Service Coordinator

Description

Summary: Join a growing team as a proactive and organized Service Coordinator, managing customer inquiries, scheduling, and supporting field technicians in a fast-paced environment. Highlights: 1. Be the heartbeat of the service team – help keep the machines running! 2. Exciting & Growing Team – Support a growing Technical team! 3. Variety Is Here – Talking with customers & scheduling workloads & action admin * Be the heartbeat of the service team - help keep the machines running! * Exciting & Growing Team - Joining the team to support a growing Technical team! * Variety Is Here - Talking with customers & scheduling workloads & act!ion admin About Us Hyster New Zealand is part of the Adaptalift Group, one of Australasia's largest and fastest-growing materials handling hire and sales companies. With over 40 years of heritage, we pride ourselves on being family-operated and values-driven, putting safety and customer satisfaction at the forefront of our day-to-day operations. Our Mt Maunganui team is on the lookout for a proactive and organised Service Coordinator. In this role, you'll be the go-to person for all things service - from handling customer enquiries to scheduling and supporting our busy field technicians. If you thrive on juggling priorities, keeping things running smoothly, and enjoy working with a great team, this could be the perfect fit. This role will be offered as a full time, permanent role working in our Mt Maunganui branch, 7.30-4.30 Monday to Friday. A Week Looks Like: * Scheduling Maintenance and Repairs: Organising preventative maintenance, breakdown repairs, and regulatory inspections to keep equipment performing at its best * Quoting and Parts Coordination: Preparing and converting service and repair quotations, interpreting parts requirements, and estimating labour - ensuring customers receive accurate and timely solutions * Updating Customers: Providing regular and proactive updates, managing expectations and ensuring customers always know the status of their work in progress * Driving growth: Engaging with customers to identify additional maintenance opportunities and supporting the ongoing growth of our service department. * Embracing the variety: No two days are the same! What We're Looking For: * Experience in a customer-focused, maintenance scheduling, or service coordination role. * Exposure to a mechanical environment or similar environment is advantageous. * Strong decision-making and prioritisation skills to deliver outstanding customer service. * Excellent administrative abilities, including proficiency with MS Office. * Confidence, communication skills, and adaptability to handle a fast-paced, customer-centric environment. Applications: If you're excited about contributing to a growing team and taking your career to new heights, click APPLY NOW to submit your resume. We look forward to learning more about you!