Summary: Seeking an enthusiastic Front-End Supervisor to lead a retail team, overseeing operations and ensuring excellent customer service in a fast-paced environment. Highlights: 1. Lead, support, and motivate front-end team members 2. Resolve customer queries and escalations professionally 3. Opportunity to grow your career with a trusted brand At Mitre 10 MEGA Whanganui, we're passionate about helping our customers bring their projects to life. Delivering a great customer experience is at the heart of everything we do — every customer, every time. We're on the lookout for an enthusiastic Front-End Supervisor to lead our front-end team and help ensure our customers enjoy a smooth, friendly, and efficient experience from the moment they arrive to the moment they leave. About the Role As Front-End Supervisor, you'll play a vital role in the day-to-day operation of our front-end department. You'll support and lead our cashier and customer service teams, oversee front-end operations, and help maintain the high standards our customers expect from Mitre 10 MEGA. This is a hands-on leadership role, ideal for someone who thrives in a fast-paced retail environment and enjoys motivating others to do their best. Key Responsibilities * Lead, support, and motivate front-end team members, including cashiers and customer service staff * Ensure accurate and efficient cashier operations, including cash handling and transaction processing * Manage staff rostering and scheduling to ensure appropriate cover during peak periods * Train and coach team members on customer service standards, company policies, and procedures * Resolve customer queries and escalations professionally and efficiently * Uphold Mitre 10 MEGA values and standards in every customer and team interaction What We're Looking For * Previous experience in a retail or customer service supervisory role (preferred) * Strong leadership skills with a positive, hands-on approach * Excellent communication and people skills * Strong organisational skills with great attention to detail * Confidence using POS systems and basic computer applications * Flexibility to work weekends and evenings as required * A genuine passion for customer service and team development What's On Offer * Full-time role: 40 hours per week, including a weekend shift * A fun, supportive, and fast-paced team environment * Team buying privileges * The opportunity to grow your career with a trusted Kiwi brand If you enjoy working with people, take pride in great customer service, and want to be part of a team that truly values what they do, we'd love to hear from you. Apply now by submitting your CV and cover letter via this website.
Trademe · HR
Trademe · HR
