Welcome to Selwyn Village Selwyn Village in leafy Point Chevalier is one of New Zealand's original retirement communities, with a proud heritage dating back to 1954. We're a values-based organisation that puts people at the heart of everything we do — residents and staff alike. About the Role We're looking for a Resident Services Representative to be the go-to person for our Independent Living residents — providing support, building relationships, and ensuring that each day runs smoothly in our vibrant retirement village. This is a front-facing role where your empathy, initiative, and outstanding customer service skills will shine. From coordinating welfare visits to supporting village events and offering a warm welcome to residents and visitors alike — you'll play a key part in helping our community thrive. Roster Permanent full-time | 40 hours/week Thursday to Monday | 2:30pm-10:30pm Must be available to work public holidays if rostered. What You'll Be Doing * Welcoming new and returning residents with warmth and professionalism * Conducting resident inductions and welfare checks * Responding to resident requests and delivering optional services (e.g. room service, transport assistance) * Assisting with social and hospitality events on site * Coordinating on-site transport in the resident buggy * General admin and first response duties (first aid certification required) * Maintaining accurate resident data and promoting a safe and caring environment What We're Looking For * Customer service superstar - from healthcare, hospitality, retail or admin * Kind, empathetic, and genuinely enjoys working with older people * Calm and professional under pressure * Friendly, positive attitude and excellent communication * Comfortable with technology and admin systems * Current First Aid Certificate + full NZ driver's licence * Physically fit - you'll be on the move often Why Join Us? This is more than a job — it's a chance to be part of a close-knit team in a truly special community. Our residents will know your name, look forward to seeing you, and brighten your day with a smile. You'll also enjoy: * A supportive, values-driven work culture * Unique and meaningful interactions with residents * Being part of a respected organisation Be the Heart of Selwyn Village If you're someone who thrives on helping others and brings energy, warmth, and professionalism to every interaction — we'd love to hear from you. Apply now and start making a difference where it matters most. To apply for this job go to: https://selwynfoundation.recruitmenthub.co.nz/Vacancies & enter ref code: 6790106. Applications close 31 August 2025