Taupo Management Job Listings

Trademe

Quality Control - Short Term Rentals

Short-Term Rental Quality Control Manager Location: Taupō Type: Part-time About the Role We are seeking a detail-oriented and proactive Quality Control Manager to uphold the highest standards of cleanliness, maintenance, and guest satisfaction across our portfolio of short-term rental properties in Taupō. This hands-on role involves inspecting properties, coordinating turnovers, handling guest communication, and ensuring each stay meets our brand’s standard of excellence. The ideal candidate will be professional, calm under pressure, and passionate about creating exceptional guest experiences from check-in to check-out. Key Responsibilities • Quality Assurance: Conduct regular inspections of all rental units to ensure compliance with cleanliness, safety, and operational standards. • Team Coordination: Work alongside property managers, cleaners, and maintenance teams to ensure smooth turnovers and readiness for each guest arrival. • Guest Experience & Communication: o Monitor and respond promptly to guest messages and inquiries through booking platforms (e.g., Airbnb, Booking.com). o Meet guests on-site when required to assist with check-ins, address issues, or provide support. o Act as a reliable point of contact for resolving any guest concerns or property-related issues during their stay. • Maintenance Oversight: Identify, report, and follow up on property maintenance or repair needs, ensuring prompt resolution. • Training & Support: Provide guidance to housekeeping and maintenance staff to maintain consistency across all properties. • Reporting: Record and report on inspections, quality issues, and resolution timelines. • Inventory Control: Track consumables, linen, and furnishings, arranging replacements or restocks when required. • After-Hours Response: Be available for occasional call-outs to resolve urgent guest or property matters. Qualifications & Skills • Proven experience in hospitality, property management, or short-term rental operations. • Strong attention to detail and ability to maintain high presentation standards. • Excellent communication and interpersonal skills, with a guest-focused attitude. • Highly organized and capable of managing multiple properties simultaneously. • Familiarity with cleaning standards, health & safety protocols, and guest service expectations. • Ability to work independently and handle unexpected challenges confidently. • Experience with Airbnb, Booking.com, or other property management platforms preferred. Preferred Experience • Prior role in quality control or operations within hospitality or accommodation management. • Knowledge of basic maintenance troubleshooting. • Strong background in customer service or guest relations. Compensation & Work Environment • Competitive pay reflective of experience. • Flexible part-time schedule. • Modern and supportive work environment within a growing accommodation brand. • Opportunity to directly shape the guest experience and operational quality across multiple high-standard properties.

Taupō, New Zealand