Summary: Seeking a Night Auditor to ensure exceptional guest experiences, oversee operations, and manage financial reports during night shifts at a hotel. Highlights: 1. Crucial role in ensuring exceptional guest experiences during nighttime hours 2. Oversee and manage all operations during the night shift 3. Maintain highest standards of service and uphold reputation for excellence An exciting opportunity has become available for a Night Auditor superstar at Parkside Hotel & Apartments located in the Auckland CBD. The Hotel features large conferencing facilities, a pool, and a gym. We are looking for individuals that are flexible and responsive with a positive and approachable manner. The role is a key part of our front office reception team. The work varies and is scheduled around the occupancy of the Hotel, therefore will include weekends and public holidays, night shifts. We have a full time positions available. As the Night Auditor, you will play a crucial role in ensuring exceptional guest experiences during the nighttime hours, maintaining the highest standards of service and upholding Parkside Hotel's reputation for excellence. Responsibilities: • Oversee and manage all operations during the night shift, ensuring the smooth running of the hotel and maintaining the highest levels of service. • Welcome and assist guests upon arrival and departure, ensuring their needs are met and any issues are promptly resolved. • Manage the night audit process, including accurate and timely preparation of financial reports, guest accounts, and other administrative duties including rolling the day. • Handle guest inquiries and complaints professionally and promptly, finding appropriate resolutions and ensuring guest satisfaction. • Ensure the safety and security of guests and the property by monitoring surveillance systems, conducting regular rounds, and promptly addressing any security concerns. • Collaborate with other departments, such as Housekeeping and Maintenance, to address guest issues if they occur. • Maintain accurate records and reports of incidents, guest interactions, and operational activities during the night shift. • Stay updated on hotel services, facilities, and local attractions to assist guests with inquiries and provide recommendations. Experience: • Proven experience in a Night auditor/security or similar role, preferably within a hotel or upscale hospitality environment. • Strong customer service skills, with a passion for delivering exceptional guest experiences. • Flexibility to work night shifts, including weekends and holidays, as required. Current NZ working rights are required for this role. We are unable to provide sponsorship for this position. If you are interested in joining our team at Parkside Hotel, we invite you to apply for this opportunity by submitting your application to operations@parksidehotel.co.nz
Trademe · HR
Trademe · HR
