IT Support Administrator

Description

Summary: This role offers a unique blend of IT support and web content administration for someone who enjoys variety and problem-solving in a dynamic, fast-paced environment. Highlights: 1. Unique blend of IT support and web content administration 2. Dynamic, fast-paced environment with variety and problem-solving 3. Opportunity to grow and advance career in the cycling industry Are you passionate about IT and enjoy solving tech challenges? In your downtime when the IT is working do you have an eye for detail and a knack for creating engaging online content? At EVO Cycles, we’re looking for a dedicated IT Support Administrator who will also help to ensure our online product catalogue is accurate and information-rich, enabling customers to shop effectively and confidently. This role offers a unique blend of IT support and web content administration, making it an exciting opportunity for someone who enjoys variety and problem-solving in a dynamic, fast-paced environment. What You’ll Do: As the IT Support Administrator, you’ll be responsible for providing essential IT support across all our locations and when needed, maintaining and improving EVO’s online product offerings. You’ll work closely with our stores and leadership group for IT problem solving, and our suppliers, marketing, and merchandising teams to ensure our website is up-to-date and delivering the best experience for our customers. IT Hardware & Systems Support - Set up and maintain hardware (computers, phones, security systems, printers, EFTPOS). - Administer Windows-based computers and G-Suite. - Provide network administration and troubleshooting. - Train new crew members on EVO’s essential applications. - Diagnose and resolve software, hardware, and operating system issues. - Assess IT risks and implement solutions for security and efficiency. IT Support & Ticket Management - Assist crew members with IT issues and troubleshooting. - Manage and report on the IT ticket system. - Develop helpful resources to empower crew members to resolve simple issues. Projects & Team Support - Assist with system updates, testing, and new store setups. - Get hands-on with installations, cabling, and IT infrastructure. - Be an all-in team player, helping crew members when needed. Product Onboarding & Content Creation - Manage the process of bringing new products from the pending list to the live site. - Collaborate with vendors and suppliers to gather product details (descriptions, specifications, images). - Format and upload product content into the CMS following brand guidelines. - Conduct quality checks to ensure accuracy and consistency. - Assist in creating compelling product descriptions and marketing content to enhance visibility and engagement. Prioritising & Managing Pending Products - Continuously assess and prioritise pending products based on availability, demand, and strategic importance. - Identify and implement process improvements to streamline product onboarding. - Review and resolve inconsistencies in product data to maintain clarity for customers. - Work closely with suppliers and internal teams to update product information promptly. - Provide regular updates to the eCommerce and merchandising teams regarding product status. What We’re Looking For - Experience with IT hardware, networking, and troubleshooting. - Familiarity with Windows, G-Suite, and basic network administration. - Previous content administration experience is preferred. - Strong problem-solving skills with a proactive mindset. - Excellent communication skills, with the ability to explain tech concepts in simple terms. - A team player who embodies EVO’s core values: Improve, Lead, Win-Win, and All In. Why Join Evo Cycles? At Evo Cycles, we’re more than a retailer – we’re a community of bike enthusiasts dedicated to delivering exceptional experiences. As part of our team, you’ll enjoy: - A Passionate Team: Work alongside like-minded, talented people who will support your growth. - A Dynamic Environment: Be part of a fast-paced, exciting, and growing business. - Opportunities to Grow: Learn new skills and advance your career in the cycling industry. Our values drive everything we do: - All-in: We give 100% to everything we do. - Lead: Leadership is about actions, not titles. Everyone can lead in their role. - Win-Win: Build relationships that benefit customers, suppliers, and the team. - Improve: We strive for continuous improvement in all that we do. How to Apply: Ready to hit the ground running? Submit your CV and a cover letter explaining why you’re the perfect fit for Evo Cycles. We’ll review applications as they come in, so don’t wait to apply – this opportunity won’t last long! Learn more about Evo Cycles: Visit Evo Cycles Careers to find out more about our story and values.