Client Services

Description

Summary: Join Totally Vets Limited as a Client Services person, providing first point of contact, booking appointments, and offering administration support in a busy environment. Highlights: 1. Opportunity to work in a dynamic veterinary company 2. Engage with a fantastic friendly team 3. Contribute to Healthy Animals, Healthy People, Healthy Communities Our Business Totally Vets Limited is a dynamic veterinary company, providing services and products in the Manawatu, Whanganui, Levin, Horowhenua, Tararua, and Taumarunui areas for companion animals, equine, and production animals. Our business thrives on talented people providing superior care and advice for the health, wellbeing and performance of animals. Our business is committed to achieving Healthy Animals, Healthy People, Healthy Communities. When you join us, you become part of that effort. About Taumarunui Taumarunui is situated only 45 minutes from Whakapapa ski field - one of NZ's largest ski areas, and the Tongariro National Park – a World Heritage Area which boasts one of the best one-day treks in New Zealand, the Tongariro Crossing. Other activities in the surrounding area include mountain biking the 42 Traverse, kayaking or canoeing the Whanganui River, trout fishing in nearby Tūrangi, or water-skiing, kayaking and sailing on the Great Lake Taupo. If working in a genuine hill country Sheep and Beef district, with a fantastic friendly team of people in the North Island’s adventure playground sounds like you, then get in touch. About the Role We are looking for an enthusiastic Client Services person to join our Customer Services Team. This is a full time position, working Monday to Friday. We are looking for people who have the following qualities: • A passion for customer service, with excellent communication skills • Enjoys working in a busy environment and being busy all day • Rural, farming, or agricultural experience and knowledge • Veterinary practice experience and knowledge • Good knowledge of the Horowhenua area and geographical locations • Previous experience in managing calls, booking diaries and appointments • Ability to work under pressure, to multi-task and to use initiative • Excellent computer skills • Confident, positive personality with strong interpersonal skills • Ability to work in a team environment with a focus on detail and going the extra mile Responsibilities include: • Providing first point of contact for our clients and visitors • Booking appointments for clients • Answering animal health questions • Telephone contact and follow-up calls • Providing sales advice and product knowledge • End of Day processing and banking • Administration support for our veterinarians Previous experience within a customer service, veterinary or agricultural sector would be advantageous but not necessary as training will be given. What we can offer you: • Long service benefits • CPD allowance and opportunities • Staff discounts on products and services • Annual flu vaccinations • Paid Volunteer Day • Sonder, our employee care platform. Please apply with your CV and cover letter by visiting our careers page - https://totallyvets.bamboohr.com/careers A copy of the job description is available on request. For more information, please contact: Lyn Hobbs Clinic Manager Lyn.Hobbs@vetcm.co.nz