66 Customer Service - Call Centre in NZ lowest at $25.0+

Customer Experience Specialist64438934111106110

At Trade Me, we're about connecting Kiwi to create the life they want. Whether it's the big things like finding a home, a job, a car or growing their business, or the smaller things, like finding that right bedside table or parting ways with some old stuff. At Trade Me our vision is to be the place where Kiwi look first. The Customer Experience Team at Trade Me are truly at the heart of what we do. We are driven by making life better for Kiwis, and that includes our customers and colleagues around us. We work hard, but are relaxed about it - we like to call this ' *casual excellence* '. To help us continue delivering awesome customer experiences we are looking for four full-time Customer Experience Specialists. **We have four shifts available to choose from:** Tuesday - Saturday from 7am to 3.30pm Sunday - Thursday from 7am to 3.30pm Sunday - Thursday from 9am to 5.30pm Monday - Friday from 11am to 7.30pm **First up, here's why you'll love life at Trade Me:** * We truly value our people and want you to succeed here, so we offer flexible working, bonuses, access to wellness programmes and a bunch of other good stuff * The people are what makes Trade Me a special place to come to work each day. We cherish individuality and treat people with respect * Our culture of casual excellence means endless progression and professional development opportunities, all while wearing jandals and a t-shirt * We are the frontline of Customer Aroha and will recognise when you go over and above for our customers **Each day brings fresh challenges, but here's a snapshot of what you can expect:** * You'll respond to all sorts of customer support enquiries - members might have hit a wall with a trade or need someone to walk them through a solution * We want to make life better for Kiwi's, through online experiences they love. It's a fast-paced, dynamic environment here at Trade Me and in Customer Experience * We show Customer Aroha through fast, helpful service, in a Trade Me way **So far so good? What we're looking for from you is:** * At least 12+ months experience in a Contact Centre or a minimum of 2 years in a Customer Service role * The ability to work to meet or exceed set targets/benchmarks * Excellent verbal and written communication skills - customer empathy will also come naturally * A proven team player who proactively assists other team members, shares ideas, and contributes to goals * Ideally 2 years experience using Trade Me would be great but it's not a deal breaker - if you have the right attitude we can teach you what you need to know * Hunger to investigate, resolve and respond to customer support enquiries - you'll have a real knack for problem-solving and a natural desire to go above and beyond * Familiar and confident working with technology with the ability to navigate between multiple systems **You will need to be available on either Tuesday 9th or Wednesday 10th December to attend a half day assessment centre.** **The start date of this role is Wednesday, 21st January 2026 and you must be available to attend training for 6 weeks from this date from 9am - 6pm.** Trade Me is New Zealand's most influential e-commerce platform and as quintessentially Kiwi as you can get. We are a fun, vibrant and fast-moving place to work, and we're looking for someone who'll thrive in this environment. We truly value diversity and embrace a flexible and inclusive workplace where people are encouraged to achieve their potential. If all of this sounds like you, apply now!

Wellington, New Zealand

Negotiable Salary

Team Experience Operations Specialist64432882675459111

Trademe

Team Experience Operations Specialist

**Roster option 1** • Monday: 10:00 AM - 6:30 PM • Thursday: 6:00 PM - 9:30 PM • Friday: 6:00 PM - 9:30 PM • Saturday: 10:00 AM - 6:30 PM **** * This is a part time position offering 24 hours per week * Manage and maintain process flow for an assigned workstream. * Collaborate closely with your Team Leader and 'swarm' to ensure efficiency. * Ensure uninterrupted process completion and strict adherence to established guidelines. **Working with Woolworths Supermarkets New Zealand | Te Mahi ki Woolworths Supermarkets New Zealand** With over 185 stores and 20,000 team members across Aotearoa, we've made it our mission to make Kiwi lives a little better every day. We're friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you'll be working with a business that touches the lives of three million New Zealanders a week. We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team! **What you'll do | Hei mahi** * Execute Operations & Lead Team: Follow routines for accurate, on-time process completion and lead your "swarm" to ensure work is done correctly. * Manage Workforce & Development: Assist with optimised scheduling, oversee multiskilling, recruitment, succession planning, and lead onboarding and training. * Champion Safety & Compliance: Promote a safe and healthy environment by following protocols, reporting hazards, and monitoring compliance procedures. * Resolve Issues Proactively: Timely escalate process-related issues to your Function Lead for quick resolution. * Contribute to Store Leadership: Step up as Acting Store Manager on scheduled shifts and foster team collaboration through "Better Together" connections. **What you’ll bring | Hei koha** * Process Excellence & Learning: You demonstrate a strong ability in process excellence and a commitment to continuous learning. * Collaborative Partnerships: You excel at building and maintaining collaborative partnerships with other functions and stakeholders. * Effective Team Leadership: You effectively lead teams, delegating tasks, monitoring progress, coaching, providing feedback, and motivating members. * Compliance Expertise & Communication: You are an expert in compliance within your function and possess exceptional communication skills to clearly articulate tasks and standards. * Values-Aligned Behavior: Your actions consistently align with company values. **What you'll experience | Nga Huanga** * Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work. * Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families. * A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network. **Endless possibilities with Woolworths Group | Ko Woolworths Tatou** We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – to create better experiences together for a better tomorrow. Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless. **Everyone belongs Woolworths Group | No Woolworths tatou** We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential. We encourage all candidates to apply, please let us know in your application if we can support you with any adjustments in the hiring process. Discover more opportunities with Woolworths Group

North Shore, Hauraki, Auckland, New Zealand

Negotiable Salary

Credit Solutions Specialist64405644977923112

Trademe

Credit Solutions Specialist

Location: Dominion Road, Auckland Pay Rate: $32 per hour Hours: - Monday–Thursday: 10:00 AM – 6:30 PM - Friday: 8:30 AM – 5:00 PM Type: Full-time, 100% in-office About the Role We are seeking a motivated and detail-oriented Credit Solutions Specialist to join our team. In this role, you will manage a portfolio of accounts, ensuring effective arrears collections and recovery while maintaining compliance with all relevant regulations. You’ll work closely with customers, internal teams, and external collection partners to deliver best-in-class service. Key Responsibilities - Manage arrears portfolios with agility and best practice standards. - Achieve productivity targets and maintain strong relationships with collection partners. - Ensure compliance with CCCFA, Privacy Act, Credit Repossession Act, and other statutory requirements. - Complete Credit Solutions activities per company policies and escalate issues promptly. Skills & Experience - Strong data entry and telephonic experience in a fast-paced environment. - Experienced in collections, credit, call centre. - Excellent communication and interpersonal skills. - Confident numerical and keyboard skills; proficient in Microsoft Word and Excel. - Knowledge of credit management laws and regulations. - Ability to work independently and as part of a team. - Financial services experience is highly desirable. Personal Attributes - High attention to detail, strong compliance focus and ethical. - Ability to manage multiple tasks, prioritise, and meet deadlines. - Clear credit history and MOJ check required. Why Join Us? - Competitive hourly rate. - Supportive team environment. - Opportunity to develop skills in financial services and credit management. Apply Now If you have the experience and qualities we’re looking for, apply today via Seek.

Auckland, New Zealand

Negotiable Salary

Customer Support Superstar64394599260931113

Trademe

Customer Support Superstar

Job Description At Hall’s we’re looking for a Customer Support Representative to play a key part of our Takanini based team providing our customers with professional responses to customer queries and product and service information. In this role you will be dealing directly with customers either by telephone, electronically or face to face, regularly monitoring and checking emails for requests for PODs or ETA’s and logging all queries received into our CRM requiring a high level of communication, time management and customer care. We are looking for some who can work on our Monday to Friday, 8.30am – 5pm shift. Qualifications What you will bring: *You will be a clear communicator and enjoy working as part of a team dedicated to providing great customer service *You will have a previous experience of working with MS Office including Excel *You will have great time management and the ability manage your own work to deadlines meeting our quality standards *Lots of energy, drive and enthusiasm to work in our busy environment This is a busy environment and your composure to comply with our process will be the key to your success. To achieve in this role you will, ideally, come from the transport/logistics industry, however we will offer training to the right candidate; someone with a positive attitude, who is adaptable and well-organised with strong time-management skills. Company Description Great things you should know about this company: Hall's is a fast-growing transport company specialising in refrigerated transport and logistics. We're well established across New Zealand, with a high profile and a focus on providing top customer service. Our committed drivers and teams represent typical New Zealand values and work hard to service our customers and 'deliver the goods'. We’re proud of the work we do and passionate about making a real difference to people's lives. At Hall's we want all our staff to go home safely every day. To help achieve this, we have a comprehensive Health and Safety Plan in place to protect us all, including pre-employment medicals and drug testing. What Hall’s can offer you! *Future training, upskilling and opportunities within our large distribution and transport network *The opportunity to work with a talented supportive team *Access to PERKS app - offering discounts in 40+ stores *Discounted Southern Cross Healthcare *Good pay rates with good hours; Monday to Friday, 8.30am – 5pm *A busy, dynamic work place If you think this sounds like the place for you, we'd love to hear from you! Hall's Group the home of cool jobs. www.halls.co.nz

Papakura, Auckland, New Zealand

Negotiable Salary

Customer Service Representatives64362780763394114

Trademe

Customer Service Representatives

Looking for your next role in the new year? - Customer Service Opportunities in Palmerston North Are you a people person who thrives in busy environments and loves solving problems? Kick off the new year with an exciting opportunity to join high-performing teams where no two days are the same. Our clients in Palmerston North are looking for confident and capable Customer Service Representatives to work in inbound contact centre environments. These roles offer long-term temporary assignments with strong potential to extend or develop into something permanent. What You’ll Do: - Answer inbound calls and provide accurate information - Resolve queries and log details into internal systems - Navigate multiple systems in a fast-paced environment - Escalate complex issues when needed What You’ll Bring: - Clear and confident communication skills – both written and verbal - Previous customer service experience (call centre, hospitality, retail or similar) - A calm and empathetic approach, even under pressure - Tech-savvy and quick to pick up new systems - Strong attention to detail and ability to multitask - Flexibility to work across a 7-day roster Indicative Details: - Hours: Minimum 25 hours per week guaranteed - Roster: Monday–Sunday, shifts between 6am and 1am - Full training and support given - Availability: At least 5 days across the week, including weekends ? Gain valuable experience in the public sector ? Supportive training, coaching, and mentorship ? Opportunities to grow and develop Ready to start the year strong? Apply now and take the next step in your career!

Palmerston North, New Zealand

Negotiable Salary

Customer Service Representative64361884834305115

Trademe

Customer Service Representative

Are you passionate about music and technology?Do you love delivering top-notch customer service and have a knack for solving tech challenges? If so, we’ve got an exciting opportunity for you with AMS Nightlife! AMS Nightlife is a New Zealand-based leader in music and entertainment solutions, working with bars, restaurants, gyms, and retail stores since 2004. Through innovative music tech, we’ve transformed the way businesses create unforgettable customer experiences. Our products and services include music and video programming, sound system installations, and licensing support - all tailored to meet our clients’ unique needs. We’re looking for a Client Services Representative to join our team. In this role, you’ll be the key point of contact for your portfolio of clients-building strong relationships, providing technical support, managing installations, and delivering training to help them get the most out of their AMS Nightlife products. What we’re looking for: - Exceptional people skills and a passion for building client relationships - Outstanding customer service-we pride ourselves on it! - A love for technology and willingness to learn (experience in Tier 1 or 2 tech troubleshooting is a bonus) - A bit of a music enthusiast? Even better! - Problem-solving ability and confidence to think on your feet - Strong time management to handle a busy workload What you’ll get in return: - A fun, supportive team that loves what they do - Opportunities to grow your skills in tech and client management - A role where music meets technology every day AMS Nightlife has partnered with Madison Recruitment, one of NZ’s leading recruitment agencies, to find the right person for this exciting role. If you’re ready to combine your love for music and tech with a rewarding career, click APPLY now!

Wellington, New Zealand

Negotiable Salary

Communications Centre Operator64295386152578116

Trademe

Communications Centre Operator

Security Operations Centre Operator in Rotorua - On call Kia haumaru ai tatou katoa We're FIRST Security, one of New Zealand's market leaders in security. About the role: We have a on call casual opportunity to join our Rotorua team. These specialist roles within a Security Operations Centre will be different, with unique challenges daily but it's all about people engagement - listening, observing, and helping. The duties will include: Receiving alerts from remote cameras, triaging the alerts and taking appropriate follow-up action Receiving calls from forest users who are having trouble gaining access through remote gates, vetting their credentials and remotely opening the gates (if appropriate) Proactively monitoring security cameras across the forest Dispatching forest security patrols and/or police to incidents Providing client reporting Managing user credentials within the operating systems (NX Witness, Gallagher Command Centre, Milestone). What we can offer you: Casual hours- on call when needing cover Full and ongoing training provided A supportive Team environment Pay rate of $32.28 per hour Essential skills: Communication skills - both written and verbal - incident/shift reports/Radio comms Great computer literacy skills and excellent attention to detail Be a people person and be solution focused. Work well under pressure and ability to multitask Ability to obtain a COA (we can assist you in getting this) High level of computer literacy Ability to work across a 24/7 roster pattern Desirable skills: Previous experience working in a call centre or control room environment Experience working with CCTV and/or access control software (eg NX Witness, Gallagher Command Centre, Milestone) Further Benefits: 24/7 Welfare Team support ensuring the safety of our officers on shift. Full access to First Security's ‘Perks' program with extensive discounts across a wide range of retailers, petrol and grocery. Full Access to EAP and Support services, including confidential counselling and financial budgeting services for both yourself and your family. There will be a full onsite training, ongoing support and the opportunity for great career progression. Applicants for this position should have NZ residency or a valid NZ work visa

Rotorua, New Zealand

Negotiable Salary

Contact Centre Operator64271258582530117

Trademe

Contact Centre Operator

A well-established and respected security firm is seeking a reliable and detail-focused Alarm Monitoring Operator to join their high-performing team. Based in a Wellington monitoring centre, you’ll play a vital role in protecting residential, commercial, educational, and corporate clients by responding to security alarms and dispatching the appropriate personnel. This is an excellent opportunity for someone with a calm and professional demeanour who thrives in fast-paced, high-responsibility environments. Key Responsibilities - Monitor and respond to a range of alarms (intruder, fire, panic, power failure, etc.) - Dispatch mobile security teams or contact keyholders/emergency services as needed - Take inbound calls from clients, technicians, and emergency contacts - Maintain accurate event logs and client records - Review and update customer files to ensure system accuracy - Remain calm, clear, and professional in all communications - especially under pressure - Work independently, including sole-charge during certain shifts Shifts & Roster: 6 days on, 3 days off - Rotating 3-week schedule providing 24/7 coverage: - Week 1: 7:00 AM – 3:00 PM - Week 2: 3:00 PM – 11:00 PM - Week 3: 11:00 PM – 7:00 AM (night shifts are shared and may be infrequent) Flexibility to work public holidays and cover shifts when needed is essential. What You’ll Bring Essential: - NZ Citizen or Permanent Resident - Full NZ driver’s licence and reliable transport (location not serviced well by public transport) - Excellent attention to detail and data accuracy - Strong communication skills and a professional phone manner - Ability to work autonomously and remain calm under pressure - Willingness to work rotating shifts, including nights and holidays - Clear criminal record (Police vetting applies) - Two verbal references from previous managers/supervisors Preferred: - Experience in call centres, admin roles, or monitoring centres - Familiarity with alarm systems or dispatch processes - Strong written communication skills What You’ll Get - Full on-the-job training across all shift types (including some night training) - A role that directly contributes to people’s safety and peace of mind - Supportive team environment with strong values and leadership - Stable full-time employment in a critical industry - Opportunities for long-term growth and professional development into Supervisor position. How to apply Please submit an online application by selecting the 'Apply' button. As part of the recruitment selection process, you will be required to provide an up-to-date CV, and cover letter outlining your previous experience and motivation to apply for this role. If you have any questions and would like to get in touch directly, please get in touch with Katie Oakes on katie@kinetic.co.nz, or call 0221760308 for a confidential discussion.

Wellington, New Zealand

Negotiable Salary

Customer and Product Support Representative64227910663681118

Trademe

Customer and Product Support Representative

Location: North Shore, Auckland Hours: 34 hours/week during school terms (minimal hours during holidays) Type: Office-based. Must be able to work between 8am -4pm. Simplifying School Life – One Interaction at a Time Our clinet Kindo makes school life easier for families and staff through our trusted platforms – Kindo and ezlunch. From payments and permissions to fundraising and lunch orders, they help over 500 schools and 200,000 caregivers stay organised and connected. They are growing fast and looking for a friendly, proactive team member to join our Customer & Product Support Team. What You’ll Be Doing - Supporting School Administrators, PTFA groups, and families with their queries - Helping users get the most out of our platform - Managing a portfolio of schools and building strong relationships - Troubleshooting issues and providing clear, helpful guidance - Collaborating with internal teams to improve customer experience What You’ll Bring - Confidence using multiple systems and learning new platforms quickly - Comfort working with data to spot trends and support needs - Strong written and verbal communication skills - Proven experience in phone-based customer service - A proactive approach to customer care and account support - Great attention to detail and time management - Ability to stay calm and focused under pressure - A positive, can-do attitude – we’re one team working toward a shared goal Why You’ll Love Working Here - Your work matters – every interaction helps someone - Family-friendly flexibility – school pickups, flexible hours, and occasional WFH - Supportive culture – we back each other up and share knowledge - Customers love us – and they’ll love the support you provide Ready to Apply? Send us your CV telling us why this role excites you. Please apply only if you: - Have the right to work in NZ - Are Auckland-based and able to travel to our North Shore office. This role will not be around for long, so if you want to join a company that is really going places then APPLY today. Reference: 143739

North Shore, Hauraki, Auckland, New Zealand

Negotiable Salary

On-site Airline Support Specialist64162049396097119

Trademe

On-site Airline Support Specialist

- Immediate start - Office-based position located at the Airport Campus - Competitive salary and great benefits - Rotating rosters - 4 days on, 4 days off (No flexibility) About the company & role: We are currently seeking an Airline Support Specialist to join our client who is a global leader for crew accommodation solutions. Their technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. As an Airline Support Specialist, you will be responsible for providing exceptional customer service to our airline partners and passengers. This is a reactive role where you will need to be engaged, and a self-starter. Day to day responsibilities: - Provide assistance and support to our airline partners and their passengers - Manage flight disruptions, including rebooking, schedule changes, and cancellations - Communicate effectively with airline partners and passengers to provide updates and information - Work with other departments to ensure smooth operations and prompt resolutions - Maintain accurate records and documentation of all interactions and transactions Days & Hours: Full time, 40 hours per week. Rotating rosters 4 days on, 4 days off, between 12pm – 10pm. Flexibility to work overtime and on public holidays is required. About You: To be successful in this role, you will have... - 1-2 years’ experience in the airline, travel, or hotel industry - Experience in a fast-paced customer service environment - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Strong problem-solving and decision-making skills - Flexibility to work various shifts, including weekends and holidays - Strong technical capabilities and the ability to pick up new systems quickly - Clear credit history Benefits: - Work for a well-known global brand in frontline customer service - Ongoing learning and development opportunities available - Complimentary and confidential EAP services - Access to global hotel industry discounts! This is an opportunity not to be missed so if you are ready for your next challenge, click APPLY today! Reference: 143627 Please note: To be considered for this opportunity you MUST be currently residing in Auckland, New Zealand with the eligibility to work full time.

Manukau City Centre, Auckland, New Zealand

Negotiable Salary

Customer Service Officer 641539754809621110

Trademe

Customer Service Officer

**About the Role** As a Customer Service Officer (CSO) working with our client, you will be essential in delivering outstanding customer service and supporting business objectives. Your role involves engaging with customers, ensuring satisfaction, handling inquiries, managing accounts, and building strong relationships with domestic and commercial clients while maintaining operational excellence. **Benefits:** * Pay Rate $26.00 per hour. * Work locally and have good hours of potentially 40 hours per week. * Training and development opportunities to enhance your skills and career growth. * Potential ongoing work with a reputable company. * A positive, safety-focused work environment ensures you get home safely daily. * EAP support services are available for you and your family. * Support from your Programmed Account Manager. **Key Responsibilities:** * **Customer Interaction**: Professionally handle calls, emails, and inquiries, resolving complaints efficiently with a customer-first approach. * **Account Management**: Assist with billing and account queries and maintain accurate customer data, including processing payments and orders. * **Compliance**: Ensure adherence to regulatory requirements for installations and customer holdings. * **Reports and Documentation**: Maintain daily reports and records in line with company systems. * **Customer Retention**: Support business growth by leveraging company offerings to retain and acquire customers. **You Will Have:** * Strong communication and telephone skills. * Customer-focused with a proactive approach to managing complaints and concerns. * Strong attention to detail and accuracy in account and record management. * Previous customer service experience, ideally within the utilities or energy sector. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Familiarity with customer management systems is a plus. **If you are looking to join a well-respected company with a great team culture, please apply today!**

Hamilton, New Zealand

Negotiable Salary

Operations Adviser - Wellington & Auckland641418046705931111

Trademe

Operations Adviser - Wellington & Auckland

* Positions available in Wellington - Upper Hutt * Positions available in Auckland - Penrose * Kick start your career in Ara Poutama, Department of Corrections Would you like to work with dedicated people, be trained to work with exciting tracking technology and play a part in keeping our communities safe? If yes, this is the job for you! And this is a fantastic opportunity to kick-start your career in the Department of Corrections. Mo te tunga | About the role Our Operations Advisers are part of a team who are responsible for providing electronic monitoring services 24/7 to 6,000 defendants and offenders in New Zealand, using contact centre platforms and GPS technology. The environment is fast paced, and energetic and our tight-knit teams are busy, focused and committed to keeping the community safe. Nga pukenga me nga wheako | Skills and experience In this role, no two days are the same. To be successful in this role you will have: * Experience communicating over the phone/email with people from different backgrounds * Great critical thinking, and problem solving with sound judgement * Strong computer literacy skills and the ability to multi-task * Resilience when dealing with challenging situations * Openness to change, with a `can do' attitude * High integrity and professionalism * An ability to work from home if/when required for business continuity purposes Nga painga | The benefits The midpoint of the salary range is $74,902 per annum and the full range (85%-120%) is $68,345 - $80,238 per annum. Appointment and remuneration will reflect skills and experience relevant to the role. Those new to the role will begin on the starting salary of $68,345. * In addition to your salary, you will receive a shift allowance of $2,000 per annum * You will receive a paid 30-minute lunch break, where in other organisations your lunch breaks are unpaid * You could have better work-life balance! Each week your total working hours can differ; ranging from 28.5 to 47.5-hours, however, you will always be paid for 40-hours (see the roster attached to this advert) * You will get 4-weeks annual leave entitlement and 5-weeks after a year's employment * Due to the shift work aspect of this role, you end up with approximately 160 days off a year - where other organisations offer 104-days off a year * You will receive an extensive 6-weeks upfront multi-media training, which includes live work simulations, reflection sessions, knowledge assessments, and an opportunity to do live work whilst being supported * You can expect a sense of satisfaction that comes from making an important contribution towards managing the people in our care and keeping our community safe. Mo matou | About us Join Ara Poutama Aotearoa - Department of Corrections, where your work will contribute to improving public safety, reducing re-offending, and address the overrepresentation of Maori in correctional facilities. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whanau (relationships) to guide our work and achieve the goals of our Hokai Rangi strategy. We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required. Tono inaianei | Apply Now To submit an application and view the position description, click the apply link. All applications must be submitted through our careers site to ensure transparency - applications received via email will not be considered. When applying, submit a tailored CV and a cover letter describing your motivation for joining the department highlighting relevant skills and experience and the alignment to our work. Applications close on: Friday 19th December, 2025 (Note: applications will be reviewed and processed whilst the advert is live - you can expect to hear from us within 10 working days after your initial application). If you have any questions or want to learn more about a career with us, contact jess.escott@corrections.govt.nz, or visit careers.corrections.govt.nz.

Auckland, New Zealand

Negotiable Salary

Outbound Customer Service Representative640624984066571112

Trademe

Outbound Customer Service Representative

About the Company & Culture: Our client is one of the most trusted and well-known names in the airline industry — a brand that’s been connecting people and places for decades. With a proud history of safety, service, and innovation, this leading airline is recognised globally for its warm, customer-first approach and commitment to creating exceptional travel experiences. About the role: You will be part of a temporary team that will work on a project outside their business-as-usual responsibilities. We are seeking organised and customer-focused individual to contact customers proactively regarding their historic travel credits. Start Date: November Duration: 3 Months Days/ Hours: 12pm -8.30pm Monday – Sunday (5 days per week) Fixed Roster Location: Auckland CBD - 100% office-based role Must Have: - Strong communication and interpersonal skills - Reliability – attendance and punctuality are priority - Previous experience in customer service or call centre environments - Ability to learn and adapt with pace and ease - Resilience This role will not be around for long, so if you want to gain some great experience over summer then APPLY today. Reference: 143636

Auckland, New Zealand

Negotiable Salary

Trademe

Contact Centre Agent

First Contact is a privately owned outsource contact centre that has been supporting businesses across New Zealand and Australia since 1989. From our Auckland based centre, we operate 24/7, delivering tailored or ready-to-go solutions to our many and diverse clients. We are looking for someone to join our friendly team, who can deliver exceptional customer service, enthusiastically and consistently. We are currently looking for Part Time or Full Time Graveyard positions. The hours are 11pm - 7am, Monday to Sunday, on a weekly rostered basis. As we are open 24/7, 365 days a year, you will be expected to be available to work Public Holidays as required for which you will be paid time and a half and a day in lieu. Initially you will need to be available during business hours and some weekends for training. To become part of our team you will need the following qualities as a minimum: * Able to commit to hours between 11pm-7am Monday to Sunday on a rotating roster. * Have excellent English language skills both written and oral. * Proficiency with using technology and multitasking between different systems while actively listening. * Sound geographical knowledge of New Zealand. * Previous experience in a similar role is desirable. We are in Penrose and have free on-site parking and easy access to both bus and train. If you feel you have the skills and personality required to be successful in this role, we look forward to hearing from you.

Auckland, New Zealand

NZ$25-30/hour

Dispatch Services Centre Operator639962846959391114

Trademe

Dispatch Services Centre Operator

Join New Zealand's Leading Security Company - FIRST Security! At FIRST Security, we are committed to keeping people safe and secure across New Zealand. As one of the country's market leaders in security, we're looking for a National Operations Centre Operator to join our dedicated team based in Mount Wellington. This is an exciting opportunity to play a key role in ensuring the safety and security of our clients, while working in a dynamic, fast-paced environment. About the Role: As a National Operations Centre Operator, you will be responsible for managing a variety of security alerts, ensuring swift, effective responses to incidents, and maintaining the highest levels of customer service. You will be part of a supportive and dynamic team, ensuring that all dispatch operations run smoothly, with a focus on accuracy, timeliness, and professionalism. Key Responsibilities: * Dispatching jobs of varying service type, priority and maintaining service levels * Monitoring and responding to alarm events/alerts in line with company policies * Investigating delays or service failures and ensuring comprehensive incident reports are sent * Maintaining strict adherence to data privacy and confidentiality policies * Liaising with clients and handling sensitive information professionally * Log all events accurately, ensuring clear communication with clients and internal teams * About You: We are looking for someone who thrives in a fast-paced environment and can maintain composure under pressure. You should have: * Minimum of 12 months' experience in a customer service, monitoring, or dispatch centre environment * English as a first language with an excellent command of the language in written and verbal contexts * Strong communication skills, with fluency in both written and spoken English * Experienced and proficient at working with CRM systems, contact centre phone systems, and monitoring interfaces * A positive, professional, and friendly phone manner * Hands-on experience in real-time crisis management across inbound communications and surveillance systems * Proven ability to apply critical thinking and problem-solving skills in fast-paced, dynamic settings * An eye for detail and the ability to manage confidential information with discretion * Willingness to take on cross-functional responsibilities and collaborate beyond core role boundaries What We Offer: * Living wage * Full time 40hrs per week * Shift Roster 14:00 - 24:00 Friday - Monday * Free Parking Onsite for your convenience * Access to First Security's Perks Program, with discounts across a wide range of retailers, petrol, and groceries * Ongoing Training & Development to help you grow in your role * Welfare checks and a strong company culture focused on your Health & Safety * Full access to EAP services, including confidential counselling and financial budgeting support for you and your family If you are a proactive, self-motivated individual who thrives in a fast-paced environment, we want to hear from you! Apply Today! Or send an email to recruitment@firstsecurity.co.nz for more information or to arrange a confidential discussion about this role.

Auckland, New Zealand

Negotiable Salary

Entry Level Logistics Coordinator | Qube Tauranga639186809365781115

Trademe

Entry Level Logistics Coordinator | Qube Tauranga

**ABOUT QUBE** Qube Logistics is a nationwide service provider offering a specific and comprehensive range of cargo logistics for empty shipping containers. Qube offers Transport refrigeration diesel services and much more. Our locations Auckland Hamilton Napier Tauranga Nelson Christchurch Timaru and Dunedin. **About the Opportunity** This full-time role offers excellent training and development opportunities in a supportive environment. You'll work alongside experienced professionals who are committed to helping you build valuable skills as an entry level logistics coordinator. **ABOUT THE JOB** Position: Logistics Coordinator Location: Sulphur Point Tauranga Hours: 7am – 5pm Monday - Friday guaranteed minimum hours of 47.5 per week **What You’ll Do:** Your primary function will be to coordinate the movement and flow of containers throughout the depot whilst maintaining data integrity and professionally communicating with both internal and external stakeholders. Some of your responsibilities will include: * Coordinating truck movements in and out of the yard using our in-house booking system * Reconciling booking spreadsheets * Communicating yard movements with ground staff via RT * Assisting with internal and external enquiries * Learning our systems and processes with comprehensive on-the-job training **What We're Looking For** * Strong communication skills and attention to detail * Ability to work well in a team environment * Basic computer skills and willingness to learn new systems * Problem-solving mindset and adaptability * Interest in building a career in logistics If you are our ideal candidate but have no industry experience that’s not a problem! You will receive all the training necessary to become successful in the role it’s all about having the right attitude! **Perks & Benefits:** * Look after yourself with free health insurance! * Car parking provided near the office * Career development * Be part of a supportive team environment in a NZ-strong company **Ready to Get Started?** Take the first step toward an exciting career in logistics. Apply today and discover what makes Qube Tauranga a great place to work and grow professionally. **WHY QUBE?** Qube recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from people of all genders ages and backgrounds. Our recruitment decisions are based on the key inherent needs and requirements of each role and candidates are selected on their unique strengths and characteristics. ***You must pass a pre-employment drug test and be eligible to work in New Zealand*** Apply Now! For additional information Call 0800 SCS JOBS (0800 727 5627).

Tauranga, New Zealand

Negotiable Salary

Member Services Manager638199039779861116

Trademe

Member Services Manager

Love fitness and passionate about customer service? Here’s your chance to combine both! CityFitness, one of NZ’s leading fitness providers, is on the lookout for a Member Services Manager to lead our vibrant Member Services team that services our clubs and members across Aotearoa. You’ll play a key role in delivering exceptional customer service and creating positive member experiences across our communication channels, while supporting our club staff with member enquiries. About the Role: As Member Services Manager, you’ll lead and develop a customer-focused team, that’s the first point of contact for our members. From phone, email, and social media to reviews and beyond, your team will deliver outstanding service while managing membership administration and billing with professionalism and care. You’ll oversee day-to-day operations, coach for high performance, support club staff, and step in to manage escalations — all while ensuring every member enjoys a consistent and exceptional experience. What You’ll Do: • Lead, coach, and develop a high-performing customer service team. • Oversee member communication and resolve escalated issues. • Manage membership and billing administration with accuracy. • Drive KPIs and ensure service excellence across all channels. About You: You’re a people-focused leader who thrives in a fast-paced customer service environment. Ideally, you bring: • Experience in a call centre or customer service leadership role. • Proven ability to coach, lead, and motivate a high-performing team. • Excellent communication, problem-solving, and conflict resolution skills. • Strong organisational and written skills with attention to detail. • Confidence with systems, data, and performance metrics. Why Join CityFitness? • Be part of NZ's largest Fitness chain. • Lead a passionate, customer-focused team. • Combine your love of fitness with customer service leadership. • Enjoy a supportive environment with real opportunities for growth and development. Apply now and take the next step in your career with CityFitness — where fitness and customer service come together to support our clubs and members across Aotearoa.

Wellington, New Zealand

Negotiable Salary

Customer Engagement Representative636746650219541117

Trademe

Customer Engagement Representative

The opportunity | He angitūtanga Do you enjoy helping people? As a Customer Engagement Representative, you will play a key role in delivering high-quality service to our community. As the first point of contact for our customers and clients, you’ll play a vital role in creating positive experiences across multiple channels — face-to-face, phone, email, and digital platforms. You’ll provide professional, efficient, and friendly service, helping the public navigate Council services and access the support they need. In this role, you will work collaboratively with your team and stakeholders ensuring tasks and responsibilities are completed efficiently, working between our service centres and call centre. You will also perform all payment responsibilities and tasks for front counter transactions. Including all associated tasks of till balancing, banking, reports, filing, ensuring an appropriate audit trail is maintained. This role is fixed-term until 31 August 2026, covering for an employee seconded to another role within Council. Below are the work hours of the role which will predominately be based between our Waikanae and Otaki Service centres: Wednesday 8am - 2pm Thurs & Fri 8:30am - 5pm What we offer | Ngā āhuatanga kei a mātou When you join Kāpiti Coast District Council you’ll enjoy a range of fantastic benefits, including: • Dependant leave – because family matters. • Thriving team culture – we work hard and support each other. • Free access to pools – dive into fun. • Council staff discounts – because who doesn’t love a good deal? About you | He kōrero mōu To excel in this role, you will bring strong knowledge of and experience in: Effective interpersonal skills, able to communicate clear and effectively with a proven customer centric ethic. Strong customer service experience, skilled at conflict management with the ability to handle challenging situations professionally. Ability to multitask, work under pressure and prioritise effectively while maintaining accuracy. Demonstrated ability to build and maintain effective professional working relationships with all key stakeholders, including with other council staff members based on a collaborative, collegial and cooperative working style. Effective time management skills and ability to work effectively without supervision and collaboratively as an effective team member. Demonstrated experience using a POS system as well as experience in processing payments, cash handling, Eftpos, receipting, reconciliation and banking. Experience in Microsoft office and comfortable in using digital tools and systems. Holder of a current and valid NZ Drivers’ licence For more information regarding the role, please view the job description - https://www.kapiticoast.govt.nz/council/job-vacancies/all-vacancies/customer-engagement-representative-ref-568/. Enquiries about this position should be directed to Karmin Dent, Team Leader Customer Experience on 04 296 4700 or free phone 0800 486 486. If you’re excited to work in a community focused, energised and enthusiastic team environment, we’d love to hear from you. Come and join us in making our library an enjoyable experience for all! How to apply | Me pēhea te tono Applications close Monday, 22 September 2025 so get yours in now! Click here to complete your online application - https://www.kapiticoast.govt.nz/do-it-online/forms/employment-application-form/ You must be eligible to work in New Zealand. Please note preferred candidates are required to undergo pre-employment checks including drug and alcohol screening and Police checks.

Kapiti Coast District, Wellington Region, New Zealand

Negotiable Salary

Customer Relationship Consultant636308727747871118

Trademe

Customer Relationship Consultant

At Rutherford and Bond Toyota, we are looking to grow our team with a customer service minded individual. We have an exciting role as a Customer Relationship Consultant within our Customer Support Team! As our Customer Relationship Consultant, you'll be the first point of contact for all in-coming calls into our business. With over a 150 staff, we receive a lot of calls in a day and it will be your primary responsibility to co-ordinate these calls between our 5 branches. You must be able to work autonomously and in a repetitive environment. You will be asked to provide administrative support at times to ensure the smooth running of the Customer Support Team. As our successful applicants, you'll be equipped with the following attributes: * Front-line customer service experience essential * A professional telephone manner * Personable with the ability to interact with a wide variety of customers * Good computer skills and med-level knowledge of Microsoft Office * Strong organisational skills and the capability to prioritise workloads and tasks efficiently * Resilience to change and the ability to work under pressure * The ability to work well in a team environment We offer a competitive remuneration package, great working and team environment. As well as ongoing support and training through Toyota New Zealand. This role is a great stepping stone to a career in the automotive industry. If this sounds like you, APPLY NOW. We look forward to hearing from you! Applications close 5 October 2025. Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

Wellington, New Zealand

Negotiable Salary

Customer Care Representative636126174653471119

Trademe

Customer Care Representative

Auckland Fixed Term Full Time * Fixed Term: 20th October to 23rd January 2026 * $28.60 per hour paid fortnightly * Monday to Friday shifts between 8-5:45am About the Role: Here at NZ Post, we are all about people! We connect families, friends, communities and businesses globally. What we do is pretty special! We communicate with our customers via phone, email and social media and when we connect, it's with a warm friendly and positive attitude. To make sure our customers get the best experience, we know that every part of their NZ Post journey must be as easy and seamless as possible. Our Customer Care Centre plays a huge part in this. We are the front window of our entire operation, so how we present ourselves needs to be on point every time. * Based at our 122 Kerwyn Avenue, East Tamaki office, you will work 40 hours per week Monday to Friday between the hours of 8am to 5.45pm. * This is a fixed term role from 20th October to 23rd January 2026. Day to day you will: * Receive and respond to information and queries across a diverse range of channels including phone, email and social media * Resolve customer queries end to end, navigating a variety of systems at any given time * Use your customer service skills and experience to manage difficult customer queries, with support where necessary Please note our process will require you to complete online testing to understand your technical capability, if you do get this sent to you, please complete at your earliest convenience. Check out this video for "A day in the Life of a Customer Care Representative https://youtu.be/wzDPDiiRers We are looking for: * Someone who enjoys problem solving, and is able to resolve our customer queries and find solutions independently * Someone who is resilient and has the ability to "bounce back" * Strong written and verbal communication skills * Someone tech savvy and know how to navigate and multitask between various systems. * The ability to deal with all sorts of people and queries while keeping cool under pressure * Someone who is adaptable thrives in a dynamic working environment Why this is more than a job: * He tangata, he tangata - it is the people. Our team is as diverse as the communities we serve, and we are proud to be Rainbow Tick certified. * Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle * Free onsite parking * Days off on public holidays All external applicants will be required to provide proof of their eligibility to work in New Zealand. Appointees will also be subject to a security and credit check and may be required to undertake a drug test. There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values. We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.

Auckland, New Zealand

Negotiable Salary

Trademe

Customer Service

* Monday to Friday - No weekends! * Mangere location - on site parking! * Opportunities to grow! In this dynamic role, you will: * Support pharmacies and hospitals across New Zealand to help and improve lives * Build relationships with our customer and be their first contact for resolving queries via phone and email. * Process and provide support for customer orders * Provide support to our internal administration team * Provide support to our warehouse team with picking and packing orders as required Some of the key things you'll possess to successfully perform this role include: * Proven experience in customer service dealing with a diverse range of customer queries * The ability to form good relationships with customers and fellow staff * Patience and calm when handling challenging situations * Comfort using computers to view and update customer, order and stock information * Strong communication skills to engage with our customers and provide timely solutions. * Working rights to work in NZ As part of our team, you will: * Receive full training on our systems and procedures * Grow and develop your potential in a customer service environment Please note: It is a requirement that potential employees will need to obtain a clean drug and alcohol test before and MOJ check before commencing work with us. Does this sound like an opportunity for you? Apply now!!

Manukau City Centre, Auckland, New Zealand

Negotiable Salary

Customer Relationship Specialist636126155773461121

Trademe

Customer Relationship Specialist

Do you have a warm, professional phone manner? Are you a hospitality legend who goes the extra mile to make every single customer feel looked after? YES? Awesome, read on – Manawatu & TRC Toyota may have your next career step just around the corner. We are looking for a positive, proactive person to join our amazing Customer Relationship team, based in Palmerston North but also supporting our Toyota stores in Feilding, Levin, Masterton and Whanganui. What would you be doing? * Managing large amounts of inbound and outbound calls – successful call centre or hospitality experience would be an advantage here, but is not essential, as long as you are willing to learn! * Preparing and distributing WOF & service reminders and communications to customers via their preferred contact method * Processing telephone and online booking requests * Setting up new, and managing existing, customer records; obtaining customer information and maintaining our customer database to the highest standard * Delivering prepared guides to ensure new and repeat service and extra care business * Ensuring sound knowledge of product and service requirements, pricing and time frames to identify needs, provide solutions, respond to questions and identify and overcome objections * Directing requests and unresolved issues to the appropriate department or person * Communicating and coordinating effectively and positively with all other internal departments – this team is a central cog in the machine! What are we looking for? * An exceptionally high level of attention to detail and accuracy, particularly around data collection and recording * A passion for consistently delivering outstanding customer service, largely over the phone, but face to face and electronically as well * A positive, mature outlook and a strong work ethic * The ability to interact with our diverse community in a compassionate and empathetic manner * Excellent written and verbal communication skills * A self-awareness and ability to multi-task, prioritise and manage time effectively * The ability to work together with our close-knit team to enhance the customer experience, and the motivation to exceed team targets and goals * Positivity and solutions-based resilience on the phone * A curiosity and desire to expand your skills. Who are we? Manawatu Toyota is an award-winning dealership who take pride in our strong customer and team focus. We have a friendly, dedicated team who are committed to delivering first-rate customer service in all areas of the business, all of the time. We strive to look after our team exceptionally well, as they are the bones to our business and, in turn, they look after our customers exceptionally well. Come and join an awesome, supportive team valuing hard work and a people-first attitude! What do you need to do now? If this sounds like you, and you're interested in meeting us and hearing more about this role, apply online now with a covering letter and your up-to-date CV!

Palmerston North, New Zealand

Negotiable Salary

Customer Care Consultant636126113772831122

Trademe

Customer Care Consultant

nib is New Zealand’s second largest health insurance provider. They offer value for money and have been providing affordable health cover to more than one million people across the Tasman for more than 60 years! The Role: Taking inbound phone calls from new and existing customers regarding health insurance products, general policy queries, claims process, updating customer information and more. Day to day you will be: - Speaking to a diverse range of customers - Resolving customer queries and complaints in a timely manner - Update customer records using in-house CRM systems - Handling new claim lodgements when required The Customer Care role is a great place to start or grow your insurance career and to learn about the organisation. With your knowledge you will be able to progress into various areas of the business, take on email query management, or even claims management. We have several fixed term contract roles availble ranging from 3 -11 months The Hours: - 37.5 hours per week between 8am – 5.30pm Monday to Friday (need to be fully flexible between these times) - Once you are fully trained in the role you will have the flexibility to work from home up to 80% of your work week - First 4 – 6 weeks you will be required to be in the office full time Benefits: - Competitive salary and short-term incentive program - Free Health, Life, Critical Illness, and Income protection Insurance plus discounts for family - Extensive leave benefits including 22 days annual leave, 18 weeks fully paid parental leave and sick leave available immediately - Health and wellbeing allowance and discounts - Supportive and diverse culture - Thorough on-boarding, followed by ongoing support and career development opportunities - Partnering retailers, restaurants, and gym discounts – updated and added to regularly - EAP sessions availble for employees and their immediate family - Weekly fresh fruit - *Please note some of these benefits are not applicable for contracts under 6 months To be successful in this role we are looking for: - Proven experience in a contact centre and/ or hospitality and retail background - Resilience and empathy are a must - Excellent communication skills and the ability to grasp medical terminology with ease - Genuine drive for delivering exceptional customer service - Can do attitude that is accountable for work and actions - The motivation to learn and take constructive feedback - Openness to embrace change To kick start your career in the insurance industry click APPLY

Auckland, New Zealand

Negotiable Salary

Assessor Customer Information Requests636126064076811123

Trademe

Assessor Customer Information Requests

- Bring your customer service experience to this super interesting role - Multiple fixed term and permanent vacancies available - Starting salary of $62,500 **Mō mātou | About us** Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values: - We put **Tamariki** first - We believe **Aroha** is vital - We respect the **Mana** of people - We are **Tika** and **Pono** - We value **Whakapapa** - We recognise that **Oranga** is a journey We are committed to ensuring that New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need. **Mō te tūnga | About the role** Join our team as an Assessor, where you'll play a crucial role in ensuring compliance with the Privacy Act and Official Information Act by responding to customers who request the information we hold about them. As part of the Customer Information Requests team, you will assess customer files and make informed decisions using a risk-based approach to provide the right information. You'll communicate effectively with customers, and other Oranga Tamariki teams and external agencies. You'll also be responsible for identifying opportunities for improvement and participating in continuous learning and development. If you're detail-oriented and have a strong understanding of privacy legislation, we encourage you to apply. **Ngā pūmanawatanga ōu | What you will bring** Key requirements of the role include: - Customer service experience - Ability to manage sensitive and confidential information in an appropriate manner - Knowledge and experience working with standard office software products e.g. Word, Excel - An understanding of the Privacy and Official Information Acts is desirable but not preferable - Experience with risk assessing, dealing with issues, and identifying solutions - Sensitivity and understanding of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples' culture - A relevant tertiary qualification or equivalent work experience is desirable but not essential. **Nōu te rourou | What's in it for you** We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant coaching and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi. To see all the benefits of working for Oranga Tamariki, please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/ **Me pēhea te tuku tono | How to Apply** Apply online with your CV and Covering Letter. **Please use your 1 page cover letter as an opportunity to let us know why you are interested in this specific position, why you are the best person for it and which Oranga Tamariki value resonates with you the most and why?** If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address. **Questions?** please contact: Info_recruit@ot.govt.nz **Applications for this role close on Sunday 10th August 2025** *Our code of conduct sets our expectations for our kaimahi and requires them to present at work free from the influences of both drugs and alcohol*

Palmerston North, New Zealand

Negotiable Salary

Client Services - Call Centre636126053831711124

Trademe

Client Services - Call Centre

Our Business Totally Vets is a dynamic veterinary company, providing services and products in the Manawatu, Horowhenua, Taumarunui and Tararua areas for companion animals, equine, and production animals. Our business thrives on talented people providing superior care and advice for the health, wellbeing and performance of animals. Our business is committed to achieving a challenging Mission, Healthy Animals, Healthy People, Healthy Communities. When you join us, you become part of that effort. We are constantly improving through learning and innovation. Sharing what we know ensures we work better together. Gaining the trust of our customers guarantees we can care for the animals and our community. Join Our Team as a Client Services Specialist! Are you passionate about companion animals and customer service? We have an exciting opportunity for an enthusiastic Client Services person to join our team at our Feilding clinic. Our well-equipped hospital offers a wide range of general practice and specialist services, as well as advanced treatment options for both production and domestic animals. What We're Looking For: We are seeking a dedicated individual who possesses the following qualifications and skills: • Companion Animal Care Certificate or similar qualification • Passion for Customer Service with excellent communication skills • Veterinary Practice Reception Experience and knowledge • Experience in Managing Calls, Booking Diaries, and Appointments • Ability to Work Under Pressure, multitask, and use initiative • Excellent Computer Skills • Confident, Positive Personality with strong interpersonal skills • Team Player with a focus on detail and going the extra mile Key Responsibilities: As a Client Services Specialist, your responsibilities will include: • Serving as the first point of contact for our companion animal clients over the phone and in-clinic • Booking appointments for clients • Answering animal health questions • Conducting telephone contact and follow-up calls • Providing sales advice and product knowledge • Offering administration support for our hospital and specialist teams Why Join Us? Previous experience in customer service, veterinary practice, or a call centre is advantageous, but we are willing to provide training to the right candidate who can fit in and contribute to our team environment. Position Details: • Full-time position: 40 hours per week • Days: Tuesday to Saturday If you are a motivated individual with a passion for animals and customer service, we would love to hear from you! Please apply with your CV and cover letter by visiting our careers website - https://totallyvets.bamboohr.com/careers For more information, please contact: Basia Pollock Customer Service Team Leader Basia.Pollock@tvg.co.nz

Whanganui, New Zealand

Negotiable Salary

Security Operations Centre - Team Leader636122680213771125

Trademe

Security Operations Centre - Team Leader

Kia haumaru ai tatou katoa At FIRST Security, we are proud to be New Zealand’s trusted leader in integrated security services. Our people are at the heart of everything we do – protecting what matters most for our clients through integrity, professionalism, and service excellence. We are currently seeking an experienced and motivated Client Security Operations Centre (SOC) – Team Leader to join our Hamilton branch. This critical role is responsible for leading a high-performing team within a 24/7 operations centre, delivering real-time monitoring and rapid response services on behalf of a key national client. About the Role As the SOC Team Leader, you’ll play a pivotal role in ensuring the smooth and effective operation of the Security Operations Centre. You’ll be responsible for team leadership, rostering, compliance, performance coaching, and daily coordination of operational security tasks. You’ll also act as a primary point of contact for client stakeholders and internal teams alike, ensuring that all services are delivered with professionalism, reliability, and responsiveness. Key Responsibilities: Oversee day-to-day operations within the operation centre, ensuring full roster coverage and consistent service delivery. Assist with recruitment, onboarding, and training of new team members, ensuring readiness before solo deployment. Lead quality assurance efforts, including regular performance audits and follow-up training as needed. Develop, manage, and optimise team rosters to maintain 24/7 operational coverage. Serve as the key liaison between the SOC team, FIRST Security management, and the client’s key personnel. Coordinate the allocation of resources for both routine operations and urgent, ad hoc assignments. Ensure all security systems and procedures are live, effective, and accurately documented. Contribute to policy and procedural development and ensure ongoing compliance. Support continuous improvement of surveillance and alarm response operations. Troubleshoot high-level alarm issues and minimise technical system outages through contractor liaison. Contribute to reporting and data quality across all incidents, threats, and operational events. About You To be successful in this role, you'll bring a strong foundation in operational security leadership, excellent communication skills, and the ability to guide and grow a team in a fast-paced environment. You will have: A current NZ Certificate of Approval (COA), or eligibility to obtain one. Previous experience in security operations, preferably within a command or control centre. Proven leadership capability – able to manage people, rosters, and performance with confidence. Excellent verbal and written communication skills. Strong attention to detail, problem-solving ability, and initiative. Good working knowledge of security systems and surveillance equipment. The ability to remain calm and effective under pressure, especially in emergency situations. What We Offer A vital leadership role with one of New Zealand’s most trusted security providers. Competitive salary and benefits. A supportive team environment with access to development and upskilling opportunities. Ongoing training to support your growth and success. Applicants for this position should have NZ residency or a valid NZ work visa. If these positions are of interest to you, Apply NOW!!

Hamilton, New Zealand

NZ$25-30/hour

Communication Centre Operator - Casual636122666519051126

Trademe

Communication Centre Operator - Casual

Security Operations Centre Operator in Rotorua - On call Kia haumaru ai tatou katoa We’re FIRST Security, one of New Zealand’s market leaders in security. About the role: We have a on call casual opportunity to join our Rotorua team. These specialist roles within a Security Operations Centre will be different, with unique challenges daily but it’s all about people engagement - listening, observing, and helping. The duties will include: Receiving alerts from remote cameras, triaging the alerts and taking appropriate follow-up action Receiving calls from forest users who are having trouble gaining access through remote gates, vetting their credentials and remotely opening the gates (if appropriate) Proactively monitoring security cameras across the forest Dispatching forest security patrols and/or police to incidents Providing client reporting Managing user credentials within the operating systems (NX Witness, Gallagher Command Centre, Milestone). What we can offer you: Casual hours- on call when needing cover Full and ongoing training provided A supportive Team environment Pay rate of $31.00 per hour Essential skills: Communication skills - both written and verbal - incident/shift reports/Radio comms Great computer literacy skills and excellent attention to detail Be a people person and be solution focused. Work well under pressure and ability to multitask Ability to obtain a COA (we can assist you in getting this) High level of computer literacy Ability to work across a 24/7 roster pattern Desirable skills: Previous experience working in a call centre or control room environment Experience working with CCTV and/or access control software (eg NX Witness, Gallagher Command Centre, Milestone) Further Benefits: 24/7 Welfare Team support ensuring the safety of our officers on shift. Full access to First Security’s ‘Perks’ program with extensive discounts across a wide range of retailers, petrol and grocery. Full Access to EAP and Support services, including confidential counselling and financial budgeting services for both yourself and your family. There will be a full onsite training, ongoing support and the opportunity for great career progression. Applicants for this position should have NZ residency or a valid NZ work visa

Rotorua, New Zealand

Negotiable Salary

National Operations Centre - Welfare First636122661905951127

Trademe

National Operations Centre - Welfare First

Join New Zealand’s Leading Security Company – FIRST Security! National Operations Centre – General Operator - [Welfare & Integrated Security Services] Kia haumaru ai taatou katoa We’re FIRST Security, one of New Zealand’s market leaders in security. Based in our National Operations Centre in Mount Wellington, Auckland, we are seeking a General Operator to join our Auckland based team to provide specialist response and monitoring services to our clients. Role Highlights: • Living wage • Fulltime – 40 hours per week, overtime available from time to time • Roster – Tuesday to Saturday, 22:00 to 06:00 About the Role: We are seeking a detail-oriented and proactive individual to join our team. In this role, you will: • Deliver high-quality service to both internal and external stakeholders. • Monitor operational systems and respond swiftly to events in line with established procedures. • Handle sensitive information with discretion and maintain strict confidentiality standards. • Provide support across teams during peak periods, staff shortages, or business continuity requirements. • Communicate professionally with clients and stakeholders, ensuring all queries are resolved efficiently. • Accurately log incidents, hazards, system issues, and other events in accordance with company protocols. This role is ideal for someone who thrives in a fast-paced environment, enjoys the vibe of working in a team, has strong attention to detail, and is committed to delivering exceptional service. What we’re looking for: We are looking for someone who can bring: • Strong attention to detail and accuracy in a fast-paced environment. • Demonstrated critical thinking skills and ability to make good judgements in sometimes ambiguous situations. • Prior experience in a contact/monitoring centre environment advantageous. • Excellent communication skills, both verbal and written a requirement of this role. • The ability to remain calm under pressure and respond effectively to time-sensitive events. • A collaborative mindset with a willingness to support colleagues and adapt to changing priorities. • Professionalism and integrity when handling confidential information. • Experience using monitoring systems or working in a service-oriented role (desirable but not essential). Further benefits: • Full access to FIRST Security’s ‘Perks’ program with extensive discounts across a wide range of retailers, petrol and grocery. • Strong company focus on training and development – How can we help you grow? • Ongoing support, Welfare checks and a positive culture on Health and Safety to ensure you and your team go home to your Whanau. • Full Access to EAP and Support services, including confidential counselling and financial budgeting services for both you and your family. If these positions are of interest to you, Apply NOW!!

Auckland, New Zealand

Negotiable Salary

Customer Service Representative - Wellington (CBD)636122644477471128

Trademe

Customer Service Representative - Wellington (CBD)

Te arawatea - The opportunity * Permanent, full-time 37.55 hours per week * Start date: 06 October 2025 * Starting Salary: $61,466 with annual progression If you are looking for an opportunity to make a real difference in the lives of New Zealanders, this is the role for you. We are a fast paced, whanau focused, and supportive team working together to uplift and provide mana enhancing assistance to our vulnerable clients. You will be the first point of contact for our clients and provide phone-based support to a range of people with various backgrounds, ages, and situations most in the providing them with assistance, tools, and support to access our services. Mou - About you As a Customer Service Representative, you will be placed at the forefront of peoples' lives. This will require you to lead with empathy and understanding to help navigate a range of queries. You will be responsible and involved in making important decisions to ensure that our people are given the right support to help them in their journey to be safe, strong, and independent. Our training approach will enhance your existing skills to confidently work with our people primarily through inbound calls. What you do makes a difference! To ensure success in this role we are looking for individuals with the following skills and attributes: * You enjoy quality conversations and can understand and show empathy to our people's complex needs, using effective communication and questioning techniques * Adaptable, resilient, and can work well under pressure * An ability to adapt to new technology and learn new skills as you will be operating systems that are new to you * Demonstrate experience using technology to solve problems * An eagerness to learn and an awareness of what is needed for self-improvement and development * You work efficiently, accurately and make good, sound decisions in the absence of clear policy * Flexible with hours and the ability to adapt to new circumstances as they arise Nga Haora Mahi: Nga tumanakohanga - Work Hours: What to expect Total hours of work for the week are 37 hours and 55 minutes, although you are paid for 40 hours. Our current standard hours of work are shifts of seven hours and 35 minutes per day between Mon-Fri 6.55am - 6:15pm and on Saturday 8:00am - 2:00pm Successful applicants will be working rostered duties across the 5-day week and one Saturday every five weeks - rosters are published 4 weeks in advance. While these are our current standard hours, in certain circumstances (Civil Defence emergencies etc) the contracted hours of Mon-Sat 6:30am - 10:00pm will be implemented. Nga mohiohio rapu kaimahi hira, me nga ra hira - Important recruitment information and dates We are working on a tight schedule and will be reviewing applications and progressing candidates as they come in, so could be contacted to attend at short notice. * You may be contacted via phone to attend an in-person Assessment Centre between the dates of 7 August - 26 August 2025 * If you are successful past the Assessment Centre, you will be contacted via phone to attend a face-to-face interview, between the dates of 18 August - 29 August 2025 * Salary starts from $61.466.00 per annum * Candidates must hold NZ Citizenship or a Permanent Resident visa at time of application * Candidates should be able to provide 2 x work references (your current and previous employer) * Start Date: 6 October 2025 Me pehea te tuku tono - How to apply Please upload your current CV and in place of a cover letter, you will be prompted to answer the questions below. These questions hold significance in our shortlisting process, please make sure to provide comprehensive responses, (200-300 words). * What do you think makes a great Customer Service Representative and how do you see yourself fulfilling the role and responsibilities of the position. * MSD is guided by 4 leading values, which are outlined on our website. These values help us align our actions with a common purpose and provides a shared understanding of how we behave and the actions we take. Which value or values resonate with you and how would you display this in this role? * What does empathy mean to you? Please provide an example of a time when you demonstrated empathy towards a colleague or customer. Applications close: Midnight, 17 August 2025. He Whakaahuatanga Tunga - Position Description: http://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/contact-centre/customer-service-representative.docx Utu-a-tau - Salary range: $61,466.00 - $73,903.00

Wellington, New Zealand

Negotiable Salary

Trademe

Dispatcher

Express Dispatcher | Hamilton | Permanent full time * Location: 1 Earthmover Cres, Hamilton * Full time position * Monday to Friday: 7am to 3:30pm Imagine a job where you can help Kiwi businesses grow, connect whanau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team. Working from our Waikato depot, our Dispatcher role involves allocation of incoming jobs, becoming a health and safety champion and creating a positive team environment. You'll deliver an exceptional level of service to manage queries from customers. Each day is fast paced and varied putting your problem-solving skills to the test. We're a lively bunch, with a diverse set of skills, but we all share one common goal - to contribute to contribute to the growth and prosperity of our beautiful Aotearoa. https://youtu.be/vg91ZLxIS0E Ready to be a part of that story? Let's go! What can we offer you? * Learning and development opportunities to help support your career goals * A value's driven organisation that supports and respects its employees * A safe and secure work environment * A stable government owned agency who isn't going anywhere! What we need from you: * Be available to work Monday to Friday: 7am to 3:30pm * Reliable transport * Previous experience in a customer facing environment, ideally retail * Problem solving skills - can you think on the fly and find the best outcomes? * Administration and data entry skills * Confidence to interact with people from all backgrounds face to face, phone and email All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check. NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you- Stronger together- Deliver the best.

Hamilton, New Zealand

Negotiable Salary