Summary: Seeking an empathetic, practical, and people-focused individual passionate about disability services to deliver high-quality customer service and support the Te Hunga Whaikaha Total Mobility team. Highlights: 1. Opportunity to support disability services and diverse inclusion initiatives. 2. Flexible working policy and extensive learning and development opportunities. 3. Comprehensive wellbeing support, including medical insurance and EAP. We have an exciting opportunity within our Metlink Operations team. We are looking for a talented, empathetic, and practical person, who is people focused, solution focused, and passionate about disability services, or who brings lived experience of disability. This is a permanent full-time role based at Cuba Street. Te Hunga Whaikaha Total Mobility » Metlink **About the role:** Reporting to the Manager, Bus, Ferry and Te Hunga Whaikaha Total Mobility, this role focuses on delivering high‑quality service to our customers and supporting the wider Te Hunga Whaikaha Total Mobility team. Key responsibilities include coordinating correspondence with customers and stakeholders, managing back‑office systems, providing excellent customer service to both internal and external customers, assisting with customer eligibility *arotake* (assessments) over the phone and in person as needed, auditing and reporting on operator and service performance, and supporting our diversity and inclusion, Te Reo Māori, and tikanga initiatives. **Skills and experience required:** * A willingness to look at life through different lenses. * Demonstrable lived experience with disability; professionally or personally. * A passion for customer service. * Excellent organisational skills and enjoys a challenge. * Strong analytical and problem-solving skills, including the interrogation of data. * Proven understanding of back-office and administrative database systems; and competence in the Microsoft suite of applications. **** **What we offer:** * Work to suit your life and whānau with our flexible working policy. * We'll encourage you to grow and prosper with a range of learning and development opportunities, internal secondments and career progression. * Your wellbeing is our priority - we'll provide medical and trauma insurance, support through our employee assistance programme, including Rongoā Māori partner providers, generous annual and sick leave, along with Tangihanga leave and support. * We want you to have a sense of belonging, where you can reflect your personal and cultural identity in the way that you work. * Social clubs, staff networks and a friendly and inclusive culture. * Great working environment in our Cuba Street office. **Come help treasure and grow our rohe together** Our rohe and its lands, waterways, animals, plants and people can only grow stronger if they are nurtured. To join our team is to step up and commit to playing an active part in this important mahi. That means restoring nature, connecting people and places, reducing environmental impacts and helping this rohe and its people prosper. We are part of a collective movement alongside mana whenua and community members whose hopes for the future of this region are just as high as your own. Our efforts across environmental management, public transport, flood protection, regional parks and water supply are interconnected and integral to treasuring our rohe and growing our future. **How to apply:** Greater Wellington is proud to be a member of Te Uru Tāngata Centre for Workplace Inclusion. We value diversity and are committed to an inclusive, flexible, and supportive workplace. We encourage candidates from all backgrounds and welcome the unique talent and experience you will bring to our team. Click on the Apply link to view the position description and to apply for the role with a cover letter and CV. *All applicants will be required to provide proof of their eligibility to work in New Zealand.* For further information, please contact Hannah Geddis on 021 915 424 **** **Applications close:** 5.00PM, Friday 3 April 2026. *However, we will be shortlisting applications as they come in and will interview as soon as possible to secure the right person.* Greater Wellington is an accredited Living Wage Employer. We're committed to making sure our people, including people in our supply chain, earn enough to meet life's basic needs, support their whānau, and participate fully in their communities. The remuneration for this position, inclusive of all benefits, is $62,642 to $93,962, with a midpoint of $78,302. Starting remuneration will depend on the skills and experience of the successful applicant. *Agency applications won't be considered at this time.*
Trademe · HR
Trademe · HR
