National Operations Centre - EMS Operator

Description

Summary: Join a critical 24/7 operational role, dispatching, monitoring, and supporting field services nationwide while triaging customer calls. Highlights: 1. Support community safety in a fast-paced environment 2. Career development and training opportunities 3. Supportive team environment with ongoing leadership support National Operations Centre (NOC) Operator - Auckland We're FIRST Security, one of New Zealand's leading security providers. We're looking for a National Operations Centre (NOC) Operator to join our Auckland-based team in a critical 24/7 operational role. About the role Full-time position (40 hours per week) 2200-0600 Dispatch, assign and monitor field service requests nationwide Support Field Officers and contractors in real time, including virtual two-up support Triage inbound customer calls and resolve issues efficiently Accurately log events and incidents in line with SOPs and customer frameworks Escalate incidents, performance or health and safety concerns when required Work across multiple systems including call-handling platforms and Microsoft Office About you Experience in customer service, call centre, dispatch or monitoring environments Calm, organised and confident in high-pressure situations Strong communication skills with high attention to detail Able to multitask and use multiple systems simultaneously Comfortable working flexible shifts in a 24/7 operation High level of integrity and confidentiality Able to pass Police / Ministry of Justice and security vetting What we offer Career development and training opportunities Access to FIRST Security's Perks Programme (retail, fuel and grocery discounts) Strong focus on health, safety and staff welfare Free EAP support services for you and your whānau Supportive team environment with ongoing leadership support If you're looking for a fast-paced role where your work directly supports community safety, apply now. First Security is part of the Wilson Group. If you experience any issues with your application, please get in touch via phone or email.