for a confidential discussion. Disqualifying criteria - Visa (work, holiday, student) holders - No drivers license - Do not currently live in New Zealand - Criminal Convictions