Supervisor – Charter Operations

Description

Summary: Seeking a motivated, hands-on Supervisor to coordinate day-to-day charter operations, support drivers, and deliver high standards of service. Highlights: 1. Opportunity to make a real impact and lead from the front 2. Varied and fast-paced role with no two days the same 3. Be part of a supportive and dynamic team We have an exciting opportunity for a motivated and hands-on Supervisor to join our team at our Tasman Road Depot in Hamilton. This is a key role at the heart of our Charter operations, where you’ll help ensure services run smoothly, safely, and on time every day. You’ll take ownership of coordinating day-to-day charter operations, supporting drivers, and delivering a high standard of service to our customers. From rostering and fleet allocation to building strong client relationships, you’ll play a vital part in both operational performance and business growth. Key responsibilities include: * Overseeing the smooth and punctual delivery of all Charter services * Managing driver rosters, fleet allocation, and day-to-day operational requirements * Leading, supporting, and developing a team of drivers * Handling charter enquiries, quoting, and building relationships with customers * Investigating incidents, complaints, and customer feedback, ensuring timely resolution * Maintaining compliance with safety, regulatory, and company standards This is a varied and fast-paced role where no two days are the same. You’ll need to be comfortable juggling multiple priorities, responding to challenges as they arise, and stepping in where needed — including occasional driving duties. You’ll also participate in a rotational weekend and after-hours on-call roster to support drivers when required. / About you: * Proven experience in operations, transport, or a customer-focused environment * A practical, people-focused leadership style with strong communication skills * Highly organised, with the ability to manage competing priorities effectively * Strong attention to detail and confidence using Microsoft Office * A Class 2 & 4 licence with a P Endorsement would be an advantage If you’re looking for a role where you can make a real impact, lead from the front, and be part of a supportive and dynamic team, we’d love to hear from you. Apply today and help keep our communities moving.