Wanaka Front Office & Guest Services Job Listings

Trademe

Night Auditor

Coronet Ridge Resort offers boutique hotel accommodation located at 146 Arthurs Point Road, Arthurs Point, Queenstown, New Zealand. The closest hotel to the stunning Coronet Peak Ski Area, within easy reach of central Queenstown, this property will allow you to experience this destination in a unique and unforgettable way. Perched high above the picturesque Shotover River, with sweeping views of the surrounding mountain ranges, our boutique hotel is a spectacular gem. Our secluded location offers you peace and tranquility to relax during your stay, while also allowing you to enjoy the buzz of central Queenstown – just a 7 minute drive away. All rooms are spacious and have either garden or river views with an outdoor patio or balcony. The Restaurant and Bar is open for breakfast and evening dining each day. As the Night Auditor, you will play a crucial role in ensuring exceptional guest experiences during the nighttime hours, maintaining the highest standards of service. This is a full-time permanent position offering a minimum of 40 hours per week, with a starting wage offering of $29.66. This position starts in mid-November 2025. Responsibilities: • Oversee and manage all operations during the night shift, ensuring the smooth running of the hotel and maintaining the highest levels of service. • Welcome and assist guests upon arrival and departure, ensuring their needs are met and any issues are promptly resolved. • Manage the night audit process, including accurate and timely preparation of financial reports, guest accounts, and other administrative duties including rolling the day. • Handle guest inquiries and complaints professionally and promptly, finding appropriate resolutions and ensuring guest satisfaction. • Ensure the safety and security of guests and the property by monitoring surveillance systems, conducting regular rounds, and promptly addressing any security concerns. • Collaborate with other departments, such as Housekeeping and Maintenance, to address guest issues if they occur. • Maintain accurate records and reports of incidents, guest interactions, and operational activities during the night shift. • Stay updated on hotel services, facilities, and local attractions to assist guests with inquiries and provide recommendations. Experience: • Proven experience in a Night Auditor role, within a luxury hotel or upscale hospitality environment. • Strong customer service skills, with a passion for delivering exceptional guest experiences. • Flexibility to work night shifts, including weekends and holidays, as required.

Queenstown-Lakes District, Otago Region, New Zealand

Negotiable Salary