Queenstown Customer Service - Customer Facing Job Listings

Customer Service Manager64385403692161110

Trademe

Customer Service Manager

Customer Service Manager – Queenstown Location: Frankton, Queenstown Applications close: 25 November Annual pay – 60,000-66,000 gross per annum Fulltime, Permanent, 40 hours per week Drive unforgettable travel experiences with Travvia. Travvia is home to iconic travel brands like JUCY and Star RV, and we’re passionate about creating memorable experiences for everyone, every time. We’re looking for an experienced and people-focused Customer Service Manager to lead our Queenstown branch’s front-of-house operations inspiring a team that delivers exceptional service and unforgettable journeys for every traveller. About the Role As our Customer Service Manager, you’ll lead the Customer Service Team at our Queenstown branch, ensuring smooth day-to-day operations and a seamless customer experience from the first interaction to the end of every adventure. You’ll be responsible for: • Leading, motivating, and developing the Customer Service Team to deliver outstanding, consistent service. • Overseeing front-of-house operations, including vehicle presentation, handovers, and on-road support. • Managing customer feedback and complaints with empathy and professionalism, ensuring timely and effective resolutions. • Developing and reviewing policies, programs, and procedures related to customer relations, service delivery, and branch operations. • Ensuring operational efficiency and workflow excellence within customer service and call centre functions. • Providing direction, coaching, and constructive feedback to team members, and actively supporting recruitment and onboarding. • Planning and implementing after-sales service programs to follow up on customer satisfaction, monitor vehicle performance, and enhance service quality. • Liaising closely with other departments, service agents, and customers to identify needs, address concerns, and exceed customer expectations. • Driving NPS, CSAT, and customer loyalty metrics to exceed branch targets. • Supporting branch management with scheduling, resourcing, and continuous improvement initiatives. • Maintaining compliance with Health & Safety standards and Travvia policies. About You You’re a confident, hands-on leader with a passion for people, travel, and creating memorable customer experiences. You thrive in fast-paced environments, stay calm under pressure, and love the energy of working in one of New Zealand’s busiest tourism destinations. You’ll bring: • Minimum 3 years’ experience in the vehicle rental industry (motorhome or car rental preferred). • Minimum 3 years’ experience in a customer service leadership role. • Minimum 3 years’ people management experience preferred, including performance coaching and team development. • Strong understanding of customer service excellence, complaint management, and service recovery. • Experience using systems such as RCM and Employment Hero (EH) preferred. • Strong communication and interpersonal skills — confident engaging with both domestic and international customers. • Proven ability to manage multiple priorities, especially during peak tourism seasons. • Excellent organisational and time management skills. • A collaborative leadership style that builds trust and accountability. • Full driver’s license (essential for vehicle movement and customer support). • Minimum qualification: High school completion • Secondary language skills (such as Mandarin, German, French, Portuguese or Spanish) are a strong advantage in our global customer base. • Availability to work across a 7-day roster, including weekends and public holidays Why Join Travvia? At Travvia, our people are the heart of everything we do. We live our values every day: • Open hearts and open minds • Without us we are nothing • We live and breathe adventure • Our own journey will never end You’ll be joining a passionate team that thrives on adventure, teamwork, and creating incredible travel memories. This is an opportunity to lead in one of New Zealand’s most iconic destinations and make a real impact on how our customers experience Travvia. Ready to Apply? Submit your application by 4th December 2025. Join Travvia — and help our customers create memories that last a lifetime.

Queenstown-Lakes District, Otago Region, New Zealand

Negotiable Salary

Garden Department Team Leader64371576656899111

Trademe

Garden Department Team Leader

We are looking for an experienced retail professional with a customer-focused attitude to take on a team leader role. Reporting to the Landscape and Garden Operations Manager, you will be responsible for the day-to-day running of a department and leading a team. This is a customer and team-focused role. To be successful in your application, you will have: * Previous leadership experience * The ability to lead, inspire, and influence team members positively with drive and enthusiasm * Excellent communication, organisation, and leadership skills * First-rate customer service skills and the ability to consistently capture our customers' needs * A high level of fitness, as heavy lifting is involved, along with being on your feet for most of the day * Knowledge in gardening a distinct advantage What we offer: * Guaranteed full-time hours (40 hours a week) * Ongoing training and development * A paid day off on your anniversary with us * Staff discount If you think you can deliver what we seek, what are you waiting for? Click the link to apply now!

Queenstown-Lakes District, Otago Region, New Zealand

Negotiable Salary

Yard & Drive Thru Team Member - Queenstown64141805481858112

Trademe

Yard & Drive Thru Team Member - Queenstown

About the Job: We are looking for someone who is technically skilled in operating mobile plant (forklift and combilift) to help us in our drive thru and yard. While the role is to provide customer solutions it also requires being able to operate mobile plant on a technically challenging site all while strictly adhering to health and safety policies and procedures. This is a full-time role, 45 Hours per week Monday to Friday. It is based in a busy department that handles multiple functions of the business. * Serving customer efficiently on demand * Daily use of a forklift or combilift to unload supplier trucks and load customer vehicle * Customer service & sales (mostly B2B) * Order make-up - Compiling and checking orders to ensure we meet our customers' expectations * Re-stocking, organize stock holdings and cycle counting * Retrieval of stock for order make up About you: You will be a people person who is solution focused and who thrives on building rapport with the team and our customers. Required Skills Qualifications: * Exceptional customer services skills * NZ Full, Clean, Class 1 Drivers Licence (or higher) * Previous mobile plant experience (this is a technically challenging forklift site) * Fit and healthy: Role is physically demanding and requires frequent heavy lifting * Motivated, self-driven and able to work independently * Organizational skills - Proactive and able to think on your feet and under pressure * Must have a strong health and safety focus. Safety is a core value for our company, so it is essential that you take safety seriously and have the drive to use safe practices within the workplace. * The legal right to work in full time/permanent employment within New Zealand indefinitely Our Benefits: * Competitive hourly rate & Staff-buying privileges * Genuine development opportunities that come with being part of the Fletcher Building Group * Employment Education Fund * Health & Wellbeing initiatives including an Employee Assistance Programme * Joining an inclusive and diverse team and company Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely. Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don't always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don't quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together. We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.

Queenstown-Lakes District, Otago Region, New Zealand

Negotiable Salary

Customer Service and Vehicle Detailer 63934526435715113

Trademe

Customer Service and Vehicle Detailer

Do you have a real passion and proven customer service experience in the vehicle rentals or tourism industry? Have you got impeccable attention to detail and a natural flair for providing a high level of quality to the customer across a full customer lifecycle? Travvia Queenstown is hiring, come and join our great team of employees at our Frankton location and work with our brands JUCY and Star RV. As one of our team of valuable branch employees, you will be responsible for providing a seamless customer experience by delivering best practice service standards for vehicle rentals and providing consistency across Branch operations. In this 6-months Fixed-term role you’ll be responsible for the full vehicle lifecycle management, from vehicle cleaning to ensuring a vehicle is never dispatched in poor mechanical condition, right through to handing the keys over to our customers so they can enjoy a stress-free, amazing experience! To be successful in this role you will need to demonstrate a highly developed customer service mindset and conflict resolution skills. Above all, we want someone keen to work alongside the Branch team leader to ensure the Branch is the best it can be! We are looking for someone who has: Previous customer service experience Ability to produce detailed high-quality work. Knowledge and understanding of the Tourism industry. Willingness to learn minor domestic car/campervan repairs. Ability to establish and maintain supplier & service centre relationships. Previous vehicle detailing experience is desirable. Full NZ Driver´s License A desire for a hands-on role in the tourism or rental vehicle industry Have NZ legal working rights You need to be able to: Be committed to working weekends and public holidays. Clean our Fleet of vehicles, with a quick turnaround & to an exceptional standard. Ensure that vehicles are in a road-worthy condition & perform basic safety checks (Training provided) Work efficiently and effectively in a fun team environment. Be able to work independently to get the job done. At Travvia we offer: A competitive hourly pay rate Opportunity to take your career further in the Tourism industry. Amazing company culture, working with people from all over the world. Great company perks If you think this opportunity sounds like you, get in touch today!

Queenstown-Lakes District, Otago Region, New Zealand

Negotiable Salary

Dispatch Delivery Driver – Mitre 10 MEGA63907605597057114

Trademe

Dispatch Delivery Driver – Mitre 10 MEGA

Do you enjoy a physical job working with a great team? We have an exciting opportunity for a fit, keen person with a clean New Zealand full driver's license to provide exceptional delivery service to our customers. Your adaptability and versatility will be key, as you will be responsible for the safe loading and unloading of a range of goods. From timber to Traegers and plywood to potting mix, big outdoor furniture settings and small boxes of screws and nails, you will deliver it all to residential and commercial properties throughout the Wakatipu Basin. We have a fixed-term role available until the end of December 2025, Monday to Friday, with guaranteed hours. The role is physical, and a high standard of fitness is therefore essential. The successful applicant must have a current clean New Zealand driver's license, excellent customer service skills, and must be able to represent the company in a professional manner. Good knowledge of street locations, is preferred As part of our commitment to workplace health and safety, the successful applicant will be required to undergo a pre-employment drug and alcohol screening. If think you have what it takes to join our highly focused team, we would love to hear from you! Apply online at mitre10.careercentre.net.nz and unleash your potential with us.

Queenstown-Lakes District, Otago Region, New Zealand

Negotiable Salary

Customer Service and Detailing All-Rounder 63612620329857115

Trademe

Customer Service and Detailing All-Rounder

Do you have a real passion and proven customer service experience in the vehicle rentals or tourism industry? Have you got impeccable attention to detail and a natural flair for providing a high level of quality to the customer across a full customer lifecycle? Travvia Queenstown is hiring, come and join our great team of employees at our Frankton location and work with our brands JUCY and Star RV. As one of our team of valuable branch employees, you will be responsible for providing a seamless customer experience by delivering best practice service standards for vehicle rentals and providing consistency across Branch operations. You’ll be responsible for the full vehicle lifecycle management, from vehicle cleaning to ensuring a vehicle is never dispatched in poor mechanical condition, right through to handing the keys over to our customers so they can enjoy a stress-free, amazing experience! To be successful in this role you will need to demonstrate a highly developed customer service mindset and conflict resolution skills. Above all, we want someone keen to work alongside the Branch team leader to ensure the Branch is the best it can be! We are looking for someone who has: Previous customer service experience Ability to produce detailed high-quality work. Knowledge and understanding of the Tourism industry. Willingness to learn minor domestic car/campervan repairs. Ability to establish and maintain supplier & service centre relationships. Previous vehicle detailing experience is desirable. Full NZ Driver´s License A desire for a hands-on role in the tourism or rental vehicle industry Have NZ legal working rights You need to be able to: Be committed to working weekends and public holidays. Clean our Fleet of vehicles, with a quick turnaround & to an exceptional standard. Ensure that vehicles are in a road-worthy condition & perform basic safety checks (Training provided) Work efficiently and effectively in a fun team environment. Be able to work independently to get the job done. At Travvia we offer: A competitive hourly pay rate Casual roles offering flexibility around your day/schedule Opportunity to take your career further in the Tourism industry. Amazing company culture, working with people from all over the world. Great company perks If you think this opportunity sounds like you, get in touch today!

Queenstown-Lakes District, Otago Region, New Zealand

Negotiable Salary

Motorcycle Delivery Agent63612603643906116

Trademe

Motorcycle Delivery Agent

Delivery Agent * 6 days per week , early afternoon finsih * $26.52 per hour Imagine a job where you can help Kiwi businesses grow, connect whanau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team. Once known as the `Postie', we're all about delivering what Kiwis care about with a dash of fun and a whole lot of passion. As the face of NZ Post out in the community, you'll connect with our customers as you deliver their mail and parcels. Working alongside a dedicated team, you'll process and sort mail from our Frankton branch, before going it alone out on your delivery route, using a motorbike or on foot, rain, hail or shine! Delivery Agents are a hardy bunch, all united by one mission - to deliver for New Zealand. We are looking for people who love to get the job done! Can you tick off the following? * Availability to work a 6 day a week roster Monday - Saturday (starting from 7:30am) * A minimum of a restricted motorcycle licence * Be ready for a physically demanding role * Have a high level of numeracy and literacy - so you can get all that addressing information sorted! * Ensure your own and the health and safety of your colleagues * Going the extra mile to ensure high levels of customer satisfaction * And above all, a passion for doing a great job and getting it right, each and every time! We can offer you: Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including: * Opportunity to join Marram for special rates on fantastic holiday home accommodation around New Zealand * An Employee Assistance programme to support you when you or your family need it * Staff discounts in conjunction with our business partners * Opportunities to advance a career within NZ Post https://youtu.be/vg91ZLxIS0E Ready to be a part of that story? Let's go! All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check. NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you- Stronger together- Deliver the best.

Queenstown-Lakes District, Otago Region, New Zealand

Negotiable Salary