Prebbleton Front Office & Guest Services Job Listings

Customer Service All Rounder64438302991489110

Trademe

Customer Service All Rounder

Calling All Customer Service Superstars – Join Us in a Casual Summer Role! Do you have a real passion and proven customer service experience in the vehicle rentals or tourism industry? Have you got impeccable attention to detail and a natural flair for providing a high level of quality to the customer across a full customer lifecycle? Travvia Christchurch Branch is hiring, come and join our great team of employees and work with our brands JUCY and Star RV. As one of our team of valuable branch employees, you will be responsible for providing a seamless customer experience by delivering best practice service standards for vehicle rentals and providing consistency across Branch operations. In this role you’ll be responsible for the full vehicle lifecycle management, from customer service to vehicle cleaning to ensuring a vehicle is never dispatched in poor mechanical condition, right through to handing the keys over to our customers so they can enjoy a stress-free, amazing experience! To be successful in this role you will need to demonstrate a highly developed customer service mindset and conflict resolution skills. Above all, we want someone keen to work alongside our Branch team leaders to ensure the Branch is the best it can be! We are looking for someone who has: Previous customer service experience Ability to produce detailed high-quality work. Knowledge and understanding of the Tourism industry preferable Willingness to learn minor domestic car/campervan repairs. Ability to establish and maintain supplier & service center relationships. Previous vehicle detailing experience is desirable. Full NZ Driver´s License A desire for a hands-on role in the tourism or rental vehicle industry NZ legal working rights You need to be able to: Be committed to working weekends and public holidays. Clean our fleet of vehicles, with a quick turnaround & to an exceptional standard. Ensure that vehicles are in a road-worthy condition & perform basic safety checks (Training provided) Work efficiently and effectively in a fun team environment. Be able to work independently to get the job done. Be available to work across a 7-day rostered shifts, including weekends and public holidays. At Travvia we offer: A competitive hourly pay rate Opportunity to take your career further in the Tourism industry. Amazing company culture, working with people from all over the world. Great company perks including 5 days of free campervan hire (T&Cs apply) ?? Our Culture and Values At Travvia, we live by the values of: ?? Open hearts and open minds ?? Without us we are nothing ? We live and breathe adventure ?? Our own journey will never finish We believe in teamwork, having fun, doing things the right way – and making every trip unforgettable for our customers. If you think this opportunity sounds like you, Apply now! We are reviewing applications as they come in so don't miss out.

Christchurch City, Canterbury Region, New Zealand

Negotiable Salary

Customer Service Team Leader - Christchurch64438303002243111

Trademe

Customer Service Team Leader - Christchurch

Create unforgettable experiences. Lead with heart. Grow with adventure. At Travvia, home of JUCY and Star RV, we put people in the driver’s seat to create lifelong memories. Our vision is simple: Memorable Experiences for Everyone, Every Time. If you’re an energetic leader who thrives on creating exceptional customer experiences and inspiring your team to do the same, this is the adventure you’ve been waiting for. Our Values – What We Live By At Travvia, our values guide everything we do: Open Hearts and Open Minds – We welcome all people and all ideas. Without Us We Are Nothing – We work as one team and value every contribution. We Live and Breathe Adventure – We embrace fun, challenge, and discovery. Our Own Journey Will Never End – We learn, grow, and continuously improve. These values are at the heart of our culture—and they’ll be at the heart of your leadership, too. The Opportunity As our Customer Service Team Leader at Travvia Christchurch, you’ll be the driving force behind our front-of-house operations. You’ll lead, motivate, and develop a team of Customer Service superstars—ensuring every customer’s experience is warm, professional, and memorable from the moment they enter the branch to the moment they hit the road. This is a hands-on leadership role where no two days are the same. From managing on-road service delivery to resolving customer issues, coaching staff, and upholding the quality of our fleet, you’ll play a key part in shaping our reputation and driving our service excellence. What You’ll Be Doing Lead & Inspire Empower, coach, and support the Customer Service Team to deliver consistently exceptional service. Foster a positive, engaging, and high-performing work environment. Drive team performance, ensuring alignment with Travvia’s service standards and values. Champion the Customer Experience Be the go-to person for customer feedback, complaints, and service recovery. Resolve issues quickly and empathetically, ensuring customers leave happy. Analyse customer insights and help implement improvements across the branch. Own On-Road Service Delivery Ensure customers are supported throughout their rental journey—even once they’re on the road. Guide the team through unexpected situations, maintenance requests, and real-time problem-solving. Drive Operational Excellence Manage workflow, team scheduling, and frontline operations to keep everything running smoothly. Support the Branch Supervisor/Manager with daily operational tasks. Monitor service output and boost productivity during peak season. Grow Your Team Provide ongoing training, coaching, and development opportunities. Lead team meetings, workshops, and feedback sessions that lift performance. Keep Us on Track Maintain accurate documentation of customer interactions and performance metrics. Prepare reports and support data-driven decision-making. Be a Safety & Brand Ambassador Promote a safe workplace and uphold Travvia’s health & safety standards. Represent Travvia, JUCY, and Star RV with pride—living our values in everything you do. What You’ll Bring Proven leadership experience in customer service—ideally in tourism, hospitality, transport, or vehicle rentals (bonus points for motorhome experience!). A passion for customer experience and a natural ability to resolve issues with positivity and empathy. Strong problem-solving skills, resilience under pressure, and a “solutions first” mindset. Excellent communication skills—both written and verbal. High attention to detail and the ability to juggle competing priorities. A collaborative spirit and the desire to build a close-knit, high-performing team. Why You’ll Love It Here ? A values-driven, adventurous, people-first culture ? Grow your leadership skills and contribute to a thriving team ? Make a real impact on customer journeys and the Travvia brand ? 5 days free campervan hire (T&C apply) + exclusive travel discounts ? Access to tourism perks & partner deals Ready to Lead the Adventure? If you’re passionate about people, service, and creating unforgettable moments, we’d love to hear from you. Apply now and help shape the next chapter of unforgettable travel experiences with Travvia.

Christchurch City, Canterbury Region, New Zealand

Negotiable Salary

Trademe

Experience Lead

Do you have a real passion and proven customer service experience in the vehicle rentals or tourism industry? Have you got impeccable attention to detail and a natural flair for providing a high level of quality to the customer across a full customer lifecycle? Travvia Christchurch Branch is hiring, come and join our great team of employees and work with our brands JUCY and Star RV. As one of our team of valuable branch employees, you will be responsible for providing a seamless customer experience by delivering best practice service standards for vehicle rentals and providing consistency across Branch operations. In this role you’ll be responsible for the full vehicle lifecycle management, from vehicle cleaning to ensuring a vehicle is never dispatched in poor mechanical condition, right through to handing the keys over to our customers so they can enjoy a stress-free, amazing experience! To be successful in this role you will need to demonstrate a highly developed customer service mindset and conflict resolution skills. Above all, we want someone keen to work alongside the Branch team leader to ensure the Branch is the best it can be! We are looking for someone who has: Previous customer service experience Ability to produce detailed high-quality work. Knowledge and understanding of the Tourism industry. Willingness to learn minor domestic car/campervan repairs. Ability to establish and maintain supplier & service centre relationships. Previous vehicle detailing experience is desirable. Full NZ Driver´s License A desire for a hands-on role in the tourism or rental vehicle industry Have NZ legal working rights You need to be able to: Be committed to working weekends and public holidays. Clean our Fleet of vehicles, with a quick turnaround & to an exceptional standard. Ensure that vehicles are in a road-worthy condition & perform basic safety checks (Training provided) Work efficiently and effectively in a fun team environment. Be able to work independently to get the job done. Be available to work across a 7-day roster, including weekends and public holidays. At Travvia we offer: A competitive hourly pay rate Opportunity to take your career further in the Tourism industry. Amazing company culture, working with people from all over the world. Great company perks including 5 days of free campervan hire (T&Cs apply) ?? Our Culture and Values At Travvia, we live by the values of: ?? Open hearts and open minds ?? Without us we are nothing ? We live and breathe adventure ?? Our own journey will never finish We believe in teamwork, having fun, doing things the right way – and making every trip unforgettable for our customers. If you think this opportunity sounds like you, Apply now! We are reviewing applications as they come in so don't miss out.

Christchurch City, Canterbury Region, New Zealand

Negotiable Salary

Trademe

Front Desk Attendant

We're Hiring – Front Desk Attendants at Bealey Quarter! Love hospitality and enjoy creating a warm first impression? We’re on the lookout for friendly, reliable, and customer-focused individuals to join our front desk team at one of our Christchurch venues – Bealey Quarter! Whether you're a night owl or a people person who loves the afternoon hustle, we have shifts to suit. The Role As a Front Desk Attendant, you’ll be the first point of contact for our guests. Your day (or night!) will include: • Greeting guests and handling check-ins & check-outs • Answering phone calls and managing bookings • Providing general admin and security support • Handling payments and basic cash management • Maintaining a professional and friendly front-of-house presence What You’ll Bring • Hospitality, hotel or customer service experience preferred • Confident communication & a friendly, helpful attitude • Basic computer skills (RMS and OTA experience preferred) • Willingness to learn – training is provided! • A team-first mindset and a strong sense of responsibility We’ll Provide • Full training and support • A team that backs you • Uniform supplied • Hourly rate: $25.90 per hour • Immediate start Ready to Jump In? If you're reliable, proactive, and love delivering great guest experiences, we’d love to hear from you! Apply now and join a team where your presence matters.

Christchurch City, Canterbury Region, New Zealand

Negotiable Salary

Real Estate Salesperson63699212598529114

Trademe

Real Estate Salesperson

Thinking About a Career Change? You're Not Alone - and You're in the Right Place. If you're feeling stuck in your current job or simply know you're meant for something more - but aren't sure what that looks like yet - we get it. Changing careers can be overwhelming, especially when you don't know where to start. The good news? You don't need prior experience to succeed in real estate - just a desire to grow, connect with people, and build a future you're excited about. At Harcourts Four Seasons we specialize in helping people make that leap. With hands-on training, mentorship, and a supportive team behind you, you'll have everything you need to turn your interest into a thriving new career. Does this sound like you? - You want more control over your income and schedule - You're ready to invest in your personal and professional growth - You enjoy helping others and building relationships - You're determined to succeed - even if you're starting from scratch You'll be joining a trusted, respected, and industry-leading company that's committed to your success. As you work toward your Certificate in Real Estate (Level 4), Harcourts Four Seasons will support you every step of the way - with world-class training, hands-on guidance, and ongoing mentorship to help you build confidence and hit the ground running. What's in it for you? - Uncapped earning potential - your income is driven by your effort - Flexible hours & lifestyle freedom - take control of your time with a career that fits around your life, not the other way around. - Industry-leading brand recognition - leverage the strength and reputation of Harcourts, a global name in Real Estate Who are we looking for? We are not looking for experience - we're looking for the right attitude. No matter the background you're coming from, success in real estate starts with people who are: - Self-motivated and determined to take charge of their own future - Excellent communicators who enjoy connecting with people from all walks of life - Resilient and proactive with a problem-solving mindset - NZ work eligible and hold a valid driver's license For more information on how to fast track changing careers get in touch with Kat today on 021714997 or at kat@trn.org.nz

Christchurch City, Canterbury Region, New Zealand

Negotiable Salary

Guest Service Assistant63612260875906115

Trademe

Guest Service Assistant

Midway between Christchurch and the West Coast, Wilderness Lodge Arthur's Pass sits on a 4000-acre farm & nature reserve surrounded by the spectacular Arthur's Pass National Park. Designed to fit carefully into the landscape, the lodge offers spectacular mountain views from every window. There are a range of activities to explore, guided adventures to discover nature and farm life - kayak, hike, search for rare wildlife, watch sheep-dogs in action & learn about growing fine merino wool. Stylish accommodation, delicious food & warm hospitality complete the experience. The Wilderness Lodge is family owned and has been at the forefront of nature protection for over 25 years. We are currently seeking passionate Lodge Assistants for the upcoming season. If you enjoy working hands-on across multiple departments and you’re passionate about creating memorable experiences for others, this is the perfect opportunity for you to make your mark. This is a full-time fixed-term position, starting in September/October 2025 through to late April 2026. This role has food and accommodation provided on-site at a cost. The successful applicants will have a true passion for delighting guests and offering a memorable experience tailored to the needs of each guest. They will also have strong interpersonal skills and must work well in a team environment. To be successful you will require: • Prior experience in Food & Beverage, Housekeeping, and/or Reception an advantage • Good written and verbal communication skills • Excellent administrative skills • Previous experience in a customer service • Ability to think of your feet and work by yourself • NZ resident or applicable Visa This is a fantastic opportunity to allow your level of experience and passion for the industry to shine in an exceptional and remote location. If you are interested in this opportunity and believe that you have what it takes, then please apply now!

Selwyn, Dunsandel 7682, New Zealand

Negotiable Salary

Night Guest Services Agent/Porter63499888707202116

Workable

Night Guest Services Agent/Porter

Who We Are - Ko Wai Mātou Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small. We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too! Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously. Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first. About The Role - Te mahi This is an exciting new casual role for an experienced Night Guest Services Agent/Porter in Sudima Christchurch Airport Hotel. Working alongside an amazing and experienced team who will assist you and support you as your career takes off, you will be required to work from 10:30pm to 7:00am, with flexibility required regarding the specific days worked, with an hourly rate of $26-$27. Responsibilities | Ngā haepapa Responsibilities include but are not limited to: Warmly greet and welcome guests upon arrival Facilitate an accurate check in and check out process by arranging and recording guest details efficiently Respond promptly to guest inquiries, offering detailed information about the hotel’s services, amenities and activities. Assist guests with reservation bookings and accommodation arrangements as needed. Address and resolve guest complaints to maintain satisfaction and positive guest relations. Answer, connect, and transfer telephone calls to the appropriate departments with professionalism. Manage incoming and outgoing correspondence and deliveries, ensuring timely distribution. Maintain a clean, organised and welcoming reception area at all times. Perform administrative tasks to support office operations. Includes data entry, filing, mail despatch and photocopying. Perform porter duties including assisting with luggage, and valet parking. Provide cross-departmental support by assisting various hotel teams as needed. Adhere to Health and Safety Standards, reporting any issues in line with policy requirements. Requirements About You | Ko Koe Tēnei The successful candidate will need to possess the following attributes: Confident, well motivated team player with a strong determination to achieve goals Ability to multi-task, show flexibility and meet deadlines while maintaining composure under pressure Strong communication skills – both written and verbal to engage professionally with guests and colleagues High attention to detail and a commitment to excellence in all tasks Excellent time management abilities Thorough knowledge of the area including local amenities Minimum New Zealand Restricted Drivers license or equivalent. Commitment to work 20 hours a week from 10:30pm to 7:00 am with some flexibility to work outside normal hours as required. Must be available on weekend work and public holidays. NZQF Level 2 or 3 qualification At least one year of relevant experience may substitute for the formal qualifications listed above Benefits We are all valued | He kura te tangata As an employer of choice, we offer great employee benefits like life-cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too! Discounts at our hotels, restaurants and spas across our network Staff, family and friends rates at our hotels Free onsite parking Excellent reward & recognition events Service and anniversary gifts and benefits Wellbeing programme including Health insurance discounts Paid training and individual Employee Development Plans Training towards NZQA qualifications and our very own online digital learning platform Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment Nau mai, haere mai, tauti mai! Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (09) 9051719 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self. E manawanui ana tātou - We care Ka mahi tahi tātou - We work together Ka whai tātou i te tika - We do the right thing He kura te tangata - We are all valued

Christchurch, New Zealand

NZ$26-27/hour

Workable

Guest Services Agent

About The Role If you are passionate about service and have a smile to match, we are seeking a Guest Services Agent. We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team player who enjoys the hospitality industry and wants to further their career. This role covers different shifts during the week, weekends and public holidays. You will need to be flexible to work all rostered days and preferably come with a minimum of 1 years customer service or hospitality experience. This role requires you to do porter duties from time to time and assisting in other areas of the hotel as needed. This is a part time (Minimum 20 hours per week) permanent role is based at Sudima Christchurch City and the hourly rate is $25.50 per hour. The primary objective of this role is to check guests in and out in a timely manner and amaze guests with outstanding customer service. On a daily basis, the successful candidate will: Responsible for ensuring a smooth check in and out process and guest satisfaction. Ensure a warm and friendly welcome every time a guest enters the hotel. Follow security procedures and emergency procedures to ensure the safety of all our guests and team members. Ensure you have an up-to-date knowledge of all room categories and amenities. Answer phone calls and ensure guest requests are actioned and follow up with relevant departments Ensure you acknowledge VIPs and provide them with appropriate service have a thorough knowledge of the surrounding location including local amenities, transport facilities, local doctors, and emergency information in order to provide accurate information to support guest needs and attend ongoing training. Carrying and or storing of luggage/car parking when required. Other duties included but not limited: Clean and maintain public areas, advising on and arranging reservations and accommodation, receiving and resolving guest complaints. Requirements The successful candidate will need to possess the following attributes: Confident, well motivated, enthusiastic and determined Takes pride in work and has exceptional attention to detail Flexible and adaptable in approach Ability to prioritize, work to deadlines and remain composed under pressure Work to a high standard, accurate and organized Approachable and flexible & a team player Committed to continuing professional development A full drivers licence NZQF level 2 or 3 (ANZSCO Skill Level 4) OR least one year of relevant experience may substitute for the formal qualifications listed above. Benefits He kura te tangata - We are all valued As an employer of choice, we offer great employee benefits like life-cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too! Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment Wellbeing programme including Health insurance discounts Excellent reward & recognition events Long service and anniversary gifts and benefits Staff, family and friends rates within our network of hotels Paid training and individual Employee Development Plans Training towards NZQA qualifications and our very own online digital learning platform Who We Are - Ko Wai Mātou Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small. We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too! Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously. Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first. Nau mai, haere mai, tauti mai! Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm. At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self. E manawanui ana tātou - We care Ka mahi tahi tātou - We work together Ka whai tātou i te tika - We do the right thing He kura te tangata - We are all valued

Christchurch Central City, Christchurch, New Zealand

NZ$25.5