Join Ritchies and help deliver world-class experiences for cruise passengers visiting our shores. At Ritchies, we’re proud to play a key role in New Zealand’s transport network, connecting communities and visitors through safe, reliable, and welcoming service. We’re looking for an organised, people-focused Port Coordinator (Cruise Operations) to join our team in Swanson and help ensure smooth, efficient, and enjoyable transport operations on cruise ship days. The Role As a Port Coordinator, you’ll be at the centre of the action on cruise days, overseeing vehicle movements, coordinating with drivers and port staff, and ensuring passengers have a seamless experience from ship to shore. You’ll manage on-the-ground logistics, communicate clearly with multiple stakeholders, and keep everything running to schedule. This is a dynamic, hands-on role that suits someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional service. What You’ll Do * Coordinate transport operations on cruise ship days, from vehicle arrivals to passenger departures. * Allocate buses and support drivers to ensure all vehicles are clean, ready, and on time. * Liaise with IDNZ staff, port security, and other partners to keep things moving smoothly. * Be the main point of contact for drivers, offering clear instructions, support, and teamwork. * Manage on-site logistics including luggage handling, crowd flow, and schedule updates. * Maintain a strong focus on passenger safety and customer experience. * Report operational updates and performance feedback to the Operations Manager. What You’ll Bring: * Strong communication and organisational skills. * The ability to stay calm and proactive in high-pressure situations. * A customer-first attitude and professional approach. * Experience in transport, logistics, or event coordination (preferred). * A full NZ driver’s licence (required). * First Aid training (desirable). * Flexibility to work around cruise schedules, including early starts or varied hours. Why Join Ritchies? At Ritchies, we’re passionate about connecting people and communities. You’ll be part of a supportive team that values teamwork, initiative, and professionalism, with opportunities to grow your career in one of New Zealand’s most trusted transport companies. If you’re organised, people-focused, and ready to play a key role in cruise operations, we’d love to hear from you.