Summary: Join AA Home as an Operations Administrator to provide central support for our operations team, ensuring smooth service delivery and exceptional customer experience. Highlights: 1. Support AA Home operations, internal teams, and trade partners 2. Ensure exceptional customer service and professional complaint handling 3. Opportunity to join a trusted, iconic NZ brand with growth opportunities AA Home is a joint venture between the AA and AA Insurance, created to expand our service offering into the home support and trades space. We're growing fast, and we're looking for an Operations Administrator to join our passionate team and help deliver an exceptional customer experience. **What you'll be doing** In this role, you'll be the central support person for our AA Home operations team - ensuring smooth delivery of our services and supporting both internal teams and our trade partners. Your day will involve: * Providing administration support for the AA Home operational team. * Assisting with job bookings, customer calls, payments and contractor liaison. * Managing contractor admin: insurance checks, expiries, training support and onboarding. * Preparing quotes, processing invoices and supporting debt collection. * Helping our Contact Centre and AA Home team with triage and system queries. * Ensuring customers receive exceptional service and complaints are handled professionally. **What you'll bring** * Proven experience in customer service and admin support * Previous experience in accounts payable/receivable or collections helpful but not essential * Strong attention to detail and professional communication * Able to prioritise multiple tasks and manage your time effectively * Intermediate MS Office skills * A positive, can-do attitude and a willingness to learn and grow **Why join the AA?** For over 110 years, the AA has supported Kiwis on their journeys. Today, you'll be part of a trusted, iconic NZ brand with a passionate team, strong values, and ongoing growth opportunities. You'll also enjoy: * Free AA Membership for you and your whānau* * Work-life balance + supportive team culture * Career development and growth opportunities Ready to join a trusted Kiwi organisation and be part of an exciting growth area? Apply now and take the next step in your career with AA Home. **(*Conditions apply)**
Trademe · HR
Trademe · HR
