Retail and Admin Assistant

Description

Summary: This role involves greeting customers, managing bookings, creating quotes, handling technical queries, and processing payments in a busy, team-oriented environment. Highlights: 1. Engage with customers in person, via phone, and email for sales and support. 2. Work in a supportive, close-knit team environment. 3. Opportunity to develop sales and customer service skills. Do you have a bit of nous? Do you thrive in a challenging, busy working environment? Can you ask for help, or refer to technical support when needed? Are you confident enough to ask for a sale, or a booking? Do you know the Auckland region? We are a tight nit team who support each other, our customers, fitting teams and agents. We manufacture towbars in Christchurch, which we send around the country. We also install our towbars and a variety of vehicle accessories at our Christchurch, Wellington and Auckland Branches. 'A day in the life' of a person this position: You’ll be the person to greet customers who come into our retail store and you’ll answer the phone. You will also creating quotes for clients via email at times. When you answer a call, or have a customer in front of you, you will be asking a lot of detailed questions about their vehicle. You’ll use our inhouse program ‘the portal’ to figure out which towbar / or car accessory they need. Once this is confirmed there will be additional information to source, including wiring and installation times. It’s important to ensure this information is correct and attention to details is important. You may be booking in customers for a mobile service, so a knowledge of the greater Auckland area, suburb locations and approx. drive times is important. A flexible and broad mindset is important, you will need to be able to think about, and then manage the timing of multiple bookings in multiple locations to make sure the drive can get to each booking appointment on time do the job and leave intime for the next booking. As part of the booking process, if they are not ready to book yet, you will need to be able to let them know about the extra benefits we offer, like AfterPay in positive way to leave them with a desire to come back and book with us eventually. In this role it’s important to have a positive and friendly manner. You will be working in a small close-knit team, and it works well when we support each other to get the best outcome. Tasks & Responsibilities - Front of House Position - Initial Customer Welcome – Meet and Greet - Facilitate towbar and custom bookings, confirmations, payments. Changes or additional details as required. - Finalise invoices, take payment, enter payments, and apply to invoices in accounting software. - Enter payments and apply to invoices in accounting software - Process Purchase Orders, take receipt of deliveries of stock items, check the delivery for correctness and receipt stock into the accounting system - Handle and answer technical queries and questions from customers with regards to vehicles – using a supplied system and support processes. - Assist with queries and sales of automotive accessories - Answer phones, email quotes and in person sales. - Other administrative task as requested from time to time - Moving / Driving vehicles Skills Required - Excellent customer service skills both in person, via phone and email communication - Friendly, personable and easy-going manner - Sales skills a must - ability to ask for a sale / booking, add value with additional products / services, follow up on past enquiries and relate with the customer. - Must have experience in a busy high transactional volume business, with regular interruptions yet be able to pick up and finish other tasks as time permits - Ability to prioritize between multiple tasks, while operating efficiently and with kindness to customers and team members - A high level of accuracy and attention to detail - Openness and adaptability in a changing work environment - Ability to work in a busy, collaborative, and team-based environment - Effective written and verbal communication skills, with the confidence to interact with people at all levels in the business - Vehicle Knowledge would be an advantage - Must have good Computer Skills - Must be a good communicator within a team and with customers - Being familiar Timely and MYOB Advanced would be an advantage - Having a driver’s licence would be an advantage - Knowledge of the greater Auckland region is helpful Added value items: • Vehicle Knowledge would be an advantage • Being familiar MYOB Advanced would be an advantage • Basic bookkeeping skills are an advantage IMPORTANT NOTE : • All applications must be via TradeMe, not direct email • All applications must have an accompanying covering letter • Potential Candidates must be available for an in person interview at our branch in East Tamaki.