Operations Coordinator

Description

Summary: Join Tranzit Coachlines Taranaki as an Operations Coordinator in a varied, fast-paced role, supporting day-to-day operations, drivers, customers, and the wider team. Highlights: 1. Varied, fast-paced role at the heart of operations 2. Support day-to-day operations, customers, and team 3. Join a fun, diverse, and innovative kiwi-owned organization At Tranzit Coachlines Taranaki, we’re proud to deliver safe, reliable, and high-quality transport services across the region. We’re now looking for a new Operations Coordinator to join us as we farewell a much-loved team member who is retiring after 17 wonderful years with the business. This is a varied, fast-paced role where no two days are the same. You’ll be right at the heart of our operation, supporting our drivers, customers, and wider team to ensure everything runs smoothly. About the role As our Operations Coordinator, you’ll play a key role in supporting day-to-day operations. You’ll be the first point of contact for enquiries and will help keep things on track across a range of operational and administrative functions. * Providing operations and administrative support to the wider team * Acting as the first point of contact for phone calls, enquiries, and customer feedback * Supporting bookings and quote requests * Assisting with driver compliance and licence requirements * Supporting the team to monitor and manage KPIs * Assisting with investigations and follow-up actions * Cash Handling and Banking * Participating in an after-hours on-call roster (rotational basis) We are looking for: * Strong communication and customer service skills * Confidence using Microsoft Office and new systems * High attention to detail and accountability * Ability to juggle multiple priorities and stay calm under pressure * Experience in transport or operations is an advantage What we offer: * A fun and diverse team who genuinely love what they do * A rewarding and fulfilling experience supporting your local community * Innovative (think electric!), kiwi owned organisation who are passionate about improving the bus industry and making a difference for our people * Regular training and support within the company to further your driving skills About us: With almost 100 years in the industry, we are leaders in delivering high-quality transport and tourism services across Aotearoa, New Zealand. We are on a continued journey to excellence and employ over 2000 team members throughout the country. We are an award-winning, family-owned Kiwi company and our team love what they do. We pride ourselves on offering quality transport solutions backed up by solid health, safety, and well-being principles! Applications close on 30th of May. If you have any questions, please call Ruth Osmond on 027 444 2582. Applicants should have NZ residency or a valid NZ work permit. Successful applicants will be required to pass a drug and alcohol test and police background check as part of pre-employment screening.