Summary: This role involves shining on the phone and thriving on creating positive customer interactions, guiding customers with product know-how, and solving issues with empathy. Highlights: 1. Opportunity for growth 2. Join a vibrant, supportive team in an exciting and fast-growing industry 3. Make a real impact on every customer you connect with * Opportunity for growth * Great location * Competitive salary **Customer Care Representative - Full-Time** Are you someone who shines on the phone and thrives on creating positive customer interactions? Our Christchurch-based client is expanding, and they're looking for a phone-savvy Customer Care Representative who knows how to make every call count. Whether you're guiding customers with product know-how, solving issues with empathy, or simply brightening their day, your voice will be the key to creating memorable experiences across New Zealand and Australia. **About the Role** As the friendly voice behind the brand, you'll be the first point of contact for customers via phone across Australia and New Zealand. You'll handle everything from troubleshooting to resolving post-sales challenges with warmth, efficiency, and professionalism. Your phone presence will build trust, while your customer-centric approach ensures every conversation feels like more than just a transaction. * Location: Christchurch, NZ * Hours: Monday-Friday, 10:30 AM - 7:00 PM (Central Christchurch branch) **** **Key Responsibilities** * Be the confident, go-to expert on the phone for product support and general enquiries * Handle calls with clarity, empathy, and professionalism-no matter the issue * Provide fast, helpful responses to customer queries via phone and email * Address and resolve complaints while keeping calm and focused * Process orders, returns, and account details with precision * Keep customer records accurate and up to date * Follow up to ensure customer satisfaction and long-term loyalty * Work closely with internal teams to get customers what they need **What You'll Bring** * Experience in customer care in a similar capacity is essential for this role. * A confident phone manner and a natural ability to build rapport * Quick thinking, active listening, and a solutions-first mindset * Strong attention to detail and organisational skills * Ability to multitask and remain calm under pressure * Comfortable working with CRM systems and managing email threads * Empathy and patience to handle a wide range of customer needs **Why You'll Love It** * Competitive salary: $55,000-$75,000 (based on experience) * Grow your career with a New Zealand-owned company in expansion mode * Join a vibrant, supportive team in an exciting and fast-growing industry * Make a real impact on every customer you connect with. Ready to bring your phone confidence and customer care magic to the team? Apply now with your current CV.
Trademe · HR
Trademe · HR
