Despatch Coordinator

Description

Summary: As a Despatch Coordinator, you will efficiently coordinate fleet scheduling, manage drivers, and support branch administration while ensuring timely service delivery and customer satisfaction. Highlights: 1. Crucial role in efficient fleet and driver coordination 2. Engaging role offering constant challenges 3. Part of a collaborative team with career advancement opportunities **Company Description**WM New Zealand is New Zealand's leading resource recovery, recycling, and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do. **Job Description**As a Despatch Coordinator at WM New Zealand, you will play a crucial role in the efficient coordination of fleet scheduling, driver management, and supporting the branch with administration tasks. Your responsibilities will involve dispatching jobs ensuring customer needs are met, balancing driver workloads, monitoring routes and ensuring timely completion of tasks while maintaining excellent customer service standards. **What's Involved:** - Dispatching jobs to drivers to ensure prompt and efficient service delivery, while prioritizing customer needs. - Balancing driver workloads and monitoring routes to optimize efficiency and minimize downtime. - Ensuring drivers have all necessary paperwork and equipment for safe waste collection, including hazardous and medical waste. - Monitoring and managing jobs that have been rescheduled by drivers, ensuring minimal disruption to service. - Setting up customer accounts and entering details into the system for new or modified service agreements. - Responding to customer queries and concerns via phone or email, providing timely and accurate information and assistance. **Qualifications**- Proven customer service experience in a fast-paced environment - Proven experience in dispatch coordination or fleet scheduling, preferably in a logistics or waste management environment would be advantageous. - Strong organizational and multitasking abilities, with the capacity to prioritize tasks effectively. - Excellent communication skills, both verbal and written, with the ability to interact professionally with drivers and customers. - Proficiency in Microsoft Office, particularly Word and Excel - Ability to work autonomously and as part of a team in a fast-paced, deadline-driven environment. - A commitment to upholding high standards of safety and environmental responsibility. **Additional Information** **What’s in it for you?** - Enjoy a role that keeps you on your toes, offering constant challenges with a competitive salary. - Become part of a close-knit team that values collaboration, recognition, and continuous improvement - WM New Zealand offers proven opportunities for career advancement.