Summary: Tranxactor is seeking an Account Manager to build relationships, solve problems, and support clients in a technical environment, focusing on gift card and loyalty programs. Highlights: 1. Build strong, trusted client relationships and optimize programs 2. Hands-on role with strong learning and people management skills 3. Supportive environment where your work truly matters Tranxactor is a platform as a service provider supporting retailers and hospitality operators across New Zealand, Australia and SE Asia. We power gift card and loyalty programmes that help brands build stronger customer connections - and we pride ourselves on delivering a world class processing platform backed by a focus on the best service and support. We are looking for an Account Manager who enjoys building relationships, solving problems, and supporting customers in a technical environment. If you have worked in payments, retail systems, loyalty, or financial services - we would love to hear from you. We are a close-knit, agile team looking for another critical member to help us deliver to our client relationships. * Your ideas are heard * Your work makes a visible difference * There’s no corporate red tape * We genuinely care about doing things well Our technology is developed and supported by our own team here in New Zealand and we are proud to have serviced our industry for over 23 years! As Account Manager, you will be the primary point of contact for a portfolio of retail and hospitality clients. You will help them get maximum value from our platform while ensuring their gift card and loyalty programmes run smoothly. You will work across three key areas: 1. Client relationship management * Build strong, trusted relationships with your client portfolio * Provide proactive guidance to help clients optimise their programmes * Identify opportunities for improvement or service enhancements 2. Technical & operational support * Manage inbound support queries via phone and email * Troubleshoot platform and payment network issues, escalating when needed * Prepare client reports, documentation, and correspondence using Microsoft Word and Excel 3. Onboarding and growth support * Lead onboarding for new clients, including system set up and training * Provide technical sales support for new business enquiries * Collaborate with internal teams to deliver outstanding service This is a hands-on role where your ability to learn quickly and understand how our technologies work is just as important as your ability to manage people. What you will bring (essential): * Experience in customer service or account management, ideally in financial services, payments, or loyalty * Good understanding of EFTPOS or electronic payment networks * Strong technical aptitude - quick to learn new systems * Proficiency with Microsoft Office (especially Word and Excel) * Excellent written and verbal communication * A warm, professional approach and strong problem solving skills * A collaborative mindset - this is a close-knit team * A genuine willingness to learn and adapt Don’t worry — you don’t need to be a geek. If you’re comfortable understanding how systems fit together, we’ll teach you the rest. Nice to have: • Experience in technical sales support • Familiarity with gift card or loyalty platforms • Exposure to software-as-a-service or platform based systems Why join us? * A supportive environment where your work truly matters * A challenging role with genuine ownership and room to grow * Convenient Auckland fringe CBD location * Competitive remuneration reflective of experience * Long-standing business with an excellent reputation
Trademe · HR
Trademe · HR
