At Trade Me, we're about connecting Kiwi to create the life they want. Whether it's the big things like finding a home, a job, a car or growing their business, or the smaller things, like finding that right bedside table or parting ways with some old stuff. At Trade Me our vision is to be the place where Kiwi look first. The Customer Experience Team at Trade Me are truly at the heart of what we do. We are driven by making life better for Kiwis, and that includes our customers and colleagues around us. We work hard, but are relaxed about it - we like to call this ' *casual excellence* '. To help us continue delivering awesome customer experiences we are looking for four full-time Customer Experience Specialists. **We have four shifts available to choose from:** Tuesday - Saturday from 7am to 3.30pm Sunday - Thursday from 7am to 3.30pm Sunday - Thursday from 9am to 5.30pm Monday - Friday from 11am to 7.30pm **First up, here's why you'll love life at Trade Me:** * We truly value our people and want you to succeed here, so we offer flexible working, bonuses, access to wellness programmes and a bunch of other good stuff * The people are what makes Trade Me a special place to come to work each day. We cherish individuality and treat people with respect * Our culture of casual excellence means endless progression and professional development opportunities, all while wearing jandals and a t-shirt * We are the frontline of Customer Aroha and will recognise when you go over and above for our customers **Each day brings fresh challenges, but here's a snapshot of what you can expect:** * You'll respond to all sorts of customer support enquiries - members might have hit a wall with a trade or need someone to walk them through a solution * We want to make life better for Kiwi's, through online experiences they love. It's a fast-paced, dynamic environment here at Trade Me and in Customer Experience * We show Customer Aroha through fast, helpful service, in a Trade Me way **So far so good? What we're looking for from you is:** * At least 12+ months experience in a Contact Centre or a minimum of 2 years in a Customer Service role * The ability to work to meet or exceed set targets/benchmarks * Excellent verbal and written communication skills - customer empathy will also come naturally * A proven team player who proactively assists other team members, shares ideas, and contributes to goals * Ideally 2 years experience using Trade Me would be great but it's not a deal breaker - if you have the right attitude we can teach you what you need to know * Hunger to investigate, resolve and respond to customer support enquiries - you'll have a real knack for problem-solving and a natural desire to go above and beyond * Familiar and confident working with technology with the ability to navigate between multiple systems **You will need to be available on either Tuesday 9th or Wednesday 10th December to attend a half day assessment centre.** **The start date of this role is Wednesday, 21st January 2026 and you must be available to attend training for 6 weeks from this date from 9am - 6pm.** Trade Me is New Zealand's most influential e-commerce platform and as quintessentially Kiwi as you can get. We are a fun, vibrant and fast-moving place to work, and we're looking for someone who'll thrive in this environment. We truly value diversity and embrace a flexible and inclusive workplace where people are encouraged to achieve their potential. If all of this sounds like you, apply now!