Summary: Seeking a people-first leader to deliver fast, friendly service and lead a high-performing customer service team in a busy retail environment. Highlights: 1. Opportunity to showcase excellent customer service skills 2. Hands-on leadership role coaching and rostering a high-performing team 3. Passion for providing excellent customer service Mitre10 MEGA Palmerston North is a local family owned business and has an exciting opportunity where you can showcase your excellent customer service skills and be part of a high performing team. We're looking for a people-first leader who can deliver fast, friendly service across checkouts, the service desk and customer enquiries—while keeping standards, systems and cash controls running smoothly. About the role This is a hands-on leadership role where you'll coach and roster a high-performing team, resolve escalations, and ensure accurate cash handling and compliance. You'll partner with department and store leadership to coordinate follow-ups, orders and solutions for our customers. The customer service team deliver a lasting impression of our business and the person we seek must have the ability to remain cool under pressure and be able to think on their feet and attain a positive result for customers, team and business alike. This role is 40 hours per week and includes a weekend day. About You * experience leading a customer service/front-end team in busy retail (big-box/hardware ideal) * passion for providing excellent customer service * enthusiasm and team spirit * be a detail minded self-starter * be able to multi-task, and have the ability to follow through and follow up situations in a timely manner * A coaching leadership style—able to build capability and lift performance * Capability to duty manage the store If you would like to apply for the role please follow the link below
Trademe · HR
Trademe · HR
