Customer Service/Operations - Import Seafreight

Description

Summary: Seeking an experienced Customer Service/Operations representative passionate about customer excellence, managing key customer shipments and feedback. Highlights: 1. Manage key customer relationships and deliver customer excellence 2. Proactively monitor shipments and manage customer feedback 3. Utilize Cargowise experience for efficient operations We are looking for an experienced Customer Service/Operations representative to join our Christchurch based team, managing key customers. You will have a strong passion for delivering customer excellence, with your dedication for going above and beyond being the key to your success. Your main task and responsibilities: • Monitoring shipments proactively , communicating updates and manage customer feedback • Reporting to main customer and end users • Working with various depots to ensure efficient devan & deliveries • Invoicing We are looking for someone with: • Cargowise experience • Ability to work under pressure • Exceptional attention to detail and time management skills • Excellent communication skills both written and verbal • Strong organisational skills including the ability to prioritise • Strong relationship management skills • A positive work ethic, attitude and some who has a passion for customer excellence • Work well within a team • Permanent NZ residency