Summary: This dynamic Service Facilitator role involves both candidate and client management, focusing on seamless coordination and exceptional service for hospitality and food service clients. Highlights: 1. Dynamic blend of candidate and client management 2. Opportunity to provide exceptional service in a fast-paced environment 3. Contribute to a successful, values-driven team Are You Ready for a Dynamic and Rewarding Role? The Recruitment Network (TRN) is looking for a highly motivated and service-focused Service Facilitator to join our busy National Temporary Staffing team! If you thrive in a fast-paced environment, love to multitask, and have a passion for providing exceptional service, this is the perfect opportunity for you. You'll be an essential part of ensuring the seamless coordination of recruitment and account servicing for our hospitality and food services clients. What You'll Be Doing: The Heart of the Role This role is a dynamic blend of candidate and client management, making your ability to communicate clearly and manage diverse needs essential to your success. Candidate Engagement and Recruitment: • Answer inbound calls and respond to candidate and client enquiries promptly and professionally. • Make outbound calls to fill available assignments and update candidate availability. • Screen, interview, and shortlist candidates via Microsoft Teams or in-person. • Maintain accurate records in our database RDB Client Fulfilment and Service: • Ensure all client requests are filled with appropriately skilled employees in a timely manner. • Go above and beyond to ensure clients feel their needs are being exceeded through exceptional service and communication. • Work with clients to determine their current and ongoing needs and fill shifts as required. Key Requirements to Hit the Ground Running We are looking for a candidate with strong skills and a positive, can-do attitude: • Exceptional Communication Skills: Outstanding written communication skills for documentation and professional interaction with clients and candidates, as well as excellent verbal skills for persuading clients and motivating candidates. • Technical Proficiency: A very high level of administrational skills, including proficiency in Excel, Outlook, Word and Teams. • Hospitality/Food Service Advantage: A background in the food service or hospitality industries is advantageous. The Details: Shift and Training • Role Type: Full-time, in-office position (this is not a work-from-home role), our office is in Ellerslie, Auckland. • Rostered Hours: Thursday to Monday, 2:30 PM to 11:00 PM • Initial Training: The successful candidate will be required to work Monday to Friday, 8:30 AM to 5:00 PM for the first month or so for comprehensive training. • Reporting: You will report to the General Manager - National Temporary Staffing. Please note, the successful applicant must already be in Auckland, New Zealand, and have NZ Residency or Citizenship If you're ready to contribute to a successful, values-driven team, apply today!
Trademe · HR
Trademe · HR
