Otaki Call Centre & Customer Service Job Listings

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Receptionist

Be the Heart of CityFitness Porirua! Are you a people-person who thrives in a buzzing, energetic environment? Do you love helping others feel welcome, supported, and inspired? CityFitness Porirua is on the lookout for a superstar Receptionist to be the friendly face that greets our members and keeps our club running smoothly! *What You’ll Be Doing: Welcoming members with a smile and positive energy – both at reception and on the gym floor Helping new and prospective members in the club Answering questions, solving problems, and making every visit a great experience Keeping the club sparkling clean and safe Handling admin tasks like membership forms, payments, and daily banking *Why You’ll Love It Here: Free club membership – stay fit while you work! Supportive team culture – we’ve got your back * Who We’re Looking For: A warm, approachable communicator Someone who loves connecting with people and creating a welcoming vibe Organised, reliable, and ready to jump in wherever needed Previous customer service experience is a bonus - but attitude is everything! If you’re passionate about people, positivity, and creating a space where members feel at home, we want to hear from you! Apply now and become part of the CityFitness family – where energy meets community.

Porirua, New Zealand

Negotiable Salary

Library Digital Services Officer64217388970241111

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Library Digital Services Officer

Porirua Libraries are welcoming and vibrant places with a range of services and resources which support the residents' recreational and educational needs. Many of these resources are online and require specific skills to access and utilize them. Digital literacy is an essential skill to participate in contemporary society and the Library Digital Services Officer has a key role in promoting and providing these skills to the community. About the role As our Library Digital Services Officer, you'll help library users build digital confidence — from job seekers learning to write a CV or apply online, to seniors setting up their first smartphone. You'll deliver digital workshops, support library staff to use digital tools, and develop fun, accessible programmes that help people thrive in today's digital world. You'll be doing things like: * Helping customers with basic computer skills, internet use, email, and online forms * Supporting people to use library apps and e-resources * Running digital literacy events and one-on-one sessions * Training library staff in digital products and services This part-time role is for 20 hours per week, and we are flexible how these hours are worked for the right person. About you Are you the go-to person for tech help among your friends and family? Use your digital skills to make a real difference in your community. You'll need to show us that you are * Confident with tech and passionate about sharing your knowledge * Patient, approachable, and great with people from all walks of life * A great communicator * Experienced in customer service, delivering training, or tutoring would be a bonus * Confident and capable in setting work priorities and managing your time This is regarded as a core position under the Children's Act 2014 and is subject to safety checking What you need to do now Come and join our dedicated library team and be part of our welcoming and engaging environment. Please contact Sarah Smith on 021 960 496 or 04 237 3813 for more information. Porirua City embraces and values diversity and inclusion. We actively encourage applications by people from all backgrounds and are a member of Diversity Works. If you have any support or access requirements during our recruitment process, please let us know when you apply, and we'll do our best to get you sorted. You will need to apply via our careers centre: www.poriruacity.govt.nz/careers. To find out more about working for Porirua City Watch this video Applications close on Sunday 16 November 2025. We expect this role to be popular, so if application numbers are high, we may bring the closing date forward.

Porirua, New Zealand

Negotiable Salary

Library Assistant | Kaiawhina Whare Pukapuka63808026197507112

Trademe

Library Assistant | Kaiawhina Whare Pukapuka

Porirua libraries offer a range of library services, collections, leisure activities and spaces to the residents of Porirua City. Our libraries are welcoming, vibrant and varied workplaces with a strong community focus. Our library staff support literacy, and promote knowledge, information gathering, research and study, and our resources include Maori, Pacific and heritage and genealogy collections. All about the role The library client services team offers a range of services to the residents of Porirua City. This role participates in the life of the community by providing stellar customer service daily. This busy role is based in our Porirua Library in our Client Services team, and will work from Tuesday to Friday 8:30am – 4:30pm, and Saturday 9:00am – 5:00pm (35 hours per week in total). You will be responsible for: * delivering customer focused, innovative and effective library services at Porirua Library * creating a welcoming and stimulating environment for visitors to the library * general front desk duties such as answering customer queries, issuing and returning items; assisting with public use computers, printing and scanning documents. * general collection maintenance duties, for example shelving items, minor book repairs, processing of new material * relieving branch staff as required. Porirua library has branches in Titahi Bay, Cannons Creek, Whitby and Pukerua Bay. * supporting housebound services, including delivery of stock to households All about you It would be fabulous if you are interested in a career in libraries, and have some experience in a library or customer service environment. You'll be driven to improve the quality of services offered by Porirua Library. Customer service and problem solving are your passion. You'll need to show us that you: * have excellent customer service at the heart of everything you do * are organised, reliable, punctual and committed to working as part of a team * are methodical and conscientious in your approach to work * have confidence with a range of digital technology and equipment * have an interest in community engagement/outreach work * have a reasonable level of fitness as the role requires lifting crates of books * have a passion for reading across a range of genres * hold a current NZ driver license (minimum of restricted) What you need to do now Come and join our busy and engaged Libraries team and be part of our welcoming and engaging environment. Please contact Shamila Gurr via email Shamila.Gurr1@poriruacity.govt.nz for more information. Porirua City Council is committed to providing a working environment that embraces and values diversity and inclusion. We actively encourage applications from all backgrounds. If you have any support or access requirements during our recruitment process, please let us know when you apply, and we'll do our best to get you sorted. To find out more about working for Porirua City Watch this video You will need to apply via our careers centre: www.poriruacity.govt.nz/careers. Applications need to be received via our Careers Portal by Sunday 5 October 2025. We will be working through applications as they are submitted and may progress candidates prior to the closing date, so apply now!

Porirua, New Zealand

Negotiable Salary

Customer Engagement Representative63674665021954113

Trademe

Customer Engagement Representative

The opportunity | He angitūtanga Do you enjoy helping people? As a Customer Engagement Representative, you will play a key role in delivering high-quality service to our community. As the first point of contact for our customers and clients, you’ll play a vital role in creating positive experiences across multiple channels — face-to-face, phone, email, and digital platforms. You’ll provide professional, efficient, and friendly service, helping the public navigate Council services and access the support they need. In this role, you will work collaboratively with your team and stakeholders ensuring tasks and responsibilities are completed efficiently, working between our service centres and call centre. You will also perform all payment responsibilities and tasks for front counter transactions. Including all associated tasks of till balancing, banking, reports, filing, ensuring an appropriate audit trail is maintained. This role is fixed-term until 31 August 2026, covering for an employee seconded to another role within Council. Below are the work hours of the role which will predominately be based between our Waikanae and Otaki Service centres: Wednesday 8am - 2pm Thurs & Fri 8:30am - 5pm What we offer | Ngā āhuatanga kei a mātou When you join Kāpiti Coast District Council you’ll enjoy a range of fantastic benefits, including: • Dependant leave – because family matters. • Thriving team culture – we work hard and support each other. • Free access to pools – dive into fun. • Council staff discounts – because who doesn’t love a good deal? About you | He kōrero mōu To excel in this role, you will bring strong knowledge of and experience in: Effective interpersonal skills, able to communicate clear and effectively with a proven customer centric ethic. Strong customer service experience, skilled at conflict management with the ability to handle challenging situations professionally. Ability to multitask, work under pressure and prioritise effectively while maintaining accuracy. Demonstrated ability to build and maintain effective professional working relationships with all key stakeholders, including with other council staff members based on a collaborative, collegial and cooperative working style. Effective time management skills and ability to work effectively without supervision and collaboratively as an effective team member. Demonstrated experience using a POS system as well as experience in processing payments, cash handling, Eftpos, receipting, reconciliation and banking. Experience in Microsoft office and comfortable in using digital tools and systems. Holder of a current and valid NZ Drivers’ licence For more information regarding the role, please view the job description - https://www.kapiticoast.govt.nz/council/job-vacancies/all-vacancies/customer-engagement-representative-ref-568/. Enquiries about this position should be directed to Karmin Dent, Team Leader Customer Experience on 04 296 4700 or free phone 0800 486 486. If you’re excited to work in a community focused, energised and enthusiastic team environment, we’d love to hear from you. Come and join us in making our library an enjoyable experience for all! How to apply | Me pēhea te tono Applications close Monday, 22 September 2025 so get yours in now! Click here to complete your online application - https://www.kapiticoast.govt.nz/do-it-online/forms/employment-application-form/ You must be eligible to work in New Zealand. Please note preferred candidates are required to undergo pre-employment checks including drug and alcohol screening and Police checks.

Kapiti Coast District, Wellington Region, New Zealand

Negotiable Salary

Trademe

Lifeguard | Pouora

Come and join our team of Lifeguards at the Arena Aquatic Centre where you will work in a fun and engaging environment. We are looking for a hardworking and dedicated person to be an active member of our team. All about the role We are proud of our indoor recreation facilities and we are seeking someone to share our passion for providing an exceptional customer experience every time. Our lifeguards are responsible for the competent and professional supervision of our pools and keeping the facilities clean. Our casual shifts help provide cover for staff absences. We are open every day of the week from as early as 5:30am and closing at 9:30pm so if you have flexibility during these hours and can help us out from time to time, we would love to hear from you. All about you Due to the age requirements of the National Lifeguard Award, applications will only be considered from people aged 16 years of age or older. Due to the training requirements for this role, you must be able to attend training from 10:00am until 5:00pm on Saturday 16 and Sunday 17 August. It would be great if you have relevant experience working in an aquatic environment, although we will provide you with excellent training for upskilling and First Aid Certification. You will need to show us that you: * are reliable and willing to roll up your sleeves and help out to get the job done well * have the ability to be calm in pressured situations and respond quickly following instructed procedures * are a competent swimmer and can maintain a level of swimming fitness * are reliable, punctual and passionate about creating a fabulous customer experience. If you are invited to an interview, you will be asked to complete a swim test which includes the following requirements: * 200m swim in 6mins * 50m Breast stroke swim * 25m side stroke swim * 5 minutes treading water * Retrieving an item from the deepest part of the pool (2m) If you are successful in your application, we will provide training for the lifeguard award and first aid qualification. All about Porirua City Our city is changing and we need skilled people to help make that happen. Working for Porirua City is an opportunity for you to make a real difference in the community. You'll be welcomed into a team that's collaborative, values input and empowers you to make things happen. To top it off, the harbour and bush are at your doorstep; it's the perfect place to work. To find out more about working for Porirua City Watch this video Porirua City is a living wage accredited employer and the starting hourly rate for a Lifeguard is $27.84. What you need to do now Come and join our team and be part of our welcoming and engaging environment. Please contact William Ratty on 027 225 7539 for more information. Porirua City Council is committed to providing a working environment that embraces and values diversity and inclusion. We actively encourage applications from all backgrounds. If you have any support or access requirements during our recruitment process, please let us know when you apply, and we'll do our best to get you sorted. You will need to apply via our careers centre: www.poriruacity.govt.nz/careers. Applications need to be received via our Careers Portal by 29 July 2025. We will be working through applications as they are submitted and may progress candidates prior to the closing date, so apply now!

Porirua, New Zealand

Negotiable Salary

Customer Service Representative - Kapiti63612236512258115

Trademe

Customer Service Representative - Kapiti

* Are you a natural communicator and relationship builder? * Excellent Mon to Fri regular hours with alternative Saturdays * Amazing team culture, development opportunities and awesome manager support If you're a great customer service representative with a reputation to match, we have a job for you! We're searching for a never-say-never customer service representative to join our BNT Kapiti branch and give our customers the service they deserve and expect. You'll be a natural communicator and a relationship builder. So, you'll slot right in, instantly building a rapport and strong relationships with our customers, making the most of opportunities to upsell. If you haven't heard (word spreads fast), BNT is an awesome workplace. Apart from a great culture, you get your birthday off every year, you get a paid day each year to do volunteer work, and we give all team members breakfast every morning. How good is that? The role is full-time, Monday to Friday, from 8 am to 5 pm, with alternate Saturday mornings. It comes with a very competitive salary and lucrative incentive benefits for hard work and results. Oh, and exceptional discounts on our products! The company has a flat structure, so you'll be working alongside and with senior leadership. You'll also get plenty of opportunities to progress your career with our parent company, Bapcor, which operates in New Zealand, Australia, and Southeast Asia. Who knows where your career could take you. Sound like the job for you? Then get in touch right away. Positions like this won't last long. About Bapcor: Bapcor Limited is Asia Pacific's leading provider of vehicle parts, accessories, equipment, service, and solutions. Our New Zealand businesses operate across Trade, Service, and Specialist Wholesale, including BNT, Autolign, Truck & Trailer Parts, Precision Equipment, HCB Technologies, JAS Oceania NZ, and Diesel Distributors. All candidates must have NZ residency or a valid NZ work visa. No agencies please. We will not accept unsolicited resumes from any source other than directly from a candidate.

Kapiti Coast District, Wellington Region, New Zealand

Negotiable Salary

Operations Adviser Electronic Monitoring63612228147331116

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Operations Adviser Electronic Monitoring

Think shiftwork might work better for your lifestyle?.....avoid that 9-5 hustle and bustle, and have a work life balance. * Starting salary $67,500, plus shiftwork allowance * Work with a supportive team using the latest tracking technology * Numerous vacancies available, located in Upper Hutt Mo te tunga | About the role Working at Ara Poutama Aotearoa (Department of Corrections) is a big responsibility. You will be part of a 24/7 team of people who are helping to manage and monitor people placed on electronic monitoring bail within our communities all over the country. As an Operations Adviser no two days are the same, and no two calls are either. One minute you're liaising with the Police for a high-risk arrest, next developing workable solutions for those on bail. Excellent communication skills, critical thinking, having the ability to multitask and think outside the square is your key to success in this role! In this role you will be on an 8-week rotating shift pattern which includes 3-shift types, morning, afternoon and nights. You will be required to work all three shift types during the 8-week pattern. This can take some time to get used it, and it's important for you to think about your commitments outside of work before applying. Please ensure you review the Job Description attached to this vacancy which includes more information on how a typical roster would look. These positions are located in Upper Hutt. Mou | About you You might be wondering how you can make other lives better as an Operations Adviser in our Electronic Monitoring team? The Operations Advisor role is a demanding role that requires a lot of empathy. You've got to be able to put yourself in their shoes. They need our support, and you need their trust. Whether its welfare checks, problem solving or diffusing a stressful situation - that's what you're there for. And you've got a great and highly experienced team to back up and support you along the way. Nga pukenga me nga wheako | Skills and experience This is a busy role, to ensure your success we would look to you to demonstrate some or all of the following skills, experience and attributes: * Experience with phone and email communications with a variety of clients * Demonstrate your critical thinking skills i.e problem solving, use of judgement, and ability to investigate * Current and strong computer literacy, with ability to pick up new systems * Resilience in challenging situations with people and negative behaviour * Be an excellent team player, and contribute to our wider success! * Experience in shift work will be a bonus as routines change You will need a Full New Zealand Driver's License and a legal right to work in New Zealand, without restriction, for a minimum of 24 months. This role is not covered by the Criminal Records (Clean Slate) Act 2014, therefore please disclose any offences with the law, even if they are outside 7 years. Applicants who have lived overseas in the last 10 years will also be required to provide an overseas police clearance if they are successful in gaining employment with us. Nga painga | The benefits The midpoint of the salary range is $74,057 per annum and the full range (85%-120%) is $67,500 - $79,393 per annum. Appointment and remuneration will reflect skills and experience relevant to the role. Mo matou | About us Join Ara Poutama Aotearoa - Department of Corrections, where your work will contribute to improving public safety, reducing re-offending, and address the overrepresentation of Maori in correctional facilities. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whanau (relationships) to guide our work and achieve the goals of our Hokai Rangi strategy. We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required. Tono inaianei | Apply Now To submit an application and view the position description, click the apply link. All applications must be submitted through our careers site to ensure transparency - applications received via email will not be considered. When applying, submit a tailored CV and a cover letter describing your motivation for joining the department highlighting relevant skills and experience and the alignment to our work. Applications close on: Thursday 31st July, 2025 If you have any questions or want to learn more about a career with us, contact jess.escott@corrections.govt.nz, or visit careers.corrections.govt.nz.

Upper Hutt, New Zealand

Negotiable Salary

Library Assistant (Saturdays)63612223363203117

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Library Assistant (Saturdays)

The library team provides a range of library services, collections, and spaces to the residents of Porirua City that support the community in relation to literacy, knowledge, information, research and study, recreation, and leisure activities. All about the role This entry level library role will be a popular vacancy, working part time in our Porirua Library as a Library Assistant in our Client Services team. You will be responsible for: * Supporting the provision of customer focused library services at the Porirua Library * Assisting with enquiries across a range of topics * Creating a welcoming and stimulating environment for visitors to the library * General front desk duties such as answering general customer queries and issuing and returning items * Shelving returned items * Assisting with the opening and closing of the library as needed. Porirua City is a living wage accredited employer and the hourly rate for this position is $28.13. All about you It would be fabulous if you are interested in a career in libraries, and have some experience in a library or customer service environment. You'll need to show us that you have: * will focus on customer service being at the heart of everything you do * are organised, reliable, punctual and committed to working as part of a team * are methodical and conscientious in your approach to work to ensure accurate shelving of library items * have confidence with a range of digital technology and equipment * a reasonable level of fitness as the role requires lifting crates of books * Ideally you have a passion for reading across a range of genres All about Porirua City Our city is changing, and we need skilled people to help make that happen. Working for Porirua City is an opportunity for you to make a real difference in the community. You'll be welcomed into a team that's collaborative; values input and empowers you to make things happen. To top it off, the harbour and bush are at your doorstep; it's the perfect place to work. To find out more about working for Porirua City Watch this video What you need to do now Come and join our busy and engaged Libraries team and be part of our welcoming and engaging environment. Please contact Shamila Gurr via email Shamila.Gurr1@poriruacity.govt.nz for more information. Porirua City Council is committed to providing a working environment that embraces and values diversity and inclusion. We actively encourage applications from all backgrounds. If you have any support or access requirements during our recruitment process, please let us know when you apply, and we'll do our best to get you sorted. You will need to apply via our careers centre: www.poriruacity.govt.nz/careers. Applications need to be received via our Careers Portal by Sunday 6 July 2025. We expect this role to be popular, so if application numbers are high, we may bring the closing date forward.

Porirua, New Zealand

Negotiable Salary