We’re seeking Claims Consultants with hands-on experience in travel insurance claims ideally or general claims space to help our client through a busy period. Join a trusted brand in the travel insurance industry supporting travellers through the unexpected — from flight disruptions to overseas emergencies! - 3–4-month temp contract with a potential of extension or perm opportunities - Monday – Friday 8.30am - 5pm - Office based role – Auckland CBD - Competitive hourly rate About the role: As a Claims Assessor you will be liaising with customers from a variety of backgrounds in New Zealand and Australia. You are responsible for the effective assessment and management of high volume claims in line with policy wording; consistently delivering a superior customer experience. Day to Day Responsibilities include: - Effective assessment and management of the end to end claims process within required timeframes; including gathering information from customers, third parties and other sources as required. Assess claims on a case by case basis - Proactively and independently making sound judgement and commercially prudent decisions, particularly where a claim falls into a ‘grey’ area of the policy wording utilising the resources available - Effective communication with customers and third parties, providing a superior customer experience; consistently delivering on the expectations set with internal and external customers - Ensure that processes and services are compliant with the requirements of New Zealand and Australian law (where applicable), APRA and AFS licences, regulatory requirements and all company policies. What You Must Bring: - Previous experience in travel insurance (ideally) or claims assessment (essential) - Strong knowledge of policy wording and claims processes - Excellent communication and time management skills - High attention to detail, with the ability to interpret information accurately - Confidence working in a fast-paced, service-focused environment Ready to Help Travellers When It Matters Most? If you’re available immidiately, experienced in Travel Insurance Claims or General Claims and thrive on helping people, we want to hear from you!