Hospitality Operations Supervisor

Description

Summary: Lead hospitality operations and events, deliver top-notch customer service, and shape a flexible role within a vibrant team. Highlights: 1. Lead hospitality operations and events in a dynamic venue 2. Support a vibrant team and deliver top-notch customer service 3. Opportunity to shape and grow a flexible, hands-on role * Lead hospitality operations and events in a busy, dynamic venue * Deliver top-notch customer service and support a vibrant team * Shape and grow a flexible, hands-on role to make it your own We're looking for a Hospitality Operations Supervisor / Administrator to support a busy venue that combines food, beverage, and events. This is your chance to step into a role where you can truly make it your own, support a vibrant team, and play a key role in daily operations and high-profile functions. What you'll do: * Manage rosters for F&B and Gaming teams (26 staff total) and ensure smooth day-to-day operations. * Coordinate and support events ranging from intimate gatherings to large-scale functions (up to 250 guests). * Deliver outstanding customer service over phone, email, and in-person interactions. * Support website updates, content management, and the launch of social media channels. * Ensure compliance with hospitality and operational standards. * Provide hands-on support on the floor when required. We're looking for someone who is: * Experienced in hospitality operations or events. * Highly organised, detail-oriented, and able to focus on tasks independently. * Confident, professional, and customer-focused. * Flexible with occasional weekend work. What's on offer: * This role can be 4 or 5 days per week * A supportive leadership team and collaborative environment. * The opportunity to shape and grow this role. * $70-75k per annum If you're ready to take on a role where operations, events, and customer service intersect, we want to hear from you!