Summary: Seeking a vibrant, people-focused Branch Supervisor to lead daily operations, deliver exceptional customer service, and foster a fun, high-performing team in a fast-paced tourism environment. Highlights: 1. Opportunity to lead and motivate a team in an iconic tourism brand 2. Hands-on role overseeing key branch operations and customer experiences 3. Career progression in a thriving tourism company with an awesome culture Are you ready to take the next step in your tourism career with one of New Zealand’s most iconic travel brands? Travvia – home to JUCY and Star RV – has an exciting opportunity for a vibrant, people-focused leader to join our Christchurch Branch as a Branch Supervisor! If you're a natural motivator with a knack for operational excellence and customer service, this could be your perfect fit. Bring your personality, energy, and leadership to help us deliver unforgettable experiences for travellers from all over the world. What you’ll be doing: As Branch Supervisor, you'll support the Branch Manager to lead daily operations and ensure everything runs like clockwork – from fleet management and vehicle safety to team coordination and sales. It’s a hands-on, fast-paced role where no two days are the same. - Oversee key branch operations, including bookings, vehicle dispatch/returns, repairs, and maintenance. - Deliver exceptional customer service to a global customer base. - Guide customers through their vehicle handover – showing them how everything works with confidence and clarity. - Drive results through upselling rental options and add-ons. - Carry out basic pre-hire vehicle safety inspections (don’t worry, we’ll train you!). - Help recruit, train, and support a high-performing team. - Foster a culture of fun, teamwork, and outstanding service. - Build strong relationships with internal and external stakeholders. What we’re looking for: - At least 3 years of customer service experience, ideally in tourism or vehicle rentals. - Strong leadership skills and a passion for coaching and motivating others. - A customer-first mindset and a hands-on approach to problem-solving. - Experience managing change and improving systems or team performance. - Excellent attention to detail and ability to juggle multiple tasks. - Fleet or workshop management experience. - A full, valid driver’s licence. - Availability to work across a 7-day roster, including weekends and public holidays. What’s in it for you: - Career progression and development in a thriving tourism company. - An awesome company culture where we work hard and have fun doing it. - Great perks including 5 days of free campervan hire (T&Cs apply) and other exclusive discounts with our affiliates. ?? Our Culture and Values At Travvia, we live by the values of: ?? Open hearts and open minds ?? Without us we are nothing ? We live and breathe adventure ?? Our own journey will never finish We believe in teamwork, having fun, doing things the right way – and making every trip unforgettable for our customers. Ready to Join Us? - If you’re ready to bring your skills to a company that values curiosity, adventure, and great service – we’d love to hear from you. - ?? We are reviewing applicants as they come in, so don't miss out, Apply now!
Trademe · HR
Trademe · HR
