Network Operations Coordinator

Description

Summary: Join our Electricity Network Operations team as a Network Operations Coordinator, coordinating real-time fault responses to ensure a safe and reliable network. Highlights: 1. Manage real-time responses to faults and coordinate field crews. 2. Support value-added services and major network events. 3. Work in a people-first culture focused on safety, inclusion, and wellbeing. We're looking for a Network Operations Coordinator to join our Electricity Network Operations team. This is a key role where you'll be right at the centre of real-time fault response, helping keep our network safe, reliable, and running smoothly for our customers. About the role As a Network Operations Coordinator, you'll: * Manage real-time responses to faults across the electricity network * Coordinate field crews and service providers to ensure timely, safe fault resolution * Keep customers informed during outages and fault events * Maintain accurate fault and outage information in our systems * Support value-added services such as cable locates, close approach, high load requests, and safety checks * Play a part in major network events and storm response (including some after-hours support) You'll work closely with network teams, service providers, contractors, and customers to make sure work is prioritised correctly and completed to a high standard. What you'll be doing * Answering fault calls calmly and professionally * Dispatching and coordinating field resources efficiently * Updating outage and fault systems with accurate, timely information * Providing quality assurance on fault data and supporting customer invoicing * Supporting customer queries and invoice disputes where needed * Building strong relationships with internal teams, contractors, retailers, and councils * Championing safety, quality, and continuous improvement in everything you do About you You'll bring: * Experience in a call centre, operations, dispatch, or similar fast-paced environment * Strong communication skills and an excellent phone manner * The ability to stay calm and make sound decisions under pressure * Customer service experience, including handling challenging conversations * High computer literacy (Salesforce, CRM, Word, Excel; SharePoint a plus) * A can-do attitude and willingness to learn * Flexibility to work overtime if required Experience in the electrical distribution or utilities sector is an advantage, but not essential. What's in it for you Make real impact across Aotearoa in a stable and future focused sector. At Northpower, you'll do work that matters and powers our communities while growing your career in an organisation that genuinely cares for its people. You'll benefit from: * A people first culture built on safety, inclusion, and deep care, where contributions are recognised and wellbeing is supported through EAP and our award-winning peer support network * Fair and market competitive pay with the flexibility to tailor through additional leave and increased employer KiwiSaver contributions * Life insurance and preventative health initiatives * Discounted group medical cover and health and fitness programmes * Discounted fuel rates plus a range of retail discounts * Ongoing learning and development, with clear career pathways to help you grow, specialise, or progress * A welcoming, family friendly workplace where people are encouraged to be themselves and feel valued About us: Northpower is an electricity and fibre network provider for Whangarei and Kaipara, with more than 60,000 connected customers. Our Network teams own, operate, and maintain the electricity infrastructure that powers homes, schools, hospitals, and businesses across Northland. This is community critical work, focused on keeping people safe, connected, and resilient for today and into the future. We are one of the largest multi-utility contractors in New Zealand, servicing the needs of clients in transmission, distribution, generation, fibre, renewables, and commercial sectors. We have a reputation for excellence and innovation, providing commercially viable solutions for electrical and telecommunication design, construction, and maintenance requirements. We have over 1,400 staff working together across 16 locations to keep the power on and the lights going for our customers. If you're looking for work that makes a real difference, work you can be proud of - Northpower offers the opportunity to grow your career while supporting the communities that rely on us every day. We embrace diversity and welcome applications from people of all backgrounds. We are committed to an inclusive, respectful workplace where everyone feels they belong. Apply now via #REQ2012 and be supported, challenged, and trusted to do work that truly matters. New Zealand work rights are required for the role. Pre-employment checks will include a criminal history check, drug and alcohol testing, and a medical assessment.