Are you a natural leader who brings positivity, mana and genuine care into the workplace? Do you thrive in a fast-paced environment where you can make a real impact on people, performance and business? We’re looking for a Branch Manager to lead a high-performing team of 30 and drive the success of New Zealand Couriers' Rotorua branch. This role is perfect for someone who is people-focused, commercially sharp, and committed to being a role model who leads with empathy, accountability, and authenticity. What You’ll Be Doing: * Provide strong leadership to staff and contractors, building a high performing, collaborative culture. * Drive customer retention and business growth by developing and delivering strategic branch plans that align with company goals and exceed financial targets. * Take full ownership of the branch portfolio, and daily operations, driving performance, achieving commercial goals and delivering exceptional service and customer outcomes. * Manage and uphold all policies, procedures, H&S standards, KPIs, and national operational requirements with accuracy and consistency. * Develop, coach, and monitor staff performance, building capability and supporting long-term team success. * Strengthen relationships with contractors and drive accountability to ensure quality, efficiency, and customer satisfaction. * Identify opportunities to innovate, streamline processes, and enhance service delivery to support sustainable growth. * Manage branch budgets, profit and loss and financial performance, ensuring target are met and resources are optimised. What We’re Looking For: * A confident people leader with a track record of leading successful teams. * Experience in logistics, freight, distribution or a similar operational environment is a strong bonus. * A role model who embodies integrity, respect, teamwork, initiative, and excellence. * A relationship builder, empathetic and supportive, with the ability to create a safe environment for the team to grow and succeed. * A forward thinker who is innovative, always looking for ways to enhance service, streamline processes and improve customer experiences. This is a full time permanent position Monday to Friday usually 8am-5pm however there is a requirement to be available at 6am to meet with the night shift team on occasion. Apply Now: If you’re ready to step into your next leadership role where your mana, empathy, and drive will truly matter, we’d love to hear from you! Click the apply button above and submit your CV and Cover Letter! Applications Close: Monday 8th December 2025 Our Consultants Alex McGlone and Emma Clapperton look forward to reviewing your application. For more information, please contact our team Erika, Eden, Haley, Alex, Emma or Angelique on (07) 348 2424. You must be eligible to work in NZ, have NZ residency, or hold a valid NZ work permit. Personnel Resources Disclaimer: Personnel Resources is a well-established Bay of Plenty based recruitment agency with offices in Rotorua, Tauranga and Whakatane. We are committed to sourcing top candidates for the roles we recruit whilst ensuring confidentiality and following an equitable recruiting process. We specialise in placing candidates into Temporary, Contract and Permanent opportunities that are inclusive and which encourage our people to be their best selves.