Help Desk & IT Support Job Listings

Digital Service Desk Team Lead64393286047361110

Trademe

Digital Service Desk Team Lead

About the role: We're looking for a skilled and proactive team member to step into a Senior Support role within our Whangarei office of our Digital Service Desk. Alongside supporting users across the business this position is designed to support the Service Desk Manager in the day-to-day running of the local service desk, and act as a trusted second-in-command. You'll play a key role in helping guide the team, managing technical escalations, and helping ensure smooth IT support. In this role, you will: * Assist the Service Desk Manager with operational oversight and coordination of the local service desk. * Act as a technical escalation point for complex or high-priority issues. * Help manage service desk queues and ensure timely resolution of incidents and requests. * Collaborate with Digital Infrastructure, Cyber Security, and Applications teams to maintain system health and security. * Contribute to small projects and support the implementation of new systems and processes. * Provide hands-on support to internal and external customers, both onsite and remotely. * Participate in problem-solving, root cause analysis, and continuous service improvement initiatives. * This role includes rostered shift work, on-call responsibilities, and occasional travel. About you: We're looking for someone with strong technical capabilities and a collaborative mindset, including: * 5+ years' experience in IT support, with at least 1 year in a technical leadership or coordination role. * Solid understanding of ITIL processes (ITIL Foundation certification minimum). * Experience with Microsoft 365, workstation builds, and troubleshooting Windows and iOS systems. * Familiarity with Active Directory, identity management, and endpoint management tools. * Strong analytical, documentation, and problem-solving skills. * A customer-focused approach and a passion for delivering excellent service. * Experience with ITSM ticketing systems (JIRA advantageous). * Relevant IT diploma, degree, or certifications (preferred but not essential). What's in it for you? * Competitive remuneration. * An in-house well-being programme, a peer support network (Kaitiaki) and EAP services. * Life Insurance and group discounted medical insurance. * Commitment to professional growth and development. * A friendly workplace where people are valued and appreciated. * Family-friendly events and discounted gym membership along with various retail discounts. About us: Northpower is an electricity and fibre network provider for Whangarei and Kaipara, with more than 60,000 connected customers. We are one of the largest multi-utility contractors in New Zealand, servicing the needs of clients in transmission, distribution, generation, fibre, renewables, and commercial sectors. We have a reputation for excellence and innovation, providing commercially viable solutions for electrical and telecommunication design, construction, and maintenance requirements. We have over 1,400 staff working together across 16 locations to keep the power on and the lights going for our customers. Get in touch! Apply now via #REQ1744 and play a key role in shaping the digital future with Northpower! New Zealand work rights are required for the role. Pre-employment checks will include a criminal history check, drug and alcohol testing, and a medical assessment.

Whangārei, New Zealand

Negotiable Salary

Service Desk Analyst (Level 1 and 2)64287890176129111

Trademe

Service Desk Analyst (Level 1 and 2)

·Convenient Greenlane, Central Auckland location ·Level 1 and Level 2 Service Desk Analyst role ·Spacious corporate office The Spectrum Foundation vision is: "An Aotearoa in which all disabled people have equal opportunity to live good lives". The Foundation works closely alongside his subsidiaries (Spectrum Care Limited and Homes of Choice) to achieve this vision. Your role will be to assist with the delivery of ICT services to Spectrum Care and will primarily focus on first and second level support to users. You will be responsible for user support and system maintenance. You will need to provide assistance in managing, maintaining first and second level support so that all systems and services operate efficiently. **What you can expect to do in this role**: Install, troubleshoot, maintain and support operating systems, desktops, networks, telephony and associated hardware and software, ensuring optimum system integrity, security, backup and performance ·Support to end-users where required to ensure minimal disruption to productivity ·Conduct IT related purchases (hardware, software, services) and repairs on behalf of the business as directed by IT Manager ·Maintain IT requirements and best practices for the business as directed by IT Manager ·Be an expert on the enhancements and maintenance of various workstation-based technologies ·Contribute towards the maintenance, development and compliance of the cybersecurity program and associated policies ·Support implementation, upkeep, configuration and reliable operation of services within the IT environment ·Work across the whole company to troubleshoot, investigate and own escalated incidents and requests to resolution ·Work closely with external vendors and services providers to implement and support third party solutions within the business ·Assist with day to day operational matters ·Contribute towards growth, development and modernisation of IT solutions withing the organisation **Prerequisites** ·A full current class 1 driver licence. ·Undergraduate degree and/or qualifications related to the IT industry ·Minimum 1 year in IT support and systems administration ·Experience with Active Directory and Entra ID ·Experience with Windows 11 Support and Deployment ·Experience with Microsoft Intune ·Experience with Microsoft 365 ·Experience with Microsoft Teams and Microsoft Teams Phone ·Working knowledge of MDM and RMM tools ·Working knowledge of Enterprise Service Management Tools ·Working knowledge of Microsoft SharePoint ·Working knowledge of Microsoft Copilot, general generative and agentic AI - Understanding of, and Interest in, Cybersecurity principles, frameworks, best practise and associated tools - Understanding of, and Interest in, Power BI and Data Management **What's in it for you?**Exposure to new technologiesBe part of the technology journey of Spectrum Foundation and its subsidiariesStrong, fun, cohesive team.

Auckland, New Zealand

Negotiable Salary

Trademe

Service Desk Engineer

**About Ryman Healthcare** At Ryman, we believe the measure of a full life is one that gets richer with age. Ryman Healthcare is a leader in retirement living and aged care. Our driving purpose is to enhance freedom, connection and well-being for people as we grow older. We own and operate 49 villages in New Zealand and Australia, and we employ approximately 7,700 team members across a range of different sectors. Additionally, we are proud to be the first healthcare company to receive the Wellbeing Tick. At the heart of our business, everything we do must be 'Good enough for mum and dad.' **What will you do?** We're looking for a personable and proactive Level 2 Service Desk Engineer to join our Technology Services team in Christchurch. This role supports a wide range of systems and hardware, including corporate platforms, clinical applications, and SaaS products, used across our 49 villages and 3 offices in New Zealand and Australia. You'll be more than just a technical expert; you'll be the go-to person our teams rely on. With a strong customer-first mindset, you'll build trust through clear communication, empathy, and consistent follow-through.You'll resolve complex issues escalated from Level 1, but also take ownership of problem management, identifying patterns, conducting root cause analysis, and helping prevent repeat incidents. Other key responsibilities include: - Use this insight to deliver context-aware, empathetic support that goes beyond technical fixes to truly meet the needs of our people. - Engage in problem management by identifying recurring issues, conducting root cause analysis, and working with technical teams to implement long-term fixes that reduce disruption and improve service reliability. - Support system audits and compliance checks, ensuring software licensing, mobile connections, and other resources are optimised and aligned with organisational standards. ***This role is Office based at 92 Russley Road, Christchurch working Monday to Friday business hours.*** **What's in it for you?** If you are the sort of person who loves working with a team of people who work to a clear purpose, you'll love this role! In addition, a career at Ryman offers: - Monday to Friday role, with free onsite parking. - Ongoing support for professional development. - Additional wellbeing leave and flexible working arrangements. - Access to over 60 discounts with well-known brands across a variety of sectors including health and wellbeing, banking, insurance, and retail. - Social club events, furry Friday's (bring your dog to work), free yoga and fitness classes and a free onsite gym membership - Convenient Ryman owned onsite café (Pioneers Café) with affordable coffee and delicious food options **Who are you?** - You bring proven experience in Level 2 IT support within a large enterprise environment supporting multiple locations. - 5+ Years experience working with:Windows 11 and Microsoft 365 environments. - Active Directory, Exchange, and Entra ID. - Network fundamentals (DNS, DHCP, VPN, firewalls). - Device management (e.g. Intune, AutoPilot, ABM, KNOX). - SaaS platforms and clinical or business applications. - - Windows 11 and Microsoft 365 environments. - Active Directory, Exchange, and Entra ID. - Network fundamentals (DNS, DHCP, VPN, firewalls). - Device management (e.g. Intune, AutoPilot, ABM, KNOX). - SaaS platforms and clinical or business applications. - Experience working with enterprise applications (e.g. ERP, CRM, HRIS, clinical systems, or finance platforms). - You have a strong understanding of ITIL 4 practices and hold an ITIL certification (or are working towards one). - You have a strong track record of identifying patterns, contributing to problem management, and helping prevent repeat issues. - Experience in Healthcare or Aged Care environments (preferred) Technical Requirements: We're looking for someone who brings strong technical capability and a proactive mindset to support a complex and evolving IT environment. You'll ideally have: - ITIL 4 Foundation certification (strongly preferred). - A tertiary qualification in Computer Science, Information Technology, or a related field. - Industry certifications such as: - Microsoft: - 365 Fundamentals - Azure Fundamentals, - Modern Desktop Administrator Associate, - Power Platform Fundamentals or similar - CompTIA A+ or Network+ - Cisco Certified Network Associate (CCNA) If you are interested in joining an organisation with a clear purpose and a commitment to innovation, kindness and excellence, we would love to hear from you! At Ryman, we support an environment where everyone feels welcome to be themselves. We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for Ryman to apply for our vacant positions. *Applications will be reviewed as they are received, and interviews may occur before the official close date. This means a job ad may close earlier than advertised.*

Christchurch City, Canterbury Region, New Zealand

Negotiable Salary

IT Service Desk Analyst64064265852546113

Trademe

IT Service Desk Analyst

* Grow your IT Career with Us! * Supportive & Fun Team Environment * Local and international industry leader About Us Alsco Uniforms is the leading textile rental company in the world with a strong presence in many New Zealand industries - including hospitality, manufacturing and healthcare. We are a committed group that takes pride in looking after our clients and employees and delivering exceptional customer service at all times. About the Job Be part of a high performing team delivering quality IT Support to our busy and successful branches across New Zealand and throughout Australasia. As a user-focused Service Desk Analyst, you'll handle initial IT requests, resolve Level 1 issues, escalate complex tickets, and maintain user devices. You'll also support ongoing IT projects and daily operations. A key part of this role will be to troubleshoot, diagnose and resolve technical hardware and/or software issues. Don't worry if you cannot figure it out, you will be able escalate more difficult queries to more senior members in the team where you can learn from their experience. We are looking for: * Reliable, self-motivated, able to work independently and remotely * Strong verbal and written customer service and communication skills * Proven experience in a similar role or IT qualification * Enjoy communicating with people and solving problems over the phone or face-face * Basic knowledge of a Windows 10/11, O365, Android & IOS mobile devices * Basic networking and hardware troubleshooting skills and willingness to learn new technologies Whilst support for our end-users is predominately remote support, there will be a requirement to travel within NZ and internationally for on-site visits and training as required at any of our Australasian branches. If this position sounds like the right opportunity for you then click the ‘Apply for this job' button to submit your application. We look forward to receiving your application. As part of our recruitment process you will be required to complete pre-employment screening which includes reference checking and health screening that involves drug and alcohol testing. Proof of Your Right to Live and Work in NZ must be presented at interview stage. Alsco is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability, and other legally protected characteristics To apply for this job go to: https://alscojobs.co.nz/Current-Vacancies and enter ref code: 6820709. Applications close: 10 November 2025

Auckland, New Zealand

Negotiable Salary

Business and Technology Support Analyst63612622306177114

Trademe

Business and Technology Support Analyst

The people of Porirua City are what makes ours a truly special place – we take pleasure in helping and caring for each other. We want everyone to feel welcome here, whether they're visiting, living or working here. We're looking for people who will help position our city as a welcoming, dynamic place to live, work and visit. Our Business Technology Group provides and manages Porirua City Council's computing environment, IT infrastructure and information management. This includes managing PCs, laptops, telephony, software and applications, networks, record keeping, official information and security. All about the job This exciting role will embrace your IT support experience with your strong customer service and delivery focus. You will provide first level support to the business across a broad variety of technologies. In this role you will: * be the first point of contact for our staff seeking technical assistance * provide customer support over the phone or face-to-face * keep the customer updated and informed * actively promote IT systems, standards, policies and services * provide assistance and facilitate training to in-house system users This is a fixed term role until September 2026, due to a need to review the teams resources going forward. All about you It would be great if you have some experience in an IT Support role but we are also keen to train up a new grad with the right drive and attitude. You'll need to show us that you: * are an energetic, open-minded person who puts the customer first * have the flexibility to come up with the best solution and are someone who is always looking for improved ways of working * have a working knowledge of ITIL and strong skills working with Microsoft products * have effective communication skills to train others * have an ability to build and maintain relationships with a range of stakeholders What you need to do now Come and join our team and be part of our welcoming and engaging environment. Please contact Mukul Govan on 04 230 6573 for more information. Porirua City embraces and values diversity and inclusion. We actively encourage applications by people from all backgrounds and are a member of Diversity Works. If you have any support or access requirements during our recruitment process, please let us know when you apply, and we'll do our best to get you sorted. You will need to apply via our careers centre: www.poriruacity.govt.nz/careers. To find out more about working for Porirua City Watch this video Applications close on Wednesday 17 September 2025. We expect this role to be popular, so if application numbers are high, we may bring the closing date forward.

Porirua, New Zealand

Negotiable Salary

Hardware Support Specialist – Tauranga63612614568194115

Trademe

Hardware Support Specialist – Tauranga

We’re looking for a skilled and motivated person to join our Product Support team in Judea, Tauranga. This is a full time role (40 hours per week), a day off for your birthday, and health insurance provided. About the Role This role is all about being our hardware guru, the go-to person for installation, configuration, setup, and diagnostics. You’ll work closely with field technicians across New Zealand and internationally, helping them resolve issues quickly and efficiently. Our systems connect to pumps and equipment that manage the flow and dispensing of fluids, so any experience with fuels, oils, additives, or similar industries will be a big advantage. A good understanding of how pumps, valves, flowmeters, and level sensors work will help you hit the ground running. Day to day, you’ll: * Provide hardware support to installers, distributors, and customers. * Provide support and help guide installation, setup, wiring, and troubleshooting. * Diagnose faults and resolve issues with speed and accuracy. * Develop and improve wiring diagrams, manuals, and documentation for both our support team and field installers. * Test new hardware and firmware before release, working with R&D and production teams to eliminate issues * and improve our products. * Contribute ideas to our continuous improvement process to make our systems, products, and support more efficient. * When you’re not solving problems, you’ll be helping create resources that make life easier for our large network of installers across multiple countries. What We’re Looking For * A strong background in electronics, industrial electrical, instrumentation, or product servicing. * Familiarity with electrical/electronic signals and sensors, hardware installation, servicing, and diagnostics. * Experience with hardware programming or system design would be a bonus. * Practical, solutions-focused, and able to diagnose and resolve issues quickly. * Someone who takes pride in their work and enjoys sharing knowledge with others. * Organised, detail-oriented, and able to produce clear technical documentation. * A positive, team-focused person who enjoys working closely with colleagues and customers. Why Join Us? * Flexible hours: rotating shifts 7:30am to 4:00pm or 9:30am to 6:00pm. * Birthday leave, your special day off, on us. * Health insurance provided. * Be the hardware champion in a team that values your expertise. * Work across hardware, software, production, and R&D. * Shape the future of our products and support processes with your input. * Opportunity to specialise in your area of interest, or become a master of both hardware and software support. On-Call Roster Once fully trained, you’ll join our support roster (about 1 week in every 4). This is phone support only, usually with minimal calls (often none). A daily on call allowance is paid. Location Our head office and training facility are in Judea, Tauranga. If you’re a problem-solver with strong technical skills who wants to put your knowledge to the test and be a real solutions provider, we’d love to hear from you. Apply today and become our hardware champion.

Tauranga, New Zealand

Negotiable Salary

Software Support & Migration Specialist – Tauranga63612614534785116

Trademe

Software Support & Migration Specialist – Tauranga

We’re looking for a motivated and positive person to join our Product Support team in Judea, Tauranga. This is a full time role (40 hours per week), a day off for your birthday, and health insurance provided. About the Role Your first focus will be helping our existing customers move from our old software suite into our new SaaS based system. You’ll: * Learn all aspects of our software solutions and integrated hardware (full training provided). * Migrate clients into the new platform and set up their hardware in the software. * Train clients remotely via Teams and in person at our Tauranga training room. * Liaise closely with customers to make their transition as smooth as possible. Once migrations are complete, your role will evolve to supporting both new and existing clients with their software needs, answering questions, solving issues, and providing training. You’ll be part of the team that often represents our customers’ first contact with Everlink, so professionalism and a great phone manner are key. What We’re Looking For * Strong computer literacy and the ability to learn new software quickly. * Excellent communication skills and a brilliant phone manner. * Friendly, positive attitude with pride in your work. * Highly organised, reliable, and able to manage multiple tasks. * Someone who enjoys helping people and thrives on solving challenges. * Keen to contribute ideas and improvements that make our support team and software more efficient, your input will help shape both your future and ours. Why Join Us? * Flexible hours: rotating shifts 7:30am to 4:00pm or 9:30am to 6:00pm. * Birthday leave, your special day off, on us. * Health insurance provided. * Supportive, positive workplace where your input is valued. * Clear pathway to grow into advanced software and hardware support roles. * Be part of a company whose products are relied on 24/7, nationally and internationally. On-Call Roster Once fully trained, you’ll join our support roster (about 1 week in every 4). This is phone support only, usually with minimal calls (often none). A daily on call allowance is paid. Location Our head office and training facility are in Judea, Tauranga. If you’re professional, enthusiastic, and ready to take on a role that combines technology, customer support, and process improvement, we’d love to hear from you. Apply today and help us deliver the next chapter of Everlink’s software journey.

Tauranga, New Zealand

Negotiable Salary

Trademe

Service Desk Analyst

We're looking for a Service Desk Analyst to join our Technology team, based at our Corporate Office in Christchurch. This is a full-time position reporting directly to our Service Delivery Manager. As a Service Desk Analyst, you will be responsible for delivering services where technology interacts with our business customers. The focus of this role is to be the first point of contact for IT-related issues, resolving them promptly and professionally whilst ensuring ANZCO technology systems are maintained to perform optimally. Duties and Responsibilities will include: * Provide first-level technical support to end-users, addressing hardware, software, network, and application-related issues. * Manage the desktop and mobile device hardware, operating systems and applications. * Provide fleet and device management, roll out upgrades and protection (e.g. antivirus). * Providing level 1 and 2, and occasionally level 3 technical support to ANZCO end users, responding to IT incidents and service requests. * Retain ownership of issues from start to finish, tracking, reporting, and ensuring resolution in a timely manner. * Provide a single point of contact for all technology queries from across the ANZCO business, giving advice, troubleshooting and facilitating the rapid restoration of normal technology services. Skills and Experience we are looking for: * Proven empathy and communication skills required in a front-line service desk environment. * Proven technical expertise in providing front-line support for end-user issues in a Microsoft desktop environment. * Coherent understanding of current common software applications and technology infrastructure. * Demonstrable track record of collaboration with colleagues and third parties to deliver a high quality of service to end users. * Ability to solve practical problems. * Strong customer and results-oriented approach. * Active listening skills to identify issues. * Ability to participate in a shift roster to provide appropriate cover. We deliver taste, nutrition, and wellbeing to the world with products made from New Zealand finest beef and lamb. Our values of atawhaitanga, noho haepapa, kaitiakitanga, auahatanga, and whakawhirinakitanga guide us to work together, follow through on our commitments, make improvements, and do our best to make sustainable decisions for the future. We are committed to supporting and developing our people and we offer a competitive remuneration package. If you are motivated, have the skills and experience we require and want to be part of the exciting future of our company then we want to hear from you. Apply today at www.careers.anzcofoods.com Applications close: 6 August 2025

Christchurch City, Canterbury Region, New Zealand

Negotiable Salary