Summary: Join Portside Hotel's Front Desk Operations team to deliver exceptional customer service, manage guest interactions, and ensure smooth hotel operations. Highlights: 1. Permanent rostered position with varied and interesting work 2. Supportive team environment and ongoing training 3. Opportunity to work with people and deliver exceptional customer service Do you enjoy helping people and delivering great customer service? Portside Hotel is seeking a motivated and professional team member to join our Front Desk Operations team. This is a permanent rostered position averaging 30–40 hours per week, including weekends and public holidays. As one of the first points of contact for our guests, you'll be responsible for check-ins, reservations, guest enquiries and helping ensure the smooth day-to-day operation of the hotel. Key Responsibilities * Welcoming guests and managing check-ins and departures * Responding to phone, email and online enquiries * Managing reservations and guest requests * Processing payments and daily reconciliations * Coordinating with housekeeping and maintenance teams * Assisting with administrative and operational tasks * Maintaining high standards of presentation and professionalism * Providing local knowledge and assistance to our guests About You You will: * Enjoy working with people and delivering exceptional customer service * Be confident, friendly and professional * Have strong communication and computer skills * Be organised and able to manage multiple tasks at once * Use initiative and work effectively both independently and as part of a team * Be reliable, punctual and take pride in your work * Be comfortable using computers and learning new software systems * Be available to participate in a rotating roster averaging 30–40 hours per week Previous experience in hospitality, accommodation, tourism, customer service or administration would be advantageous. Experience in a hotel front desk role and familiarity with hotel reservation and property management systems would be highly regarded. What We Offer * A stable position with a respected local business * A supportive and friendly team environment * Varied and interesting work where no two days are the same * Ongoing training and development * Competitive remuneration based on experience Applicants should include details of any availability restrictions with their application. To apply, please submit your CV and a brief cover letter outlining your experience and availability.
Trademe · HR
Trademe · HR
