Outram Marketing & Communications Job Listings

Trademe

Customer & Stakeholder Manager

Fixed term opportunity for an experienced Customer and Stakeholder Manager to join our Dunedin team At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities. **Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here** Downer is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer: * Fixed term contract * Free access to Marram health care benefits and discounted holiday homes * Discounts for Samsung, PB Tech, Gym memberships and more! * $500 bonus for current employees who refer a friend to Downer * Progression and development programs on offer including our inspiring leader's programme for top performers **Te** **kōwhiringa | The Opportunity** We are seeking a highly motivated and experienced Customer and Stakeholder Manager to join our Coastal Otago team based in Dunedin on a 6-month fixed-term contract, with the possibility of extension. This role is pivotal in ensuring effective communication and engagement with customers and stakeholders across the State Highway network. You will take ownership of the Customer and Stakeholder Communication Management network, ensuring that all stakeholders are well informed, disruptions are minimised, and a positive customer experience is consistently delivered. The position also provides operational administrative support to the wider Dunedin business and involves being on call to assist with network issues such as weather or environmental events. Key Responsibilities: * Establish, maintain and manage strong relationships with key stakeholders * Develop and implement the Customer and Stakeholder Communication Management Plan, ensuring regular updated, clear messaging, and timely engagement * Manage NZTA's Customer Relationship Management System, ensuring enquiries and complains are recorded, investigated, and resolved promptly * Work collaboratively with field crews and operations teams to ensure consistent delivery of excellent customer service * Respond effectively during incidents and significant operational events, ensuring timely communication to all affected parties **Nga pūkenga matua | Important Skills** You'll be a confident communicator who can quickly step into this fixed-term role, build strong relationships, and hit the ground running. You will also bring with you: * Relevant qualification or proven experience in Customer and Stakeholder management * Strong relationship management, negotiation, and problem solving abilities * Experience implementing stakeholder engagement plans * Familiarity with CRM and RFSF systems (NZTA CRMS preferred) * Ability to work under pressure, adapt quickly, and multi- task effectively **Ko wai mātou | Our Organisation** Want to know more about what it is like to work at Downer? Then head to our People Site here! **Me pēhea ki te tono | How to apply** *If this sounds like the opportunity for you, click Apply Now to submit your application! The reference number for this role is 724971* We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.

Dunedin, New Zealand