Assistant Manager

Description

Summary: This customer-facing role supports daily store operations, focusing on providing a premium, personalized shopping experience and building client relationships within a luxury retail environment. Highlights: 1. Opportunity to provide a premium, personalised shopping experience 2. Focus on client journey, relationship-building, and after-care 3. Ongoing development within a premium New Zealand brand **The Role** You'll support the day-to-day operation of the store. You'll be highly customer-facing, supporting conversion, coaching the team, and ensuring every customer receives a premium, personalised shopping experience. This role has a strong focus on client journey, relationship-building, and after-care, while balancing the realities of high foot traffic and large tourist groups - all without compromising on service standards. You'll also support the Store Manager with standard retail operational duties. **What's On Offer** * Depending on exp upto $35 p/h * Sunday - Thursday roster, 35 hours per week * Earn 1% commission on personal sales once store's monthly target is achieved * Uniform provided + option to purchase out-of-season items * 40% staff discount * Supportive Store Manager with long tenure and strong training focus * Ongoing development within a premium New Zealand brand **About You:** * Proven experience in leadership and premium sales environment * Strong customer service background with a genuine interest in luxury retail * Comfortable engaging with international customers and tourist groups * Polished presentation and professional communication style * Mandarin language skills are highly advantageous (but not essential) * Proactive, reliable, and ready to step into a leadership-focused role * Store Hours 10am till 9pm Summer and 7pm in Winter) * All applicants must have full working rights If you're an experienced retailer ready to step into a key leadership role within a New Zealand-owned luxury brand, we'd love to hear from you. Apply now or reach out for a confidential chat. **Contact - Stuart** | 027 916 1728 | stuarta@rwr.co.nz