This is your opportunity to become the central hub of a well-established, high-performing crane and MEWP hire company in the Hawke’s Bay. As the Office Manager / PA to the Managing Director, you’ll be the go-to person who keeps the business running smoothly — from executive support to office systems and customer service. If you love variety, pace, responsibility and being the person who quietly (or loudly!) keeps everything together… this is your job. WHY YOU'LL LOVE WORKING WITH US At Hawkes Bay Crane & Platform Hire, we’re a tight-knit, down-to-earth team who support each other, work hard, and deliver exceptional service to customers across the region. You’ll be stepping into a role that is central to our success — and truly valued. You’ll enjoy: * A respected and trusted relationship with the Managing Director * A role with genuine responsibility, autonomy and variety * A supportive, friendly team who appreciate what you do * A stable, long-term position with a strong company * The chance to grow your skills across operations, admin, scheduling, customer service and business support This isn’t your typical front-office job — it’s the heartbeat of the company. WHAT YOU WILL BE DOING This role blends high-level executive support, office management, customer engagement and business coordination, including: Personal Assistant to the Managing Director * Manage the MD’s diary, emails, priorities and workflow * Prepare correspondence, reports, presentations and documentation * Coordinate travel, meetings, agendas and follow-up actions * Assist with tenders, pricing documents and proposals * Liaise with customers, suppliers and key stakeholders on behalf of the MD Office Management & Administration * Keep the office running efficiently — systems, supplies, filing and communication * Maintain digital/physical records, registers and administrative processes * Support staff onboarding, certification tracking and uniform allocation * Ensure all front-of-house areas look professional and welcoming Reception & Customer Service * Be the first point of contact for calls, visitors and enquiries * Direct communication to the right team members and maintain excellent customer care * Build strong, positive relationships with clients and suppliers Business Support & Coordination * Assist with insurance updates, asset onboarding and claims * Help prepare proposals, pricing sheets and operational documents * Connect workshop, operations, accounts and field staff with the information they need You will be the person who “joins the dots” — keeping information flowing and the business running smoothly every day. WHAT WE'RE LOOKING FOR You don’t need crane or construction experience (though it’s a bonus!) — but you DO need to be: * Organised, structured and great at multitasking * Polished and professional, with excellent communication skills * Confident on the phone and comfortable interacting with customers * Trustworthy and discreet — confidentiality is essential * A natural problem-solver who uses initiative * Resilient, adaptable and calm under pressure * Experienced in office admin, PA/EA support or office management * Proficient with Microsoft Office or Google Workspace If people often say you’re “the one who gets things done,” you are exactly who we want to hear from. HOW TO APPLY If this role sounds like the perfect next step in your career, click Apply Now on Trade Me and send us: * Your CV * A brief cover letter telling us why this role is the right fit for you We are reviewing applications as they come in — so don’t wait! Be the person who keeps us moving.