Permanent, full-time - Lower Hutt Wesley Community Action is looking for an experienced Tenancy Services Advisor to join our Housing Team. This role is central to supporting our tenants, ensuring their homes are safe and sustainable, and that Wesley meets its legal and compliance responsibilities as a social housing provider. Our Tenancy Services Advisor will work directly with tenants to: * manage tenancy agreements, rent collection, arrears, and bond processes * carry out inspections, ensure Healthy Homes Standards are met, and address tenancy issues * support tenants with information, referrals, and advocacy to help sustain tenancies * balance enforcement responsibilities with tenant wellbeing, ensuring fair and respectful outcomes. Because every tenant's situation is different, the mahi will look different for each household. The role requires someone who can adapt, problem-solve, and support tenants with dignity and respect, while also upholding Wesley's responsibilities as a landlord. To join our team, you will: * have proven knowledge of the Residential Tenancies Act, Healthy Homes Standards, and compliance * bring experience in resolving rent arrears, managing Tribunal cases, and navigating tenancy issues * be relationship-focused and skilled at working with tenants from diverse backgrounds * have experience working alongside whanau who face social or financial challenges * be confident managing detailed tenancy records and reporting requirements * hold a full driver's license and have strong computer skills. We can offer you the following: * A supportive, whanau-friendly working culture with a strong values base * Regular professional supervision and ongoing training in tenancy and compliance * Opportunities to grow your skills and enjoy meaningful mahi that makes a difference Wesley Community Action is committed to becoming a kaupapa te Tiriti organisation. Applications close at 5pm on Wednesday, 8 October 2025. Download the pack from our website https://www.wesleyca.org.nz/wesley/work-with-us or request an application pack, imacdonald@wesleyca.org.nz Return to applications: Isabel Macdonald imacdonald@wesleyca.org.nz and quote TENANCY SERVICES ADVISOR APPLICATION in your subject line