Dockside Restaurant & Bar, located on Queens Wharf, is a high profile waterfront restaurant and is no walk in the park. We have multiple dining areas and regularly host large functions. We employ around 50 experienced staff. We are looking for an experienced manager who knows how to lead a large team to success. You will be organising staff, suppliers, and tradesman. You will be in charge of organising bookings. You will be organising and running functions of all sizes including weddings. The overall happiness of our guests will fall on your shoulders. You will respond to all feedback and complaints. You must maintain high standards of service whilst maximising turnover, and keeping costs down. You will be responsible for the health and safety of up to 400 people at a time. You will be in charge of operations. This is a highly skilled role. We are looking for the best of the best. You will have extensive knowledge in food and beverages as well as a lifelong passion for hospitality. Varied hospitality experience is preferred and work experience in international restaurants is an advantage. You will have experience recruiting and training staff, creating and adjusting rosters, in stock control and the ordering of beverage and non-beverage items, creating drinks and food menus in collaboration with chefs, organising and running functions. We are looking for someone with great personality and charm. You must ooze confidence and have great presence. You will be a people-person and have great communication skills (verbal and writing). An outstanding employment history with 5+ years proven experience in the hospitality industry is essential and at least 3 years at management level in A la Carte service. A current LCQ & manager licence is required. Management qualifications would be a huge plus. Beware, this role is likely to be the biggest challenge of your career, but it will also be the most rewarding and your biggest development opportunity to date. Great remuneration potential for the right candidate. This is a permanent, full-time position 35-45 hours per week. Responsibilities: • Deliver superior service and maximise customer satisfaction • Monitor and control our table management system to maximise profitability • Respond efficiently and accurately to customer complaints • Take responsibility for FOH staff from recruitment, integration, training, and development • Appraise staff performance and provide feedback to improve productivity • Plan effective rosters based on bookings, predicted busyness, past patterns, nearby events, and weather forecasts, and monitor and adjust as necessary • Ensure compliance with sanitation and safety regulations • Control operational costs and identify measures to cut waste • Train all FOH employees on correct customer service practices • Enforce company policies and protocols • Consistently deliver outstanding customer service • Address customer and employee issues and complaints as needed • Oversee daily operations, including maintenance, cleanliness and productivity • Ensure that security and safety regulations are adhered to • Ensure wage cost targets are met • Collaborate with Head Chef to create degustation menus with matching wines as well as other special menus and events menus • Ensure we are operating in accordance with the Sale of Liquor Act • Communicate with Stock Taker to monitor stock levels and investigate any issues • Monitor and report on revenue and cash flow • Uphold and enforce company policies • General waitstaff, bartending and cleaning duties • Schedule regular maintenance and cleaning of facilities If you are awesome and consider yourself to be one of the best in our industry...... Please apply!