Service Operations Specialist | IT - Operations * Newly created position Newly created position * Provide effective IT Helpdesk systems support in a 24x7 support environment Provide effective IT Helpdesk systems support in a 24x7 support environment * Hybrid working with support offices at 29 Byron Street, Christchurch Hybrid working with support offices at 29 Byron Street, Christchurch What you'll do | Hei mahi * Provide IT Helpdesk systems support to ensure production reliability and stability at all times. Provide IT Helpdesk systems support to ensure production reliability and stability at all times. * Provide effective management of incidents and problem resolution with service providers whilst ensuring that best practice guidelines and approaches are adhered to at all times. Provide effective management of incidents and problem resolution with service providers whilst ensuring that best practice guidelines and approaches are adhered to at all times. * Proactively identify service enhancement and drive a continuous improvement culture to ensure we are maintaining exceptional customer service & driving operational efficiencies for Fresh Choice sites. Proactively identify service enhancement and drive a continuous improvement culture to ensure we are maintaining exceptional customer service & driving operational efficiencies for Fresh Choice sites. * Provide project and/or project support, ensuring new technologies and changes to processes are effectively transitioned into the production environment and managing the transitional elements of new services to BAU. Provide project and/or project support, ensuring new technologies and changes to processes are effectively transitioned into the production environment and managing the transitional elements of new services to BAU. * Manage communications for high impacting incidents to the Senior Operation Lead & Technology Business Manager to provide status updates, resolve issues, and manage expectations Manage communications for high impacting incidents to the Senior Operation Lead & Technology Business Manager to provide status updates, resolve issues, and manage expectations * Ensure adherence to the IT process framework and governance model and manage and provide input to any incident, change or project which has, or may have, a major impact on services. Ensure adherence to the IT process framework and governance model and manage and provide input to any incident, change or project which has, or may have, a major impact on services. What you’ll bring | Hei koha * 2 - 3 years relevant experience in IT Service Operations Delivery or Support (eg. ITIL), ideally in a 24x7 support environment. 2 - 3 years relevant experience in IT Service Operations Delivery or Support (eg. ITIL), ideally in a 24x7 support environment. * Relevant degree qualification or equivalent Relevant degree qualification or equivalent * A strong track record in Service Delivery and Support A strong track record in Service Delivery and Support * Demonstrated experience in managing Customer relationships and driving outcomes Demonstrated experience in managing Customer relationships and driving outcomes * Experience in project life cycle and transitioning to BAU Experience in project life cycle and transitioning to BAU This is a fast paced innovative role and one where you will be empowered to make a significant contribution to making Kiwis’ lives a little better everyday! If you’d like to make a key contribution to the growth of our business, apply today! Our Benefits * Genuine flexibility in how and where you work Genuine flexibility in how and where you work * Ongoing development within an ANZ team and access to COE/specialist career opportunities Ongoing development within an ANZ team and access to COE/specialist career opportunities * Everyday Rewards team card, providing a range of benefits including discounts and bonus points for groceries and discounted online shopping delivery Everyday Rewards team card, providing a range of benefits including discounts and bonus points for groceries and discounted online shopping delivery * Banking and insurance (health, life etc) discounts Banking and insurance (health, life etc) discounts * Global and local career opportunities Global and local career opportunities Everyone belongs at Woolworths Group Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.