Summary: Join a specialist Security Operations Centre team focused on people engagement, monitoring critical systems, and incident management in a national communications company. Highlights: 1. Opportunity to join a specialist SOC team with unique daily challenges 2. Engage in listening, observing, and helping within a critical sector 3. Grow your career with paid training and supportive team environment Security Operations Centre Operator (Call Centre Operator) - Hamilton / Casual Kia haumaru ai taatou katoa We're FIRST Security, one of New Zealand's market leaders in security. About the role: We have an opportunity to join our Hamilton SOC team. These specialist roles within a National communications company will be different, with unique challenges daily but it's all about people engagement - listening, observing, and helping. You will be: * Monitoring CCTV, and numerous critical alarm systems * Assisting with access and compliance within the telecommunications sector * Working on variety of applications via desktop simultaneously; some of these include: *Outlook *Microsoft Teams *SharePoint *PureCloud *Excel *Gallagher command centre * Incident reporting * Raising and following up fault tickets * Handling Inbound and outbound calls This isn't just a normal Call Centre role. While we don't need experience in Security, you may come from a strong customer service, or fast pasted call centre environment. Grow your career with us - secure your specialist role! What we can offer you: * Starting rate is $23.50 per hour * Starting in a casual position, you will receive paid training to move into a permanent role and receive a pay increase to $24.85. * Full and ongoing training provided * A supportive Team environment * Stable roster of rotating 8 hour shifts. * Start times are 0600, 0700, 1200 and 2000 * Weekly pay What we need you to have: * Communication skills - both written and verbal - incident/shift reports/Radio comms * Have excellent attention to detail * Great computer literacy skills * Be a people person and be solution focused * Work well under pressure and ability to multitask * Have a polite telephone manner * Be a team player * Reliability - Ensure you are at work to support your team Further Benefits * 24/7 Welfare Team support ensuring the safety of our officers on shift. * Full access to First Security's ‘Perks' program with extensive discounts across a wide range of retailers, petrol and grocery. * Full Access to EAP and Support services, including confidential counselling and financial budgeting services for both yourself and your family. There will be a full onsite training, ongoing support and the opportunity for great career progression. Applicants for this position should have NZ residency or a valid NZ work visa.