?? Location: Christchurch Airport ?? Employer: Compass Group New Zealand ?? Employment Type: Full-time Lead with purpose in a world-class lounge experience * ? Shape premium guest experiences – Lead a high-performing team in one of New Zealand’s most prestigious airport lounges. * ?? Grow your leadership career – Access NZQA qualifications, apprenticeships, and structured development pathways. * ?? Be recognised – Enjoy performance bonuses, awards, and a supportive team culture. He angitutanga / The opportunity: We’re looking for a dynamic and experienced Service Operations Manager to lead the team at the Air New Zealand Lounge in Christchurch Airport. In this role, you’ll oversee the delivery of exceptional food, beverage, and customer service experiences. You’ll be responsible for operational excellence, team leadership, client engagement, and ensuring the lounge operates to the highest standards of safety, quality, and guest satisfaction. Ko o kawenga / Your responsibilities: * Build and maintain strong client relationships, ensuring service delivery aligns with contractual and brand expectations. * Lead and develop a high-performing team, fostering a culture of excellence and continuous improvement. * Manage budgets, stock control, and financial performance to meet commercial targets. * Ensure compliance with all health, safety, and food safety regulations and company policies. * Drive customer satisfaction through innovation, service excellence, and operational efficiency. He korero mou / About you: * Proven experience in a similar operational leadership role within hospitality or service industries. * Strong commercial acumen with the ability to manage budgets and identify growth opportunities. * In-depth understanding of health, safety, and food hygiene practices. * Exceptional communication and interpersonal skills with a passion for customer service. * Computer literate with the ability to manage systems and reporting tools effectively. Nga painga / Benefits & Perks: * ? Training & Development – Online learning, apprenticeships, and NZQA qualifications. * ?? Career Pathways – Formal progression opportunities within Compass Group. * ?? Recognition – Star Awards, Service Awards, and annual bonuses. * ?? Health & Safety – A safe, supportive work environment. * ?? Discounts – Health insurance, gym memberships, optometry, and more. * ?? Site-Specific Perks – Free uniforms, on-site parking, and access to airport amenities. ?? Please visit our Benefits page for a comprehensive list of our benefits. Mo matou / About us: * We are New Zealand's leading and largest food and support services provider across multiple industries. * Our sub-brands, Eurest, Chartwells, Restaurant Associates, Medirest, ESS and Rapport manage these industry sectors. * We specialise in turning ordinary acts of service into extraordinary experiential moments for our clients.