Customer Admin Support

Description

Summary: This role supports vegetation management by issuing notifications, communicating with stakeholders, responding to customer queries, and providing administrative assistance to the Delivery team. Highlights: 1. Support vegetation management and engage with external stakeholders 2. First point of contact for vegetation-related queries 3. Opportunity for professional growth and development The Role: The Customer Admin Support role is responsible for supporting the vegetation management program, primarily through issuing notifications to vegetation owners and discussing required outcomes with external stakeholders. The role will also provide administrative support to the wider Delivery team. The Customer Admin Support is also responsible for generating customer notices while ensuring all details are accurate and clear, while also being the first point of contact for vegetation related queries. Additional responsibilities include being responsible for responding to customer queries either by phone or email and creating reports on the vegetation programs performance and offer suggestions to improve efficiency and effectiveness. -Issue notifications and communicate with tree owners, councils, and contractors -Respond to customer queries via phone and email -Track and report on vegetation program performance -Support the delivery team with administrative and financial tasks - Ensure compliance with health, safety, and environmental standards What's in it for you? - Competitive remuneration -An in-house well-being programme, a peer support network (Kaitiaki) and EAP services -Life Insurance and group discounted medical insurance Commitment to professional growth and development -A friendly workplace where people are valued and appreciated -Tailored leadership development in line with our specialised capability framework - Social club, family-friendly events and discounted gym membership along with various retail discounts. About You: - At least 1 year experience in a similar role -Strong communication and interpersonal skills - Proficiency in Microsoft Suite (Excel, Word, SharePoint) - Experience with financial management software and purchase orders -Ability to handle challenging conversations professionally About us: Northpower is an electricity and fibre network provider for Whangarei and Kaipara, with more than 60,000 connected customers. We are one of the largest multi-utility contractors in New Zealand, servicing the needs of clients in transmission, distribution, generation, fibre, renewables, and commercial sectors. We have a reputation for excellence and innovation, providing commercially viable solutions for electrical and telecommunication design, construction, and maintenance requirements. We have over 1,400 staff working together across 14 locations to keep the power on and the lights going for our customers. Apply Now: Join us if you're looking for a career defining role within a growing team where you can make your mark! Direct your profile into our career's website and search for #REQ1896 Applicants require New Zealand work rights' employment checks include a criminal history check, drug and alcohol testing, and a medical assessment.