We are seeking an experienced Team Leader with exceptional organisational skills to be based onsite at our client’s offices supervising a team of Madison Customer Service Representatives. You will be employed by Madison working closely with our team as they support a large government organisation in their contact centre. This 5-month temporary role starting 10th February, will have real impact on the community and give you an excellent opportunity to gain experience in the public sector. - Office-based, Te Rapa location - Monday to Friday. - Training hours 9am to 5:30pm with a wider working window 8am – 6pm with 2 weeks’ notice if a change of shift is required - 10 February to 3 July 2026 - $37 per hour and 8% holiday pay - Full training and support during your assignment We are looking for someone we can rely on to work closely with the Madison Business Partners to ensure smooth day to day running, reporting, and creating a happy, high performing culture. Your duties will include: - Reporting on performance and supporting delivery of the teams’ work tasks. - Assistance with training and coaching - Complete customer service call checks, identifying development needs and opportunities - Roster and schedule assistance - Utilise tools available to monitor daily results of set KPIs To be successful in this role you will have: - Proven leadership and coaching skills with the ability to motivate others - The ability to follow instructions with procedures and minimum direction - Competent using multiple systems simultaneously - A positive attitude and the flexibility to cope with change - Excellent communication skills - Ability to problem solve - Reliable with strong integrity - Good reporting ability with excellent organisational skills - A professional, personable approach with the ability to build good relationships If this role sounds like you, apply today